Client News provides the information you need to stay current with what’s happening.
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Conversations on Cybersecurity: Priorities for 2026
Cybersecurity has been top of mind for all of us as we focus on keeping our institutions and members safe and secure against an always evolving threat landscape. Conversations on Cybersecurity gives credit unions the opportunity to connect, collaborate, and share strategies and best practices in the areas of technology and information security. IT Compliance… Read more »
New Open-Banking Provider MX: Expanding eBill Coverage for Paymentus Clients
Attention Paymentus Bill Pay Credit Unions We’re excited to introduce MX as a new open-banking provider for eBill data in Bill Center! This enhancement expands our eBill coverage and enables more reliable access to bill amounts and due dates for the following financial institutions: American Express USAA Bank Kohl’s Navy Federal Credit Union Glacier Bank AAA Federal Credit… Read more »
CBX Update: GOLD Sunset Date
Based on the progress we’ve seen, we are moving forward to sunset GOLD on January 27th for credit unions that have not reported experiencing recurring session timeout issues in CBX. This allows us to continue our progress while minimizing disruption for the few credit unions still encountering challenges. Once our solution is in place and… Read more »
Now Available: The 2026 Xtend Business Continuity Plan
The 2026 Xtend Business Continuity Plan is now available for review. This document is designed to equip and prepare Xtend and its partners for unplanned disruptions to business functions and processes. The Xtend Business Continuity Plan acts as a roadmap for continuing operations under adverse conditions, and is the primary tool used for preparedness training,… Read more »
Take a Look at the CU*Answers University Courses for February!
Each month, CU*Answers University hosts FREE web conferences that highlight the many products and services our CUSO offers. Take a look at the courses we have coming up in February! Tuesday, February 3 Preparing for a Cybersecurity Incident Response 2:00 PM – 3:00 PM ET Register for Web Conference CU*Forms Programming Workshop 3:00… Read more »
Two for Tuesday with CEO Geoff Johnson – 1/20/2026
Each week, Geoff Johnson, CEO of CU*Answers, highlights two key topics that your credit union should be following. Watch the video below to hear Geoff’s insight on this week’s topics. Have a question for Geoff? Have a question for Geoff? We’re gathering questions for possible inclusion in future episodes of Two for Tuesday and… Read more »
The Latest Updates on Apple Pay Push Provisioning
We are continuing to learn more details about the new requirements made by Apple Pay (click here to view our prior announcement). We are hearing that card processors are working directly with Apple Pay regarding mandatory requirements like push provisioning, to see what a waiver and/or extension process will look like. However, even if your… Read more »
Get the Most Out of CU*Forms – Join One of Our Upcoming Workshops!
Imaging Solutions invites you to join our CU*Forms workshop series! Hosted weekly, these one-hour workshops are designed to help your credit union get the most out of programming forms, setting up FormFLOW and membership products, eSign workflows, and more! We’ll highlight helpful tips and tricks, and answer any questions you might have relating to CU*Forms. Click… Read more »
Here Comes the Next Collections Roundtable!
Get Ready for the Next Collections Roundtable! Join us for the FREE Collections Roundtable, an open forum discussion on collection laws, internal procedures, and CBX processes. Have any collection-related questions or topics you’d like to discuss? We welcome you to share these during the roundtable event! This quarter’s roundtable session will be hosted virtually. Join… Read more »
Reminder: Update to Check Image Display in CBX Arriving 1/26
Attention Credit Unions using the “View Check Images from Inquiry” button in CBX On Monday, January 26, we will be changing the application that displays the checks viewed from Inquiry in CBX. The same Native Receipts viewer that currently displays your member’s photo IDs will now display the checks as well. If you have any… Read more »
Standard Teller Techniques
During our Standard Teller Techniques course, we’ll take a detailed look at the functions available in the core which assist staff in delivering superior service to members using teller functions. This course uses service examples and tips that allow users to work with almost any member request without leaving the teller processing area. To learn more and begin your registration, please use the button below. Register Today
Take a Look at the CU*Answers University Courses for October!
Each month, CU*Answers University hosts FREE web conferences that highlight the many products and services our CUSO offers. Take a look at the courses we have coming up in October! Use the button below to check them out now. Learn More
Join Us for a Dive into Administrator Features Available in TLC
If you or your team members have administrative privileges in TLC, we invite you to join an upcoming webinar for a dive into available features. This event will detail how to add and manage employee data, how to schedule courses and exams, as well as the process of running reports. Want to learn more about these features? Click the button below to register today! Register Now
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