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Business Continuity News

Two for Tuesday 

Two for Tuesday

Each week, Geoff Johnson, CEO of CU*Answers, highlights two key topics that your credit union should be following. View the Video

CU*BASE Release 25.10 is Arriving Soon 

CU*BASE Release 25.10 is Arriving Soon

As with all CU*BASE GOLD releases, there will be a brief service interruption to It’s Me 247 Online Banking and CU*Talk phone banking on the day of the release. A splash page will be presented in online banking informing members of an estimated time when service will again be available. Attend a release review webinar! Use the button below to register. Register Now

Learn About the New Refresh Decision Feature for FUEL 

Learn About the New Refresh Decision Feature for FUEL

Lender*VP invites you to learn about the NEW Refresh Decision option for FUEL! Arriving with the 25.10 release, the FUEL Refresh Decision feature will allow for a new decision without the need to perform another pull on an applicant’s credit file. We’ll highlight key details and help prepare your credit union to make the most of this enhancement. Click the button below to sign up! Sign Up Now

Get Registered for CU*Answers University Week! 

Get Registered for CU*Answers University Week!

CU*Answers University Week is coming October 6 – 9! Register for our most timely and relevant courses condensed into one week – each course is FREE to attend! Use the button below to view the courses and register. Learn More

Join Network Services for our October Boot Camp 

Join Network Services for our October Boot Camp

Join us October 29th and 30th for a two-day boot camp! This is an opportunity for your credit union IT members build their knowledge of core product deployment and support.  Please note: seating for this event is limited – if you are interested in attending, we encourage you to sign up soon! Use the button below to register today. Register Now

Join CU*Answers and SavvyMoney to Learn All About Our Robust Credit Score Solutions! 

Join CU*Answers and SavvyMoney to Learn All About Our Robust Credit Score Solutions!

Join us to learn how SavvyMoney can help your credit union by enhancing the member experience with a seamless digital banking integration and more! Register today to learn how over 50 credit unions are already benefitting from SavvyMoney with CU*Answers! Register Now

Take a Look at the CU*Answers University Courses for September! 

Take a Look at the CU*Answers University Courses for September!

Each month, CU*Answers University hosts FREE web conferences and in-person events that highlight the many products and services our CUSO offers. Take a look at the courses we have coming up in September! Learn More

Previous Next

Reminder: CU*Answers HA Rollback This Weekend

Reminder: CU*Answers HA Rollback This Weekend

This is a reminder of the CU*Answers high-availability Rollback event that will be occurring this weekend. The rollback process will begin Sunday, September 21st at 3:00 AM ET. During this time, there will be a period of approximately 60 to 90 minutes that will include an interruption to the following services: CU*BASE/GOLD, CU*Talk audio response… Read more »

Business ContinuityClient NewsCore SoftwareCU*Answers
Sep 18, 2025

Online Banking Rollover Event Tomorrow – Updates to be Posted on Alerts Page

Online Banking Rollover Event Tomorrow – Updates to be Posted on Alerts Page

On Wednesday, September 17th, we will be performing a Rollover for It’s Me 247 online/mobile banking (OLB) environments, as well as BizLink 247 online banking for business. The Rollover event is scheduled for 6:00 AM to 7:00 AM ET (3:00 AM to 4:00 AM PT). During this one-hour period, online and mobile banking will run live on servers at our secondary… Read more »

Business ContinuityClient NewsCU*Answers
Sep 16, 2025

HA Rollover Event this Weekend – Updates to be Posted on Alerts Page

HA Rollover Event this Weekend – Updates to be Posted on Alerts Page

Don’t forget: this weekend, we will be testing our ability to redirect CU*BASE core-processing from our production data center to our high-availability (HA) data center. The Rollover event is scheduled to begin at 3:00 AM ET on Sunday, September 14th. Once completed, CU*BASE core-processing will be provided from systems at the HA data center for… Read more »

Business ContinuityClient NewsCore SoftwareCU*Answers
Sep 12, 2025

Action Required: Network Updates and Connection Test for the September 14th HA Rollover

Action Required: Network Updates and Connection Test for the September 14th HA Rollover

ACTION REQUIRED If you’ve not already done so, please ensure you complete the network routing updates prior to the September 14th HA Rollover: as announced earlier this month, action is required to update network routing for CBX. Refer to Network Services’ announcement on August 12th for more details: Action Required: Update to Network Routing for… Read more »

Business ContinuityClient NewsCore SoftwareCU*Answers
Sep 4, 2025

The Next HA Rollover is Coming September 14th – We Need You to Perform a Connectivity Test!

The Next HA Rollover is Coming September 14th – We Need You to Perform a Connectivity Test!

Twice each year, CU*Answers tests our ability to redirect CU*BASE core-processing from our production data center in Kentwood, MI to our high-availability (HA) data center in Yankton, SD. The next HA rollover is scheduled for Sunday, September 14th. The rollover is scheduled to begin at 3:00 AM ET on Sunday, September 14th with the rollback planned for… Read more »

Business ContinuityClient NewsCore SoftwareCU*Answers
Aug 25, 2025

The Next HA Rollover is Coming September 14th – We Need You to Perform a Connectivity Test!

