When does a product or service become “saturated” in your membership? Is there a benchmark of product penetration to aim for? What are the current penetration rates on an existing or new product and service? Are there notable utilization and engagement patterns on specialty products like a Christmas Club, a Round-Up debit card program, or… Read more »
When does a product or service become “saturated” in your membership? Is there a benchmark of product penetration to aim for? What are the current penetration rates on an existing or new product and service? Are there notable utilization and engagement patterns on specialty products like a Christmas Club, a Round-Up debit card program, or… Read more »
How has your members’ transactional behavior changed over the last 3, 6, or 12 months? How are members utilizing their credit and debit cards, digital channels or your teller line to conduct their business? Analyzing transaction activity can provide excellent insights into member engagement with the credit union, provide clues indicating financial distress, as well… Read more »
How has your members’ transactional behavior changed over the last 3, 6, or 12 months? How are members utilizing their credit and debit cards, digital channels or your teller line to conduct their business? Analyzing transaction activity can provide excellent insights into member engagement with the credit union, provide clues indicating financial distress, as well… Read more »
Plastics portfolios can be analyzed from a few angles – 1) Plastics as a member tool, or 2) The financial impact to your credit union. Learn how to review your portfolio’s member activity to trend the activity over time and identify inactive users. Measure seasonal or situational impact to transaction volumes and consider options for… Read more »
Plastics portfolios can be analyzed from a few angles – 1) Plastics as a member tool, or 2) The financial impact to your credit union. Learn how to review your portfolio’s member activity to trend the activity over time and identify inactive users. Measure seasonal or situational impact to transaction volumes and consider options for… Read more »
Non-interest income is an essential factor to evaluate when studying the credit union’s income streams and the impact of policy changes. What is the trend on total income for each source of non-interest income? Is any source yielding less than normal and is that expected? How have recent fee waiver policy (or configuration) changes impacted… Read more »
Non-interest income is an essential factor to evaluate when studying the credit union’s income streams and the impact of policy changes. What is the trend on total income for each source of non-interest income? Is any source yielding less than normal and is that expected? How have recent fee waiver policy (or configuration) changes impacted… Read more »
Evaluating the trends of membership growth, plus demographics and composition of memberships gained and lost can provide a well-rounded understanding of your membership base, both recently and historically. What is my rate of net membership growth (or loss)? Am I gaining more organizational memberships? Am I gaining more members in certain age groups? How long… Read more »
Evaluating the trends of membership growth, plus demographics and composition of memberships gained and lost can provide a well-rounded understanding of your membership base, both recently and historically. What is my rate of net membership growth (or loss)? Am I gaining more organizational memberships? Am I gaining more members in certain age groups? How long… Read more »
Annalyn Hawkes from the Asterisk Intelligence Team has a new blog post sharing thoughts and tips that will help fellow query users who are tasked with projects to pull lists of members who are not online banking users. Read Annalyn’s Blog Post
1-Click Credit Card Loans bring a new approach to how your credit union can promote loans to members, by pre-approving members without an application, credit pull, or underwriting. Your credit union can build a list of members who qualify for the product based on your institution’s guidelines. Members who qualify will then see an offer in online banking that they can accept at any time!
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For 50 years, CU*Answers has been driven to be a forward-thinking organization, always pushing toward the next thing we should be doing, the next horizon, the next challenge to overcome, the next opportunity to harvest. Looking backwards too… Read the Report to Owners
