2023 Update to EULA and Privacy Notice for MACO

2023 Update to EULA and Privacy Notice for MACO

Attention credit unions currently using MACO (Multiple Authentication Convenience Options) for mobile app: As of 2023, the End-User License Agreement and Privacy Policy for MACO has been updated. A copy of the 2023 MACO EULA and Privacy Policy is available here.  This most recent copy of the document will replace any/all existing copies prior to… Read more »

Feb 27, 2023

Let Your Members Know About Winter Closings with Mobile Alerts, Powered by CU*Publisher

Let Your Members Know About Winter Closings with Mobile Alerts, Powered by CU*Publisher

As the months grow colder and the potential for winter storms increases, wouldn’t it be convenient to let your members know that specific branch locations will be closing?  Look no further than Mobile Alerts!  Powered by CU*Publisher, this tool allows you to configure routine or one-time alerts for different platforms on both Android and iOS…. Read more »

Feb 23, 2023

Join Us for a Conversation On Mergers and CU Partnerships!

Join Us for a Conversation On Mergers and CU Partnerships!

Join us for a conversation on Mergers and CU Partnerships!  Designed for clients who are considering mergers or strategic partnerships/alignments, this event will explore different merger options that are available and how involved parties will need to prepare.  Additionally, we’ll share insights from clients who have previously participated in mergers. This Conversations On Mergers/CU Partnerships… Read more »

Feb 23, 2023

Changes Made to Escrow Analysis Statements

Changes Made to Escrow Analysis Statements

This morning (Feb 23, 2023) we made some adjustments to the layout and verbiage on escrow analysis statements, to address several issues brought to our attention by clients.  Specifically: Based on a CFPB interpretation of a section of RESPA, we have removed all references to making a “lump sum” payment of an escrow shortage amount…. Read more »

Feb 23, 2023

A Note from Xtend: Inclement Weather for 2/22 through 2/24

A Note from Xtend: Inclement Weather for 2/22 through 2/24

Attention Xtend clients: The Grand Rapids area is expecting inclement weather from Wednesday, 2/22 through Friday, 2/24.  This may affect the ability for some Xtend employees to commute to and from work.  There are also a handful of clients who will be closed for precautionary reasons, which may lead to an increase in contact center… Read more »

Feb 22, 2023

Update to Request Center – Completed Custom Online Forms to be Deleted After 30 Days

Update to Request Center – Completed Custom Online Forms to be Deleted After 30 Days

Update to Request Center – Completed Custom Online Forms to be Deleted After 30 Days Starting Wednesday, March 29th, any/all custom online forms in Request Center will be automatically deleted 30 days after they are marked “Completed”.  This automatic deletion of completed forms will become the retention policy moving forward. If your credit union wishes… Read more »

Feb 22, 2023