The Next HA Rollover is Coming September 14th – We Need You to Perform a Connectivity Test!

Twice each year, CU*Answers tests our ability to redirect CU*BASE core-processing from our production data center in Kentwood, MI to our high-availability (HA) data center in Yankton, SD. The next HA rollover is scheduled for Sunday, September 14th. The rollover is scheduled to begin at 3:00 AM ET on Sunday, September 14th with the rollback planned for… Read more »

Business ContinuityClient NewsCore SoftwareCU*Answers
Aug 18, 2025

[The Pulse] 2025 Business Continuity Plan: Mid-Year Revision Now Available

[The Pulse] 2025 Business Continuity Plan: Mid-Year Revision Now Available

As your core data processor, we continue to invest in high availability and recovery strategies to ensure that the products and services you count on us for are there when you need them. Implementing those strategies and responding when uncertainty happens requires a well-designed and thoroughly tested plan. We’ve recently updated the 2025 CU*Answers Business Continuity Plan and… Read more »

Business ContinuityClient NewsCore SoftwareCU*Answers
Jul 22, 2025

[The Pulse] HA Rollover Results Now Available

[The Pulse] HA Rollover Results Now Available

HA Rollover Results Now Available HA Rollover: March 9 – 16 Now available for your review is a summary of the recent CU*Answers HA (high availability) rollover event performed March 9th to March 16th for the CU*BASE core processing environment. In this report, you will find details about the exercise, including challenges observed, lessons learned,… Read more »

Business ContinuityClient NewsCore SoftwareCU*Answers
Mar 25, 2025

Reminder: HA Rollback This Weekend

Reminder: HA Rollback This Weekend

This is a reminder of the high-availability Rollback event that will be occurring this weekend.  The rollback process will begin Sunday, March 16th at 3:00 AM ET. During this time, there will be a period of approximately 60 to 90 minutes that will include an interruption to the following services: CU*BASE/GOLD, CU*Talk audio response and It’s Me 247 online… Read more »

Business ContinuityClient NewsCore SoftwareCU*Answers
Mar 13, 2025

Reminder: The Next HA Rollover is Coming March 9th – We Need You to Perform a Connectivity Test!

Reminder: The Next HA Rollover is Coming March 9th – We Need You to Perform a Connectivity Test!

Twice each year, CU*Answers tests our ability to redirect CU*BASE core-processing from our production data center in Kentwood, MI to our high-availability (HA) data center in Yankton, SD. The next HA rollover is scheduled for Sunday, March 9th. The rollover is scheduled to begin at 3:00 AM ET on Sunday, March 9th with the rollback planned for… Read more »

Business ContinuityClient NewsCore SoftwareCU*Answers
Mar 3, 2025
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Take a Look at the CU*Answers University Courses for October!

Take a Look at the CU*Answers University Courses for October!

Each month, CU*Answers University hosts FREE web conferences and in-person events that highlight the many products and services our CUSO offers. Take a look at the courses we have coming up in October! Learn More

In Case You Missed It…

In Case You Missed It…

Take a look back at some important topics from the first half of September 2025! View Topics

Take Advantage of the NEW 1Click Autopilot Program!

Take Advantage of the NEW 1Click Autopilot Program!

With the 1Click Autopilot program, you can hire the Lender*VP team to process your 1Click offers for you!  Let us do the query work and push out those offers into online banking on the date you specify with your chosen offer type! To learn more, click the button below. Learn More

Shop Now at the CU*Answers Online Store.

GOLD Updates

The next GOLD updates are currently scheduled for:

Online/Partner CUs
25.10  Oct. 12, 2025 (Sunday)
Self Processing CUs
25.10  

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  • Learn All About the New Auto Loan Application & Auto Loan Storefront
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Join Network Services for our October Boot Camp

Join Network Services for our October Boot Camp

Join us October 29th and 30th for a two-day boot camp! This is an opportunity for your credit union IT members build their knowledge of core product deployment and support.  Please note: seating for this event is limited – if you are interested in attending, we encourage you to sign up soon! Use the button below to register today. Register Now

Get Registered for CU*Answers University Week!

Get Registered for CU*Answers University Week!

CU*Answers University Week is coming October 6 – 9! Register for our most timely and relevant courses condensed into one week – each course is FREE to attend! Use the button below to view the courses and register. Learn More

Join CU*Answers and SavvyMoney to Learn All About Our Robust Credit Score Solutions!

Join CU*Answers and SavvyMoney to Learn All About Our Robust Credit Score Solutions!

Join us to learn how SavvyMoney can help your credit union by enhancing the member experience with a seamless digital banking integration and more! Register today to learn how over 50 credit unions are already benefitting from SavvyMoney with CU*Answers! Register Now

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