Attention Credit Unions Using Jack Henry Services Jack Henry has recently informed us of updates to the processing of payment reversals and recalls that are executed in connection with the use of Payrailz Digital Payments. Beginning May 1st, 2026, any reversal or recall request submitted by Payrailz users will include an applicable bank-imposed fee, which… Read more »
Authenticate Me allows credit union staff to validate a member’s identity using their cell phone. The Authenticate Me button is available right from CBX on standard membership screens, making it very easy to send text messages to your members! How the Process Works Staff can begin the process by simply clicking the Authenticate Me button…. Read more »
Join CU*Answers Imaging Solutions for a Conversation on CU*Forms – Lending Version! During this upcoming event, we will chat about upcoming features in the May Release, which will be followed by an open discussion. We encourage attendees to share their thoughts and experiences on topics including: Features of CU*Forms and how your credit union is… Read more »
It has been a while since we last had a Conversation on ITMs. We would like to give you all a chance to engage with your peers and discuss how your ITM processes are going. Please join the CU*Answers Imaging Solutions for a Conversation on Interactive Teller Machines! We want to give the floor to… Read more »
We have completed this week’s MACO changes. We thank you for communicating to your members that MACO would be briefly unavailable, and we are happy to announce that most members did not have to reenroll and were able to continue using their current MACO services immediately. This was a first step to move toward larger… Read more »
Did you know that Lender*VP offers mortgage servicing and escrow processing services in collaboration with the Xtend Mortgage Servicing team? Let us put our team of experts to work for you! We make it easy for you by providing the following services: Escrow Processing Pay escrow bills Run annual escrow analysis Reporting on bills becoming… Read more »
Join us May 13th and 14th for a two-day boot camp! This is an opportunity for your credit union IT members build their knowledge of core product deployment and support. Please note: seating for this event is limited – if you are interested in attending, we encourage you to sign up soon! The May Boot… Read more »
Attention Credit Unions that Utilize Jack Henry Services As of April 15th, 2026, Jack Henry has begun performing updates to their For Clients Portal Login Experience. These updates are being completed to support the rollout of Jack Henry Identity™, a new login experience that uses multi-factor authentication. The For Clients portal login page will display two login options, depending… Read more »
Join the Asterisk Intelligence team for query, dashboard, and data analytics training during Asterisk Intelligence Week! Between Monday, May 4th and Wednesday, May 6th, we will be hosting on-site training in Grand Rapids, Michigan, followed by a set of webinars on Thursday, May 7th. These courses will focus on tactical skill instruction, strategy discussion and training… Read more »
Each week, Geoff Johnson, CEO of CU*Answers, highlights two key topics that your credit union should be following. Watch the video below to hear Geoff’s insight on this week’s topics. Have a question for Geoff? Have a question for Geoff? We’re gathering questions for possible inclusion in future episodes of Two for Tuesday and… Read more »
Each month, CU*Answers University hosts FREE web conferences that highlight the many products and services our CUSO offers. Take a look at the courses we have coming up in April! Learn More
Take a look back at some important topics from the first half of April 2026! View Topics
A new way to interact with your CUSO and your peers. This new series will take traditional focus groups to a whole new level. Learn More
