Join the Client Services and Education Team as we explore a day in the life of a Teller/Member Service Representative. This course is geared toward new team members or current staff that would like a refresher in CBX. We will concentrate on the tools that help users answer various member inquiries relating to accounts and account history. Also… Read more »
We invite you to join us for a Conversation on Deposit Operations & Member Service! During our upcoming session, we will host a discussion on Tiered Services, earning points, member status, and redeeming points. We want to hear from your credit union – how are you handling rewards for your membership? If you have any ideas… Read more »
Cybersecurity has been top of mind for all of us as we focus on keeping our institutions and members safe and secure against an always evolving threat landscape. Conversations on Cybersecurity gives credit unions the opportunity to connect, collaborate, and share strategies and best practices in the areas of technology and information security. We invite… Read more »
Take a look back at some important topics from the second half of September 2026: The Insider’s Guide to Education – Building Confident Users through Cooperative Education Have You Reviewed Your Notice Printing Lately? Helpful Tips from Lender*VP: Reminders for 1Click Forms Revised Details for IBM iAccess Upgrades – New Version Number Coming in October:… Read more »
Attention credit unions that partner with RouteOne: Effective Friday, January 1st, 2027, credit unions that partner with RouteOne will see a price increase for vendor fees. The current cost of $3.28 per application will increase to $3.36 per application. This price increase will apply to all clients that partner with RouteOne, including current users. If… Read more »
Do your members have questions about their credit card accounts? We can help your staff gain a deeper understanding of the CBX tools that allow you to assist members! Join us as we explore credit card accounts through Phone Operator and the Inquiry feature. We’ll also discuss the process of making payments and cash advances,… Read more »
Your credit union already has rich view of the data available in the core – now CU*Answers and EDGE invite you to explore practical ways to put that data to work! We’ll explore a range of ways that this data can benefit your credit union, including reducing manual processes, supporting smart lending decisions, improving the… Read more »
Join us October 14th and 15th for a two-day boot camp! This is an opportunity for your credit union IT members to build their knowledge of core product deployment and support. Please note: seating for this event is limited – if you are interested in attending, we encourage you to sign up soon! The October… Read more »
Each week, Geoff Johnson, CEO of CU*Answers, highlights two key topics that your credit union should be following. Watch the video below to hear Geoff’s insight on this week’s topics. Have a question for Geoff? Have a question for Geoff? We’re gathering questions for possible inclusion in future episodes of Two for Tuesday and… Read more »
While our Spring and Fall releases deliver major enhancements, our minor releases provide ongoing improvements, fixes, and smaller feature enhancements throughout the year. The following documentation details the September 29th, 2026 updates, along with tool and programming changes. View Release Notes
Member self-service financial products continue to dominate the development of technology, based on the convenience, the relevance to the lifestyle of today’s member, and the efficiencies gained by the credit union. By the completion of this course, participants will be able to explain online banking from the member’s perspective, list online banking configuration options, and much more. Use the button below to register now! Register Now
Take a look back at some important topics from the last half of September 2026! View Topics
