AnswerBook is your go-to knowledge base for questions relating to CU*BASE software, products and services from CU*Answers. In this edition of AnswerBook Digest, we’re placing a spotlight on the following: When I review Tool #877 Trial Balance GL Verification, all my G/Ls are in balance, but my Loan Balances are red (out of balance) in… Read more »
Beginning January 1, 2024, we will only provide management services for Fortinet firewalls and will discontinue management of SonicWALL firewalls (this will not impact secure email and secure remote access devices). The message below was sent to client credit unions who have not yet purchased a Fortinet firewall to replace their SonicWALL. If you wish… Read more »
Has your credit union recently reviewed your current users in AnswerBook? Has your credit union ensured all contact information is up-to-date? To obtain a list of your current users in AnswerBook, click below and submit a request to our CSR team today. Click Here to Get Started Looking to give new users an overview of… Read more »
Check out these 9 videos to learn how your credit union can utilize various features of AnswerBook! Have new employees who are not familiar with AnswerBook? Click here to show them an overview video that discusses the benefits of using AnswerBook and details how questions are submitted and passed along to appropriate teams here at… Read more »
AnswerBook is your go-to knowledge base for questions relating to CU*BASE software, products and services from CU*Answers. In this edition of AnswerBook Digest, we’re placing a spotlight on the following: Where do I enter/update the tiered rates balance ranges for certificates? Check here to learn more about this NEW topic! (KB 5348) Where can I find a… Read more »
AnswerBook is your go-to knowledge base for questions relating to CU*BASE software, products and services from CU*Answers. In this edition of AnswerBook Digest, we’re placing a spotlight on the following: How many end-of-month (EOM) files does CU*BASE retain for online clients to access without assistance from operations? I use this especially with dashboards and reports. Check… Read more »
AnswerBook is your go-to knowledge base for questions relating to CU*BASE software, products and services from CU*Answers. In this edition of AnswerBook Digest, we’re placing a spotlight on the following: What do I do if my member does not have any email address (at all or known to us). Can I enter a fake email… Read more »
AnswerBook is your go-to knowledge base for questions relating to CU*BASE software, products and services from CU*Answers. In this edition of AnswerBook Digest, we’re placing a spotlight on the following: Can a Dormancy Fee draw an account negative? Check here to learn more about this NEW topic! (KB 5330) Will our members receive a notice when they… Read more »
AnswerBook is your go-to knowledge base for questions relating to CU*BASE software, products and services from CU*Answers. In this edition of AnswerBook Digest, we’re placing a spotlight on the following: I’d like to learn more about what CU*BASE can do. How can I get a list of all available tools and what they do? Check here… Read more »
AnswerBook is your go-to knowledge base for questions relating to CU*BASE software, products and services from CU*Answers. In this edition of AnswerBook Digest, we’re placing a spotlight on the following: How do I research why a loan did not report to the credit union? Check here to learn more about this NEW topic! (KB 2540) We attended… Read more »
Take a look back at some important topics from the lastst half of April 2024! View Topics
Boost your loan portfolio with 1Click Loans! Click the link below to get started on your 1Click journey today!
Join us May 22, 2024 for the 20th anniversary of Conversations on Pricing. Participate this online in this 5-year study on the pricing models of our cooperative outlining what we charge and why.
