Take a look back at some important topics from the first half of January 2026: December Owner’s View Monthly Recap Ready, Set, Go! Getting Started on Your 2026 Education Goals – Exercises for Success Meet AdvantageCIO – New Year, New Partnership! Join Us for Conversations On What’s Next for CBX! Your Credit Union Has Questions,… Read more »
In 2025 our task was to complete the initial transition of some 20,000 screens from the GOLD user interface to the CBX web browser interface, setting a new foundation for the next 25 years of development. As all network credit unions make the final transition from GOLD to CBX, we are looking ahead at what’s… Read more »
For all 1Click Offer users in the network, Lender*VP would like to remind you of the following recommendations prior to sending out offers to members: Before you run your batch flood to your membership, it is important to run a test offer. This is done in a similar manner as defining your offer, but instead… Read more »
Documentation Digest is your go-to knowledge base for questions relating to software, products and services from CU*Answers. This email series highlights resources that we think your credit union will find helpful, including Help topics, booklets, videos and more! Click on the links below for a deeper dive into each item, and don’t forget to share… Read more »
CU*Answers Collections Services takes a different approach to collection work. Our team of experienced collectors aim to work with your members to resolve their delinquency issues. By analyzing members’ delinquency challenges and asking open-ended questions, our team prioritizes bringing your members current and keeping them current. We utilize all tools available including A2A transfers, ACH… Read more »
The Lender*VP and IRSC teams invite you to join our upcoming webinar, as we dive into the NEW online banking Secured Loan Application! We will demo the app and walk you through the process of setting it up in CU*Publisher! Share these event details with your lending and marketing teams – we look forward to sharing… Read more »
Join the Education Team as we explore a day in the life of a Member Service Representative. This course is geared toward new team members or current staff that would like a refresher in CBX. We will concentrate on the tools that help users answer various member inquiries relating to accounts and account history. Participants… Read more »
On Tuesday, January 20th, we will be deploying Project #58074, which will provide credit unions with a new option to pay escrow analysis surplus funds by check. Currently, for surplus amounts over fifty dollars, the only choice is to automatically transfer the funds to the base share account. Following the deployment of Project #58074, credit… Read more »
Each week, Geoff Johnson, CEO of CU*Answers, highlights two key topics that your credit union should be following. Watch the video below to hear Geoff’s insight on this week’s topics. Have a question for Geoff? Have a question for Geoff? We’re gathering questions for possible inclusion in future episodes of Two for Tuesday and… Read more »
Attention Credit Unions using the “View Check Images from Inquiry” button in CBX On Monday, January 26, we will be changing the application that displays the checks viewed from Inquiry in CBX. The same Native Receipts viewer that currently displays your member’s photo IDs will now display the checks as well. If you have any… Read more »
A new way to interact with your CUSO and your peers. This new series will take traditional focus groups to a whole new level. Learn More
CU*Answers University Week is coming January 26 – 29! Register for our most timely and relevant courses condensed into one week – each course is FREE to attend. Use the button below to register now! Register Now
The CU*Answers Quarterly Contests and Cooperative Campaigns are Ready for 2026! You can place orders now for the 2026 Quarterly Contests and Cooperative Campaigns. Also new for 2026 is the CU*Answers Booster Pack! This pack contains 6 banners optimized for mobile 8.0 and online banking. Click the button below to learn more. Learn More
