Editing An Online Membership Application Need a quick way to show your staff how they can use CU*BASE to edit a membership application that was submitted online? Refer them to this video! Play Video Check out our entire collection of video tutorials in the Show Me the Steps Video Library!
Disbursing Loan Funds from the Loan Queue Need a quick way to show your staff how to disburse loan funds directly from the CU*BASE loan queue? Refer them to this video! Play Video Check out our entire collection of video tutorials in the Show Me the Steps Video Library!
ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS CU*Answers has received official notification from Experian that as of March 31, 2020, the Authentication Service Level One product, known as AS1, will be sunset and no longer available. (Originally, AS1 was scheduled to be sunset on October 31, 2019, as mentioned in our previous announcement. However, the sunset… Read more »
If you’ve ever been working in CU*BASE and needed to view a check image for a member, but had to leave CU*BASE and log into your check image database to view the image, we think you’ll appreciate this new feature! With Check Images from CU*BASE Inquiry, you can access specific check images right from within… Read more »
ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS: Our projects hatch from your input! Check out recent programming changes in the February 2020 edition of the Owner’s View Monthly Recap! February 2020 Owner’s View Monthly Recap The Owner’s View Monthly Recap is designed to keep you informed of feature improvements, vendor enhancements, and other changes to CU*BASE… Read more »
The Automated Reports and Queries feature makes it fast and easy to run monthly reports, but remember: it’s not a “set it and forget it” kind of thing. Reports do run automatically but it’s still important to check the “All Reports” tab in CU*Spy to make sure they were produced as configured (and that someone… Read more »
Denying a Loan Request Need a quick way to show your staff how to deny a loan request in CU*BASE? Refer them to this video! Play Video Check out our entire collection of video tutorials in the Show Me the Steps Video Library!
ATTENTION ONLINE CREDIT UNIONS Perform your connectivity test before this weekend! Don’t forget: the next scheduled HA rollover will begin this coming Sunday, March 8, at 3:00 AM ET. At that time, CU*BASE core-processing will be redirected from our primary production data center to systems at our high-availability (HA) data center. We will continue providing… Read more »
Did you know: you can record permanent notes on non-members, and save them when they become members? No matter which avenue your credit union uses to find new members (loans, membership applications or online applications), your staff can use the ‘Non-Member Notes’ feature to record permanent notes on people before they become members. When co-borrowers,… Read more »
Among the 10 credit unions that applied to be part of the beta test for CU*BASE GOLD 20.05 coming in May, the following 3 credit unions were selected: TruChoice Federal Credit Union Kellogg Community Credit Union Commodore Perry Federal Credit Union Thanks to everyone who expressed interest in joining this beta test, we hope to… Read more »
Across the country we’re hearing stories of credit unions rising to the occasion to serve their members in a difficult period. We have covered a couple frequently asked questions and what resources your credit union can turn to for guidance.
CUSOs must expand their responsibilities to continue to build and assure the ongoing viability of the network. We have identified five major initiatives that we are committed to advancing with our fellow CUSOs and NACUSO. Please join us in contributing to the grand vision for building self-sufficiency among our entry credit union network. Get Involved!
CU*Answers is celebrating its 50th year in business. We’re excited to hear from our past and present clients, partners, peers, and employees. Together, we want to share the many stories from CU*Answers’ legacy and celebrate the successes, growth, trials, laughter, and accomplishments of the organization since 1970.
