On the morning of 6/20/17, ProDOC 7.3.5.19 will be released to CU*Spy Images clients utilizing eDOCSignature for eSigning. This update addresses the previously discovered problem of eSign documents failing to complete. When your staff launches ProDOC, they will be prompted to upgrade. Clicking ‘Yes’ will start the upgrade, then restart ProDOC when it’s complete. If… Read more »
With eSignatures from CU*Answers Imaging Solutions, your members can enjoy the convenience of signing documents anywhere through their smartphones and mobile devices. Signed documents will be archived in the CU*Spy vault, just like when you capture signatures in your branches. This service is available for free to all CU*Spy online vault users, with just a… Read more »
With eSignatures from CU*Answers Imaging Solutions, your members can enjoy the convenience of signing documents anywhere through their smartphones and mobile devices. Signed documents will be archived in the CU*Spy vault, just like when you capture signatures in your branches. This service is available for free to all CU*Spy online vault users, with just a… Read more »
On Friday, March 31, the CU*Answers Imaging Solutions team will begin purging e-Loans data from your CU*Spy Vault. As you may know, information is available to view online for six years – this purge will include any loan information dated March 31, 2011 and older. Once purged, this data will be permanently deleted and cannot… Read more »
eSignatures adds a component to the signature capture feature already in ProDOC so that you can send documents, one at a time, to a member for electronic signature. Members can sign from a mobile phone, tablet or desktop computer, and the signed document will be archived in the CU*Spy vault. eSignatures are available to any… Read more »
ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS Adding and Viewing Notes in CU*Spy Reports Watch this video to find out how to add comments to CU*Spy reports for other staff to see! Play Video Check out our entire collection of video tutorials in the Show Me the Steps Video Library!
ATTENTION CREDIT UNIONS USING CU*SPY FOR eSTATEMENTS: As a reminder regarding the eStatement enhancement implemented with the 16.05 release (coming June 6/7 for self-processing credit unions), members viewing multiple credit card statements in It’s Me 247 Online Banking no longer need to view them all within one document by scrolling down to each subsequent statement. With… Read more »
ATTENTION ONLINE CREDIT UNIONS: This message applies to all online credit unions using CU*Spy for receipts, photo IDs, loan documents, and membership forms. What if 5 minutes today could keep you from losing 13,000 document images tomorrow? Don’t Forget to Update Your Signature Pads by March 22 Recently we discovered a CU*BASE workstation where, because… Read more »
Transition Plan: In response to the issues we experienced last month-end with our CU*Spy servers, which resulted in difficulty accessing statements and reports, we have installed brand new, high-end servers for CU*Spy. Previously, we had one server chain to handle access to CU*Spy applications. With this change, we will be running separate server chains; one… Read more »
ATTENTION ONLINE CREDIT UNIONS: This message applies to all online credit unions using CU*Spy for receipts, photo IDs, loan documents, and membership forms. What if 5 minutes today could keep you from losing 13,000 document images tomorrow? Don’t forget to update your signature pads by March 22! Recently we discovered a CU*BASE workstation where, because… Read more »
Another great Leadership Conference is in the books and you have access to all the materials. Whether you attended or missed it, we’ve got you covered with presentations, photos, videos, collateral, and much more! Take a look!
Visit the newly launched Internet Retailer Support Center online store to find out where you can shop, see what other credit unions are doing, customize your options, load your cart, and even pay instantly via a credit card! Take a look!
