ATTENTION CEOS AND ACCOUNTING TEAM LEADERS In a recent audit of our P2P services and growing volumes we uncovered a problem with our billing software related to P2P processing. Click here to view a summary explaining the issue and how your credit union will receive a credit on your March invoice. If you have any… Read more »
FISERV Bill Pay Mobile Enhancements – Join Us for an Upcoming Training Session
ATTENTION CREDIT UNIONS USING FISERV BILL PAY FISERV bill pay clients – don’t forget that February will see a release of mobile enhancements, which will allow your members to accept disclosures/terms and conditions, manage their payees, submit payment inquiries, process A2A requests, and connect to person to person all using their mobile device! The full… Read more »
FISERV Bill Pay Mobile Enhancements Arriving in February
ATTENTION CREDIT UNIONS USING FISERV BILL PAY We are excited to announce the upcoming release of FISERV bill pay mobile enhancements. These new features will allow your members to accept disclosures/terms and conditions, manage their payees, submit payment inquiries, process A2A requests, and connect to person to person all using their mobile device! We want… Read more »
Learn About the New Multi-Vendor Bill Pay Infrastructure
Join Nicole Cooper of the SettleMINT EFT team as she discusses the NEW Bill Pay infrastructure, which arrived on November 10th. Even if your credit union does not plan to use multiple Bill Pay vendors, the changes in this update affect EVERYONE who uses Bill Pay. Topics covered will include: New Bill Pay Infrastructure Separation… Read more »
Multi-Vendor Bill Pay Release Updates
As a reminder, this Sunday, November 10, we will be performing major changes to the bill pay infrastructure. These changes will affect EVERYONE who uses bill pay. We will post any miscellaneous alerts related to the release here. A separate email will not be sent for each update.
A New Bill Pay Infrastructure Arrives on November 10
Mark Your Calendars: Bill pay is changing on November 10, and every credit union needs to be ready! We have completely revamped the bill pay and P2P configuration infrastructure, allowing credit unions to support any combination of multiple bill pay and/or P2P vendors for members. CUs can now move to a bill pay solution for… Read more »
This Week’s Bill Pay Challenges and Our Path to the Future
From the desk of Randy Karnes, CU*Answers CEO CU*Answers apologizes for the interruptions and issues with bill pay programs this week. I’m sure most of you are aware of the major goals we are pushing for, as we promised to change the game when it came to bill pay vendor services and our network. It… Read more »
Video of the Week: Setting Up an eBill
Setting Up an eBill in It’s Me 247 Bill Pay Need a quick way to show members how to set up an eBill in It’s Me 247 Bill Pay? Refer them to this video, which has been viewed 4,776 times! Play Video Check out our entire collection of video tutorials in the Show Me the… Read more »
Video of the Week: Setting Up an eBill
Setting Up an eBill in It’s Me 247 Bill Pay Need a quick way to show members how to set up an eBill in It’s Me 247 Bill Pay? Refer them to this video, which has been viewed 4,401 times! Play Video Check out our entire collection of video tutorials in the Show Me the Steps… Read more »
Dual Maintenance Reminder for Payveris Bill Pay Clients
A reminder to all credit unions whose Bill Pay vendor is Payveris: When closing memberships within CU*BASE, dual maintenance is required if the member also uses Bill Pay. After closing the membership, please remember to also deactivate that user within PASS (Payment Application Support System). This can be done using the following steps after logging… Read more »
Check Out The IRSC Store!
Visit the Internet Retailer Support Center online store to find out where you can shop, see what other credit unions are doing, customize your options, load your cart, and even pay instantly via a credit card! Take a look!
Looking for members that do not use online banking?
Annalyn Hawkes from the Asterisk Intelligence Team has a new blog post sharing thoughts and tips that will help fellow query users who are tasked with projects to pull lists of members who are not online banking users. Read Annalyn’s Blog Post
Tips from AuditLink: Advice from Jim Vilker, NCCO, CAMS
Across the country we’re hearing stories of credit unions rising to the occasion to serve their members in a difficult period. We have covered a couple frequently asked questions and what resources your credit union can turn to for guidance.
