YOUR ATTENTION REQUIRED: Enhanced Security coming to CU*Spy Reports!

YOUR ATTENTION REQUIRED: Enhanced Security coming to CU*Spy Reports!

What Are We Doing? On 3/13/2018 CU*Answers will be implementing enhanced network security for the CU*Spy reports server.  The enhanced security adds public IP address whitelisting to strengthen existing single sign on authentication from CU*BASE and to help prevent unauthorized access. What Does This Mean? After 3/13/2018, a combination of the single sign on from… Read more »

Nov 27, 2017

ProDOC Upgrade coming on 6/20

ProDOC Upgrade coming on 6/20

On the morning of 6/20/17, ProDOC 7.3.5.19 will be released to CU*Spy Images clients utilizing eDOCSignature for eSigning.  This update addresses the previously discovered problem of eSign documents failing to complete. When your staff launches ProDOC, they will be prompted to upgrade.  Clicking ‘Yes’ will start the upgrade, then restart ProDOC when it’s complete.  If… Read more »

Jun 19, 2017

Save Time for Members, Close Loans Faster with eSignatures!

Save Time for Members, Close Loans Faster with eSignatures!

With eSignatures from CU*Answers Imaging Solutions, your members can enjoy the convenience of signing documents anywhere through their smartphones and mobile devices.  Signed documents will be archived in the CU*Spy vault, just like when you capture signatures in your branches. This service is available for free to all CU*Spy online vault users, with just a… Read more »

May 12, 2017

Save Time for Members, Close Loans Faster with eSignatures!

Save Time for Members, Close Loans Faster with eSignatures!

With eSignatures from CU*Answers Imaging Solutions, your members can enjoy the convenience of signing documents anywhere through their smartphones and mobile devices.  Signed documents will be archived in the CU*Spy vault, just like when you capture signatures in your branches. This service is available for free to all CU*Spy online vault users, with just a… Read more »

Apr 27, 2017

Credit Card eStatement Drop-Down Menu

ATTENTION CREDIT UNIONS USING CU*SPY FOR eSTATEMENTS: As a reminder regarding the eStatement enhancement implemented with the 16.05 release (coming June 6/7 for self-processing credit unions), members viewing multiple credit card statements in It’s Me 247 Online Banking no longer need to view them all within one document by scrolling down to each subsequent statement. With… Read more »

Jun 6, 2016

Reminder to Update Your Signature Pads by March 22

ATTENTION ONLINE CREDIT UNIONS: This message applies to all online credit unions using CU*Spy for receipts, photo IDs, loan documents, and membership forms. What if 5 minutes today could keep you from losing 13,000 document images tomorrow? Don’t Forget to Update Your Signature Pads by March 22 Recently we discovered a CU*BASE workstation where, because… Read more »

Mar 16, 2015