The Asterisk Intelligence Data Warehouse is a digital storage unit. It is a space to hold the data sets made available only to those who have the space to handle them. Credit unions who establish a data warehouse can pursue new and disconnected data from other systems, and keep core system data longer if they… Read more »
Viewing Members with Specific Account Balance Need a quick way to show your staff how they can use CU*BASE to view a list of members with a certain account balance? Refer them to this video, which has been viewed 707 times! Play Video Check out our entire collection of video tutorials in the Show Me the… Read more »
Twice each year, CU*Answers tests our ability to redirect CU*BASE core-processing from our production data center in Kentwood, MI to our high-availability (HA) data center in Yankton, SD. The next HA rollover is scheduled for Sunday, July 10th. As announced at this year’s Leadership Conference, this rollover will occur over a two-week period to accommodate… Read more »
Notice of MPLS Data Line Price Increases Many credit unions use MPLS lines to connect to CU*Answers for their data processing. CU*Answers has been notified by Lumen (formerly CenturyLink), the provider of our MPLS data network, that they will be passing along price increases on data lines that they receive from third party last mile… Read more »
Wouldn’t it be convenient to have the option to inform your members that specific branch locations will be closed due to inclement weather or power outages? Look no further than Mobile Alerts! Powered by CU*Publisher, this tool allows you to configure routine or one-time alerts for different platforms on both Android and iOS. If you… Read more »
Each week, Geoff Johnson, CEO of CU*Answers, highlights two key topics that your credit union should be following. Watch the video below to hear Geoff’s insight on this week’s topics.
We’re excited to share 6 NEW how-to videos on multiple authentication convenience options for It’s Me 247 mobile banking! These videos detail enrollment, unenrollment and login options for credit union members who wish to use PIN or face authentication for mobile banking. Take a look at the topics below! PIN Authentication Enroll PIN Authentication Log… Read more »
Take a look back at some important topics from the second half of June 2022: SSAE-18 SOC 1 Report Now Available Have You Taken Advantage of these Features in Mobile Manager? Need to Update Your Contacts for CU*Publisher or Mobile App Notifications? Register for Asterisk Intelligence Week at CU*Answers MOP (Membership Opening Process) 2.0 is… Read more »
ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS 5300 Call Report: 2nd Quarter Update Before you start working on your 2nd quarter Call Report in CU*BASE, be sure to check out the changes we’ve made since last quarter. Don’t forget – you can start working on your Q222 Call Report any time after July 1, but be sure… Read more »
With data collection for Online Banking Optics and Phone Optics, your credit union can have a more detailed analysis of your member base and the ways they are engaging with your organization. Best of all, these data collection options are FREE to activate for Data Warehouse users! Online Banking Optics Data Collection With Online Banking… Read more »
As of fall 2023, CU*Answers Client Services and Education replaced our previous newsletters with a webinar series, known as Education Around the Corner. Check out the registration page below to sign up for one of our next upcoming event dates! Register Now
A new way to interact with your CUSO and your peers. This new series will take traditional focus groups to a whole new level. Learn More
Take a look back at some important topics from the first half of April 2024! View Topics
