Tonight, October 20th, eDOC will be deploying a package to CU*Chat that will include several enhancements. These updates will be reflected starting tomorrow, October 21st. The following updates will be implemented: Improved File Sharing: Files can now be sent without an accompanying text message. Separate Text and File Messages: When text and a file are… Read more »
The Education team is your point of contact for all things educational within the CU*Answers network! We facilitate training resources and platforms including: Online University (TLC) Bedrock Community Credit Union Custom Training Edition (CTE) Want a detailed look at the functions of our core platform and training environments? Or have a specific feature you’d like… Read more »
A chat platform built into the loan application workflow in CBX, CU*Chat allows borrowers and staff to easily communicate about loan applications. Whether it’s gathering references, verifying collateral information or requesting support documents, any and all communication with the borrower is seamless and secure via CU*Chat! Plus, any documents or images the borrower sends will… Read more »
Arriving with the CBX 26.10 Release are new limit increases for 1Click Loans. The Lender*VP team invites you to join our upcoming webinar to learn all about this feature. We’ll provide a closer look at this enhancement and discuss how your credit union can deliver pre-approved credit limit increases to members in just a few… Read more »
During our Standard Teller Techniques course, we’ll take a detailed look at the functions available in the core which assist staff in delivering superior service to members using teller functions. This course uses service examples and tips that allow users to work with almost any member request without leaving the teller processing area. By the… Read more »
Each week, Geoff Johnson, CEO of CU*Answers, highlights two key topics that your credit union should be following. Watch the video below to hear Geoff’s insight on this week’s topics. Have a question for Geoff? Have a question for Geoff? We’re gathering questions for possible inclusion in future episodes of Two for Tuesday and… Read more »
Current Hot Topics in Lending. If you missed our recent announcements, check out our handy recap in this edition of the Lender*VP Newsletter! Attention credit unions that partner with RouteOne Effective Friday, January 1st, 2027, credit unions that partner with RouteOne will see a price increase for vendor fees. The current cost of $3.28 per… Read more »
Twice each year, CU*Answers tests our ability to redirect CBX core-processing from our production data center in Kentwood, MI to our high-availability (HA) data center in Yankton, SD. For our fall HA Rollover, we will be performing two exercises – one for the CUAPROD environment and another for the CUAPROD2 environments, as follows: The HA… Read more »
For all 1Click Offer users in the network, Lender*VP would like to remind you of the following recommendations prior to sending out offers to members: Before you run your batch flood to your membership, it is important to run a test offer. This is done in a similar manner as defining your offer, but instead… Read more »
Take a look back at some important topics from the first half of October 2026: Conversations on Cybersecurity: Priorities for 2026-2027 Join Us for Conversations On What’s Next for CBX! September Owner’s View Monthly Recap Conversations On Education – CU*Answers Online University (TLC) Make the Most of Your Credit Union’s Initiatives with Strategic Release Management!… Read more »
A new way to interact with your CUSO and your peers. This new series will take traditional focus groups to a whole new level. Learn More
Are you looking to bolster your lending portfolio but don’t have the time or resources to dedicate to it? You can hire the Lender*VP team to send out recurring 1Click campaigns for you! 1Click Offers are easy for your members, why not make them just as easy for your credit union too!
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Take a look back at some important topics from the first half of October 2026! View Topics
