Client News provides the information you need to stay current with what’s happening.
You may also want to check out the press release section.
IBM iAccess Upgrades Coming Soon – Stay Tuned for More Information
The latest upgrades for IBM iAccess (used for print sessions) are arriving soon! Get ready to upgrade to version 1.1.9.14 – this update will be required for all CU*Answers clients, in order to keep workstations up to date with currently-supported software. Updates will need to be applied to all of your CBX workstations. This new… Read more »
Updates for Paymentus Clients Deployed on 8/18/26
Attention Paymentus clients: As of this morning, August 18th, updates were deployed for clients who partner with Paymentus. This deployment includes: PASS Enhancements A new Reason Code column is now available directly in the payments seach results, displaying cancellation reasons upfront. Steps on how to find it: Log in to PASS and Select Search Payments…. Read more »
2026 Education Spotlight – Introduction to General Ledger Tools
Are you ready for the next level of understanding general ledger tools? Do you know how to use all the reports generated daily? Need some tips on finding and solving balancing changes? By the completion of this course, participants will be able to: Identify daily reports that can be used in balancing and monitoring general… Read more »
Join CU*NorthWest for the 2026 Empower Conference!
CU*NorthWest invites you to our 2026 Empower Conference! This impactful event is an opportunity to gain valuable insights, participate in collaborative networking with your peers, and engage in discussions to help you get the most out of your core! This year’s conference will be hosted at the Northern Quest Resort & Casino in Airway Heights,… Read more »
Two for Tuesday with CEO Geoff Johnson – 8/18/2026
Each week, Geoff Johnson, CEO of CU*Answers, highlights two key topics that your credit union should be following. Watch the video below to hear Geoff’s insight on this week’s topics. Have a question for Geoff? Have a question for Geoff? We’re gathering questions for possible inclusion in future episodes of Two for Tuesday and… Read more »
Check Out the Latest Project Deployments
While our Spring and Fall releases deliver major enhancements, our Tuesday minor releases provide ongoing improvements, fixes, and smaller feature enhancements throughout the year. The following documentation details the August 18th, 2026 updates, along with tool and programming changes. View Release Notes
Important: MACO Re-enrollment Schedule Changes
As we announced previously, MACO migration dates were changed due to delays in the app store approvals process. Credit union migration dates are August 18, and targeted for September 29 and October 13. Credit unions will be notified via Client News with the following information: Your credit union’s iOS and Android app updates have been… Read more »
Need to Update User IDs? It’s FREE and Easy!
Does your credit union need to add a new user ID or delete an existing user ID? The process is FREE and easy! Simply fill out the form on our online store and provide the signature of one of your current security officers. Get Started For a list of current User IDs, you can review… Read more »
Join Us for a Dive into Administrator Features Available in TLC!
If you or your team members have administrative privileges in TLC, we invite you to join an upcoming webinar for a dive into available features. This event will detail how to add and manage employee data, how to schedule courses and exams, as well as the process of running reports. Want to learn more about… Read more »
2026 Education Spotlight – Back Office ACH and Paper Payroll Processing
This course introduces participants to ACH processing. Participants learn how to enter, maintain, and track ACH information. Participants will also gain a basic understanding of ACH transfers and learn how to use ACH as a credit union settlement tool. By the completion of this course, participants will be able to: Explain how to develop an… Read more »
Two for Tuesday
Each week, Geoff Johnson, CEO of CU*Answers, highlights two key topics that your credit union should be following. View the Video
CBX Release 26.10 is Arriving Soon
Online, Self-Processor, and Site-Four Release Date is October 25, 2026. Attend the upcoming release review webinar! Use the button below to register now. Register Now
Standard Teller Techniques
During our Standard Teller Techniques course, we’ll take a detailed look at the functions available in the core which assist staff in delivering superior service to members using teller functions. This course uses service examples and tips that allow users to work with almost any member request without leaving the teller processing area. To learn more and begin your registration, please use the button below. Register Today
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