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Two for Tuesday

Each week, Geoff Johnson, CEO of CU*Answers, highlights two key topics that your credit union should be following. View the Video

Standard Teller Techniques

During our Standard Teller Techniques course, we’ll take a detailed look at the functions available in the core which assist staff in delivering superior service to members using teller functions. This course uses service examples and tips that allow users to work with almost any member request without leaving the teller processing area. To learn more and begin your registration, please use the button below. Register Today

Join Us for CEO Strategies 2026

Have you signed up for CEO Strategies 2026? This year’s event will be hosted in Las Vegas, NV on Tuesday, November 3rd and Wednesday, November 4th. Join your peers for a discussion on strategic development plans for the network, including a big picture look at our tools and implementation strategies for the coming year. Use the button below to register now. Register Now

Join Us for a Free Custom Training Edition Demo!

CTE is an alternative to the shared simulated training environment (Bedrock Community CU), currently used by all CU*Answers online clients. CTE gives your team a safe place to practice CBX tools, learn new skills and more, without potential harm to your live member data. Join our upcoming webinar to learn more – we’re saving you a seat! Use the button below to register now. Register Now

Take a Look at the CU*Answers University Courses for September!

Each month, CU*Answers University hosts FREE web conferences that highlight the many products and services our CUSO offers. Take a look at the courses we have coming up in August! Use the button below to check them out now. Learn More

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Conversations On…

A new way to interact with your CUSO and your peers. This new series will take traditional focus groups to a whole new level. Learn More

2026 Education Spotlight – Closing Memberships/Accounts

This course takes a detailed look at the functions available in the core that assist staff in delivering superior service to members when closing memberships and accounts. The course also touches on using CU*Forms when closing memberships and accounts. To register for this upcoming webinar, please use Register Now button below. Register Now

In Case You Missed It…

Take a look back at some important topics from the first half of September 2026! View Topics

Join Us for a Conversation on Deposit Operations & Member Service: Check Deposit Holds

We invite you to join us for a Conversation on Deposit Operations & Member Service! During our upcoming session, we will host a discussion on Check Deposit Holds through the front line, ATMs and ITMs. Learn what others are using for their best practices, and bring your ideas to share with your peers! We hope you will… Read more »

Sep 17, 2025

Ready for This Week’s CBX Challenge?

Don’t forget: we’re hosting another CBX user challenge this week! We need EVERYONE to log in to CBX on Thursday, September 18 at 3:30 PM ET! Once again we’re asking for more users to log in for a longer time period. Please log in and stay online for at least 30 minutes while you complete tasks. You can use… Read more »

Sep 16, 2025

What’s the Latest from Lender*VP? A Quick Look at Hot Topics in Lending

Current Hot Topics in Lending. If you missed our recent announcements, check out our handy recap in this edition of the Lender*VP Newsletter! Effective October 1st, 2025, pricing for J.D. Power Vehicle Valuations will be increasing. The monthly cost will increase from $60.50 per month to $66.50 per month, while valuation costs will increase from $0.24… Read more »

Sep 16, 2025

AuditLink Invites You to Join a Conversation on Fraud!

Is fraud prevention a part of your organization’s ongoing conversation regarding your mission, your vision and your goals? Does your staff know the risks they are most likely to face or common traits of fraudsters? Join AuditLink for an open forum discussion on fraud prevention, fraud detection, emerging risks, current issues, best practices and more. We invite… Read more »

Sep 16, 2025

Online Banking Rollover Event Tomorrow – Updates to be Posted on Alerts Page

On Wednesday, September 17th, we will be performing a Rollover for It’s Me 247 online/mobile banking (OLB) environments, as well as BizLink 247 online banking for business. The Rollover event is scheduled for 6:00 AM to 7:00 AM ET (3:00 AM to 4:00 AM PT). During this one-hour period, online and mobile banking will run live on servers at our secondary… Read more »

Sep 16, 2025

Two for Tuesday with CEO Geoff Johnson – 9/16/2025

Each week, Geoff Johnson, CEO of CU*Answers, highlights two key topics that your credit union should be following. Watch the video below to hear Geoff’s insight on this week’s topics.

Sep 15, 2025

In Case You Missed It – Early September 2025

Take a look back at some important topics from the first half of September 2025: Make the Most of Your Credit Union’s Initiatives with Strategic Release Management! Join Us for a Conversation on Online Member Experience! August Owner’s View Monthly Recap Learn All About AnswerBook with These 9 Videos! Learn All About Mortgage Servicing –… Read more »

Sep 15, 2025

Check Out the New Resources Featured in this Edition of Documentation Digest!

Documentation Digest is your go-to knowledge base for questions relating to CU*BASE software, products and services from CU*Answers. This email series highlights resources that we think your credit union will find helpful, including Help topics, booklets, videos and more! Click on the links below for a deeper dive into each item, and don’t forget to… Read more »

Sep 15, 2025

Need to Clean Up Your AnswerBook Contacts?

Has your credit union recently reviewed your current users in AnswerBook? Has your credit union ensured all contact information is up-to-date? To obtain a list of your current users in AnswerBook, click below and submit a request to our CSR team today. Click Here to Get Started Looking to give new users an overview of… Read more »

Sep 15, 2025

Review Your Patronage Dividend/Bonus Configurations with Help from Earnings Edge

Is your credit union offering Patronage/Bonus Dividends? Each year your credit union is profitable, you will have the option of allocating dividends to your owners. The CU*BASE Patronage Dividend/Bonus options allow you to reward members who benefit the credit union in proportion to their transactional behaviors with you. If you’d like to review your current… Read more »

Sep 15, 2025