***This announcement applies to credit unions who received the associated email.***
What’s Happening Next
Between August 4th and 14th, SWIVEL and CU*Answers will finalize the back-end API migrations from MWI to SWIVEL for payment operations.
What You Need to Do
A bit of great news – this final step was designed to be invisible to credit unions and members, so there’s nothing that you will have to do for this transition! However, there are some things we want you to be aware of.
- All contracts and configurations will remain in place.
- This final integration will provide better metrics and visibility into transaction issues for SWIVEL to be able to assist your credit union.
- As a reminder, unlike Magic-Wrighter, SWIVEL’s processing is directly involved in the flow of funds and therefore has some different regulatory requirements. As a result, some transaction behaviors may differ from what you were used to with Magic-Wrighter. These nuances are still coming to light, and we appreciate your passing along what you’ve been learning, too!
- Following the completion of the transition, SWIVEL and CU*Answers will coordinate to update the documentation of processes for our users to align with current processes.
- We expect these migrations to occur between August 4th and August 14th. The official rollout timeline will depend on multiple factors, so we are unable to confirm your transition date at this time; however, the SWIVEL and CU*Answers teams will do our best to keep you informed along the way.
- We have continued to track issues, nuances, changes, and relevant information on the Alerts site, and will continue to do so throughout this transition. We recommend following the ongoing SWIVEL alert for further details. (This link is in-network only)
