5.50C Interactive Online Collections

Lender*VP

Summary

This class concentrates on the CU*BASE interactive online collections system.  This tool aids credit union collectors in all facets of delinquent-member interactions and communications.  Through completing the work, the collector actually builds a historical database of member issues, problems and promises to be communicated to all credit union staff in their collective efforts to work with the member.  This historical record- eeping is paramount to good disaster-recovery, and other collection processes.

Audience

This class is designed for loan collectors, loan product developers, and loan officers.

Objectives

By the completion of this course, students will have:

  • Reviewed CU*BASE tools for gathering, maintaining and reporting collections information
  • Examined collections types and processes
  • Reviewed follow-up tools

Topics

  • Configuring collections-system levels
    • Automated delinquency freezes and
      releases
  •  Working with delinquency notices
  • CU*BASE collections system
    • Delinquent loans
    • Negative-balance shares
    • Overline line-of-credit loans
    • Follow-up practices
  •  Working with delinquency comments in Tracker
  • Show Me the Steps bankruptcy topics

Course Offerings Schedule

Future times and dates are to be determined.