CU*Answers

Tips from AuditLink: Advice from Jim Vilker, NCCO, CAMS

Across the country we’re hearing stories of credit unions rising to the occasion to serve their members in a difficult period. We have covered a couple frequently asked questions and what resources your credit union can turn to for guidance.

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Save 15% on Custom Website Banners

Now at a 15% Discount – Communicate Valuable Information to Members with Custom Website Banners

Need to communicate changes in branch hours or updates to policies and procedures? As new information is presented frequently during these changing times, you can convey important messages to members as soon as they visit your website via a custom website banner.

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Ready, Steady, Go!

We are here. We are available, as always, 24 by 7. As a team, we are committed to taking care of each other so that we can keep taking care of all of you. We are committed to keeping daily operations running smoothly, as usual.
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Sign up for the May Cooperative Campaign

Sign up by April 20th
It’s never too early to start planning and saving for college or future careers! Let your members know all the savings options available to them and their family members. Various CU*Answers teams, including Marketing, Web Services, and the Internet Retailer Support Center (IRSC) will work with you to execute the campaign to different channels including your Online Banking Community page (OBC), MAP site, and Mobile App for member engagement.

Is Your Staff Ready for the Next Disruption or Security Incident? We Can Help.

The experienced Business Continuity team at CU*Answers can help you design and implement an ongoing awareness and training program that prepares your staff to promptly and effectively respond to unexpected disruptive events.
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Celebrating 50 Years!

In 2020, CU*Answers will celebrate its 50th year in business. We’re excited to hear from our past and present clients, partners, peers, and employees. Together, we want to share the many stories from CU*Answers’ legacy and celebrate the successes, growth, trials, laughter, and accomplishments of the organization since 1970.

Share a Memory

Shop the CU*Answers Store

Have you been to the CU*Answers Store lately? We are constantly adding new products and services that you can buy. With more than one thousand products to browse, our store is the premier destination to discover all the great products and services we have to offer! Visit store.cuanswers.com

Custom Online Form Generator

Credit unions will work with IRSC and create custom online forms to be listed from your credit union website, mobile app, or from a banner within It’s Me 247 desktop, as well as It’s Me 247 Mobile Web. Learn More

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Custom Online Form Generator

Owner’s Voice – Vote Now!

CU*Answers at its core is a cooperative organization. We are constantly pushing what it means to be a transparent CUSO. This year we have decided our next step is to get you engaged, we want to hear your voice, the Owner’s Voice. Vote Now!

Shop the CU*Answers Store

Getting to Know Xtend

Learn more about Xtend’s value proposition and the core values of our firm! Join us this afternoon, January 11, from 1:00 PM – 1:30 PM ET to learn about Xtend, who we are, and what drives us as a CUSO. Get Registered Xtend welcomes both prospective clients and current clients to join us for this… Read more »

Jan 11, 2018

A Note From the Help Desk: Spectre/Meltdown Vulnerability

ATTENTION NETWORK SERVICES MANAGED CLIENTS Spectre/Meltdown Vulnerability CU*Answers Network Services has been researching the recently announced family of CPU vulnerabilities known as Spectre/Meltdown. We have determined that the most recent security patch released by Microsoft is not yet compatible with Symantec Anti-Virus software. Because of the incompatibility, we have delayed the installation of the January… Read more »

Jan 10, 2018

A Note From the Help Desk: Veeam Cloud Connect and Kaseya Cloud Backup Infrastructure Maintenance

ATTENTION NETWORK SERVICES VEEAM CLIENTS Veeam Cloud Connect and Kaseya Cloud Backup Infrastructure Maintenance Network Services will be performing internal maintenance on the Veeam Cloud Connect and Kaseya Cloud Backup Infrastructure on Wednesday, January 10 from 8:00 AM to 4:00 PM ET. Offsite backups will be paused for the duration of the maintenance window. Client offsite… Read more »

Jan 9, 2018

December CU*BASE Monthly Monitor Recap

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS: Our projects hatch from your input! Check out recent programming changes in the December 2017 edition of the CU*BASE Monthly Monitor Recap! December 2017 Monthly Monitor Recap The CU*BASE Monthly Monitor Recap is designed to keep you informed of feature improvements, vendor enhancements, and other changes to CU*BASE and accompanying core-software… Read more »

Jan 9, 2018

Take a Look at Next Week’s Xtend Webinars!

Coming Up Next Week! Each month, Xtend offers FREE webinars focused on lending, marketing, and member service; these engaging webinars provide credit unions with helpful products, services, and industry tips to give them the leading edge. Tuesday, January 16 2:00 PM – 3:00 PM ET Contact Center Services – Strengthen Relationships, One Conversation at a… Read more »

Jan 9, 2018

Sign up for the February Campaign!

Sign up now for our February campaign! Sign up by January 19, 2018 Do you have a refer a friend program? If so, this campaign is perfect to increase member’s knowledge of it. If not, use this digital marketing campaign to simply let your members know why they should tell their friends and family to… Read more »

Jan 9, 2018

Making a Data Point: a new blog from the AI team

Check out the new blog from Asterisk Intelligence analyst, Annalyn Hawkes. In her blog, Making a Data Point, Annalyn shares practical tips and resources related to data, and stories of her experiences on the Asterisk Intelligence team. Visit the site and subscribe! A “View” into a new Query future Attention Query Writers and Data Analysts:… Read more »

Jan 12, 2018

Video of the Week: How to Delete a Payee

How to Delete a Payee Need a quick way to show members how they delete a payee in It’s Me 247 Online Banking? Refer them to this video, which has been viewed 383 times! Play Video Check out our entire collection of video tutorials in the Show Me the Steps Video Library!

Mar 5, 2018

Don’t Forget to Register for This Week’s Xtend Webinars!

Coming Up This Week! Each month, Xtend offers FREE webinars focused on lending, marketing, and member service; these engaging webinars provide credit unions with helpful products, services, and industry tips to give them the leading edge. Tuesday, January 9 2:00 PM – 3:00 PM ET Losing the Love: Understanding Member Retention While members may not… Read more »

Jan 8, 2018

MACO – Keeping Your Log In Simple and Convenient!

Multiple Authentication Convenience Options (MACO) offers members the ability to authenticate into their membership from the mobile app using their fingerprint, PIN, voice, or facial recognition. Join the CU*Answers Internet Retailer Support Center in learning how your credit union can launch MACO as part of your CU*Answers mobile app! Join us for our upcoming webinar,… Read more »

Jan 5, 2018

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Tips from AuditLink: Advice from Jim Vilker, NCCO, CAMS

Save 15% on Custom Website Banners

Ready, Steady, Go!

Sign up for the May Cooperative Campaign

Is Your Staff Ready for the Next Disruption or Security Incident? We Can Help.

Celebrating 50 Years!

Shop the CU*Answers Store

Custom Online Form Generator

GOLD Updates

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