Join the Asterisk Intelligence team for one or more sessions in the September Asterisk Intelligence Week! Options include both skills and strategy sessions! During the event, participants will review and discuss data analytics, data management, and data warehousing solutions and strategies. Also available by popular demand is an entire day of tactical skills instruction on… Read more »
As a leading provider of credit data to credit unions across the country, TransUnion has a deep understanding of the needs and the tools required for credit unions to deliver on their promise to their communities. In an effort to provide continued support to CU*Answers clients, TransUnion has developed a special program for CU*Answers customers… Read more »
Does your credit union need to add a new user ID to CU*BASE or delete an existing user ID? The process is FREE and easy! Simply fill out the form on our online store and provide the signature of one of your current security officers. Click below to get started! Get Started
Printing a Report Created Using Report Builder Need a quick way to show your staff how they can save and print a Report created using the CU*BASE Report Builder Tool? Refer them to this video, which has been viewed 850 times! Play Video Check out our entire collection of video tutorials in the Show Me the Steps… Read more »
Take a look back at some important topics from the first half of August 2021: Experian to Stop Allowing Credit Report Pulls from CU*BASE Beginning 10/29/21 How Do I Add or Remove CU*BASE Security Officers? Do You Have a New Teller or Member Service Representative? Haven’t Turned on Text Banking Yet? Why Not? July Owner’s… Read more »
Twice each year, CU*Answers tests our ability to redirect CU*BASE core-processing from our production data center to our high-availability (HA) data center. The next HA rollover is scheduled for Sunday, September 12th. This rollover will occur over a two-week period, enabling support teams to perform planned network maintenance at the primary production data center without… Read more »
This message applies to all online credit unions using CU*Spy Images for receipts, photo IDs, loan documents, and membership forms. On Monday, August 16th, we will be making a configuration change in ProDOC that launches eDOCSignature using your workstation’s default web browser. In the past, this has been defaulted to Internet Explorer. This change supports… Read more »
Join the Asterisk Intelligence team as they review several quick insights available from the online banking usage data found in Tool #1750: Online Banking Activity Analysis. Get a deeper look into patterns of use and preferences on both where and how members log in, as well as a detailed analysis on when they log in… Read more »
The Form Generator product can enhance the information that is gathered for Membership Application (MAP) processing or Membership Opening (MOP) processing. You can request uploads that might include a driver’s license, a code word, proof of address or eligibility details. You can even ask about other credit union products a user might be interested in!… Read more »
Last month, we posted an alert about security concerns for Kaseya VSA systems (the original alert and all updates can be reviewed here). A follow-up report summarizing the issue, including a timeline of events, can be accessed here. Please pass on the document to your credit union leadership and include it in your Board meeting… Read more »
Unemployment claims are at a historic level across our country and you need to know details of the impact on your membership. Find these members – You can know who is dealing with financial disruption and needs connection to resources.
Annalyn Hawkes from the Asterisk Intelligence Team has a new blog post sharing thoughts and tips that will help fellow query users who are tasked with projects to pull lists of members who are not online banking users. Read Annalyn’s Blog Post
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