Lender*VP
Summary
This class concentrates on the CU*BASE interactive online collections system. This tool aids credit union collectors in all facets of delinquent-member interactions and communications. Through completing the work, the collector actually builds a historical database of member issues, problems and promises to be communicated to all credit union staff in their collective efforts to work with the member. This historical record-sweeping is paramount to good disaster-recovery, and other collection processes.
Audience
This class is designed for loan collectors, loan product developers, and loan officers.
Objectives
By the completion of this course, students will have:
- Reviewed CU*BASE tools for gathering, maintaining and reporting collections information
- Examined collections types and processes
- Reviewed follow-up tools
Topics
- Configuring collections-system levels
- Automated delinquency freezes and
releases
- Automated delinquency freezes and
- Working with delinquency notices
- CU*BASE collections system
- Delinquent loans
- Negative-balance shares
- Overline line-of-credit loans
- Follow-up practices
- Working with delinquency comments in Tracker
- Show Me the Steps bankruptcy topics