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What’s the Latest from Lender*VP? A Quick Look at Hot Topics in Lending
Current Hot Topics in Lending. If you missed our recent announcements, check out our handy recap in this edition of the Lender*VP Newsletter! Upcoming Events – there’s still time to register for these webinars! Here Comes the Next Collections Roundtable! Thursday, February 19th, from 9:30 AM – 12:00 PM ET or 1:30 PM… Read more »
Does Your Credit Union Need Help with Collection Calls? We Have Availability!
***This announcement applies to credit unions who received the associated email.*** CU*Answers Collections Services takes a different approach to collection work. Our team of experienced collectors aim to work with your members to resolve their delinquency issues. By analyzing members’ delinquency challenges and asking open-ended questions, our team prioritizes bringing your members current and keeping… Read more »
G/L Series Project for Xtend Shared Branching – February 2026 Update
You recently may have noticed G/L series 198.xx and 199.xx appearing on your financial statement as Xtend Shared Branching. In January 2026, Xtend completed the previously announced project of changing from 134.xx income G/Ls, to 199.xx to align with the 999.xx liability G/L. The 134.xx series have been released and are available for use. Series 198.xx and… Read more »
It’s Time for IBM iAccess Upgrades! Complete Yours by 2/27/2026
It’s time to upgrade IBM iAccess (used for print sessions) to version 1.1.9.11 – this update is required for all CU*Answers clients, in order to keep workstations up to date with currently-supported software. The updates will need to be applied to all of your CBX workstations and must be completed by 2/27/2026. Your IT staff can perform… Read more »
Beyond the Slide Deck: A Live Demo of AI-Powered Digital Service with Glia and CU*Answers
As digital adoption continues to accelerate, the “branch” is no longer just a physical location – it is the smartphone in your member’s pocket. To help credit unions thrive in this environment, Glia and CU*Answers have partnered to bring AI-powered digital service directly into the It’s Me 247 Online Banking platform. While many talk about… Read more »
The Next HA Rollover is Coming March 8th – We Need You to Perform a Connectivity Test!
Twice each year, CU*Answers tests our ability to redirect CBX core-processing from our production data center in Kentwood, MI to our high-availability (HA) data center in Yankton, SD. The next HA rollover is scheduled for Sunday, March 8th. The rollover is scheduled to begin at 3:00 AM ET on Sunday, March 8th with the rollback… Read more »
Join Us for a Conversation on Online Member Experience!
The Internet Retailer Support Center invites you to join us for our next Conversation on Online Member Experience! This upcoming session will place a spotlight on Membership Opening Process (MOP) procedures. We invite attendees to discuss what they are seeing members regularly request through MOP, as well as ways to help make the process most effective. Be… Read more »
Join Us for a Dive into Administrator Features Available in TLC!
If you or your team members have administrative privileges in TLC, we invite you to join an upcoming webinar for a dive into available features. This event will detail how to add and manage employee data, how to schedule courses and exams, as well as the process of running reports. Want to learn more about… Read more »
Two for Tuesday with CEO Geoff Johnson – 2/10/2026
Each week, Geoff Johnson, CEO of CU*Answers, highlights two key topics that your credit union should be following. Watch the video below to hear Geoff’s insight on this week’s topics. Have a question for Geoff? Have a question for Geoff? We’re gathering questions for possible inclusion in future episodes of Two for Tuesday and… Read more »
Take Advantage of the 1Click Autopilot Program!
1Click Loan Offers are already easy for your members to take advantage of, so why not make them easy for your staff too? With the 1Click Autopilot program, you can hire the Lender*VP team to process your 1Click offers for you! Let us do the query work and push out those offers into online banking… Read more »
Standard Teller Techniques
During our Standard Teller Techniques course, we’ll take a detailed look at the functions available in the core which assist staff in delivering superior service to members using teller functions. This course uses service examples and tips that allow users to work with almost any member request without leaving the teller processing area. To learn more and begin your registration, please use the button below. Register Today
Overview and Discussion on 1Click Limit Increases
Arriving with the CBX 26.10 Release are new limit increases for 1Click Loans. The Lender*VP team invites you to join our upcoming webinar to learn all about this feature. We’ll provide a closer look at this enhancement and discuss how your credit union can deliver pre-approved credit limit increases to members in just a few clicks! Use the button below to register now. Register Now
Join Us for CU Publisher Community Hour
Looking for a place to ask questions, share feedback, or learn more about CU Publisher? Join us for CU Publisher Community Hour! Whether you’re new to CU Publisher or you use it regularly, Community Hour is an opportunity to connect, learn, and help shape future conversations around the platform. Use the button below to register for one of the upcoming webinars! Register Now
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