Client News provides the information you need to stay current with what’s happening.
You may also want to check out the press release section.
Learn All About Using CBX Tools for Compliance with the Bank Secrecy Act
Complying with rules and guidelines imposed by the Bank Secrecy Act (BSA) can be a complicated task. CBX tools for monitoring transaction activity are designed to last through the complexities of these rule interpretations and the performance of due diligence on credit union accounts. Do you have supervisory personnel who would like to learn more about… Read more »
Credit Union Strategies in Responding to Nacha Operating Rules Amendment
The National Automated Clearing House Association (Nacha) has updated its rules about watching out for fraud. Essentially, Nacha aims to cut down on fraudulent activity by revising existing fraud monitoring rules. The changes indicate that Receiving Depository Financial Institutions (RDFIs) must be more proactive when it comes to monitoring for suspicious activity. The document linked… Read more »
[The Pulse] HA Rollover Results Now Available
![[The Pulse] HA Rollover Results Now Available](https://www.cuanswers.com/wp-content/uploads/The-Pulse-Disaster-Recovery-email-banner-7.21-300x121.png)
HA Rollover Results Now Available HA Rollover: September 14 – 21 Now available for your review is a summary of the recent CU*Answers High Availability (HA) Rollover event performed September 14th to September 21st for the CU*BASE core processing, CBX, and It’s Me 247 environments. In this report, you will find details about the exercise, including challenges observed, lessons… Read more »
Communicate New Branch Locations, Holiday Hours and More with Mobile Alerts!
With Mobile Alerts as a self-service option, you can manage all the important communications for your mobile app users. Content for Mobile Alerts can include marketing promos, new branch locations, holiday hours, annual meeting dates and community events, to name a few. The Mobile Alerts option allows for recurring alerts – you can choose whether… Read more »
Upgrade for Native Receipts – Must be Completed for 25.10 Release
THIS ANNOUNCEMENT APPLIES TO CU*SPY IMAGE CREDIT UNIONS ONLY With the 25.10 release, we are deploying a new version of Native Receipts to support photo ID viewing and document scanning for Online CU*Spy Credit Unions. Click here to learn more about features included in the 25.10 Imaging Solutions release. To help make sure this transition goes… Read more »
Review Your Patronage Dividend/Bonus Configurations with Help from Earnings Edge
Is your credit union offering Patronage/Bonus Dividends? Each year your credit union is profitable, you will have the option of allocating dividends to your owners. The CU*BASE Patronage Dividend/Bonus options allow you to reward members who benefit the credit union in proportion to their transactional behaviors with you. If you’d like to review your current… Read more »
Make the Most of Your Credit Union’s Initiatives with Strategic Release Management!
You’ve spent weeks reviewing CU*BASE Release documentation and your staff has attended CU*Answers Release Training web conferences. Now it’s time to put all you have learned into action! CU*BASE Strategic Release Management is a service which equips credit union executives and managers with strategic and meaningful approaches for the utilization of technology associated with major… Read more »
Two for Tuesday with CEO Geoff Johnson – 10/07/2025
Each week, Geoff Johnson, CEO of CU*Answers, highlights two key topics that your credit union should be following. Watch the video below to hear Geoff’s insight on this week’s topics.
The 25.10 Imaging Solutions Release is Coming October 12th
The Imaging Solutions 25.10 release will be available for all online CU*Spy and Inhouse Imaging Credit Unions as of Sunday, October 12th, 2025. Highlights of the 25.10 Imaging Solutions Release Include: CU*Forms – Sign up today! Now Supports Scanning and Notification Emails 50 New CU*BASE Form Fields Available Native Receipts – Sign up today! GOLD/CBX Scan Buttons… Read more »
Security Officers: Upcoming Changes to Audio Banking PIN Resets
As part of the 25.10 release, we will be separating the PIN reset feature for CU*Talk from the password reset feature for online banking. As of October 12th, resetting audio banking PINs for members will be performed using Tool #1072, which can also be accessed via the new shortcut, ARUPIN. An important note for security… Read more »
Join Us for Our 11th Annual Conversations on Compliance Event!
Save the date for our 11th annual AuditLink Conversations on Compliance event, hosted at the Sheraton Grand Rapids Airport Hotel in Grand Rapids, MI! This year’s event will take place on Wednesday, May 13th, from 9:00 AM to 3:30 PM ET. Use the button below to register now. Register Now
Two for Tuesday
Each week, Geoff Johnson, CEO of CU*Answers, highlights two key topics that your credit union should be following. View the Video
Online Credit Cards: On the Front Line
Do your members have questions about their credit card accounts? We can help your staff gain a deeper understanding of the CBX tools that allow you to assist members! Use the button below to learn more about our upcoming webinar and begin your registration. Register Now
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