***This announcement applies to credit unions who received the associated email.*** CU*Answers Collections Services are expanding! We are currently in the process of gauging interest from credit unions in several new states. Our collection agents use a member-based approach to not only collect delinquent payments, but also to work with members and create a plan to… Read more »
The number one communication piece mailed to a member is the periodic statement. This course concentrates on the available configuration features within the core and how changes affect statement creation. This course will help participants understand the statement insert process and the key deadlines that need to be met to ensure accurate and timely statement… Read more »
The Internet Retailer Support Center invites you to join us for our next Conversation on Online Member Experience! This upcoming session will place a spotlight on Membership Opening Process (MOP) procedures. We invite attendees to discuss what they are seeing members regularly request through MOP, as well as ways to help make the process most effective. Be… Read more »
We’re saving you a seat! Join our upcoming webinar hosted by Kasey Olchowski, Manager of the Education Team, to learn about Custom Training Edition (CTE). CTE is an alternative to the shared simulated training environment (Bedrock Community CU), currently used by all CU*Answers online clients. CTE gives your team a safe place to practice CBX tools, learn… Read more »
It’s time to upgrade IBM iAccess (used for print sessions) to version 1.1.9.11 – this update is required for all CU*Answers clients, in order to keep workstations up to date with currently-supported software. Remember: these updates will need to be applied to all of your CBX workstations and must be completed by 2/27/2026. If your IT… Read more »
Your mobile app is one of the most visible digital touchpoints for your members. Are you using it to its full potential? Join us for an upcoming webinar on CU Publisher – It’s Me 247 Mobile Training. This session will walk through the process of customizing and enhancing your It’s Me 247 Mobile App, including: Branding and color configuration… Read more »
Earlier this year, CU*Answers shared updated details on the Western Production Environment located in Las Vegas, NV. We are now following up with details relevant to credit unions who are part of the Xtend Shared Branching Network – specifically, Shared Branching credit unions who are located in the Mountain, Pacific or Hawaiian time zones, as well as those that… Read more »
Join us for the Annual CU*Answers Golf Outing! Register for the CU*Answers Golf Outing, which will be held at the Saskatoon Golf Club during the 2026 Leadership Conference Week! Unwind after an exciting week of events with a round of golf, a cold drink, and a pig roast lunch. Thursday, June 18th 8:30 AM ET… Read more »
Do your members have questions about their credit card accounts? We can help your staff gain a deeper understanding of the CBX tools that allow you to assist members! Join us as we explore credit card accounts through Phone Operator and the Inquiry feature. We’ll also discuss the process of making payments and cash advances,… Read more »
Did you know that Lender*VP offers mortgage servicing and escrow processing services in collaboration with the Xtend Mortgage Servicing team? Let us put our team of experts to work for you! We make it easy for you by providing the following services: Escrow Processing Pay escrow bills Run annual escrow analysis Reporting on bills becoming… Read more »
A new way to interact with your CUSO and your peers. This new series will take traditional focus groups to a whole new level. Learn More
Save the date for our 11th annual AuditLink Conversations on Compliance event, hosted at the Sheraton Grand Rapids Airport Hotel in Grand Rapids, MI! This year’s event will take place on Wednesday, May 13th, from 9:00 AM to 3:30 PM ET. Use the button below to register now. Register Now
Take a look back at some important topics from the first half of February 2026! View Topics
