Don’t Forget! These changes will be implemented on 3/13. Please be sure to test your connection (details below). If you are unable to confirm that we already have your IP address via the provided link, please visit What’s My IP or check with your IT staff, then contact the CU*Answers Help Desk and provide us… Read more »
Don’t Forget! These changes will be implemented on 3/13. Please be sure to test your connection (details below). If you are unable to confirm that we already have your IP address via the provided link, please visit What’s My IP or check with your IT staff, then contact the CU*Answers Help Desk and provide us… Read more »
Don’t Forget! These changes will be implemented on 3/13. Please be sure to test your connection (details below). If you are unable to confirm that we already have your IP address via the provided link, please visit What’s My IP or check with your IT staff, then contact the CU*Answers Help Desk and provide us… Read more »
Don’t Forget! These changes will be implemented on 3/13. Please be sure to test your connection (details below). If you are unable to confirm that we already have your IP address via the provided link, please visit What’s My IP or check with your IT staff, then contact the CU*Answers Help Desk and provide us… Read more »
Don’t Forget! These changes will be implemented on 3/13. Please be sure to test your connection (details below). If you are unable to confirm that we already have your IP address via the provided link, please visit What’s My IP or check with your IT staff, then contact the CU*Answers Help Desk and provide us… Read more »
Don’t Forget! These changes will be implemented on 3/13. Please be sure to test your connection (details below). If you are unable to confirm that we already have your IP address via the provided link, please visit What’s My IP or check with your IT staff, then contact the CU*Answers Help Desk and provide us… Read more »
What Are We Doing? On 3/13/2018 CU*Answers will be implementing enhanced network security for the CU*Spy reports server. The enhanced security adds public IP address whitelisting to strengthen existing single sign on authentication from CU*BASE and to help prevent unauthorized access. What Does This Mean? After 3/13/2018, a combination of the single sign on from… Read more »
***This post applies only to credit unions who received the associated email*** ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS As you may or may not be aware, our online retention schedule for reports in CU*Spy is set to a standard of 90 days. However, we recently discovered an issue where reports for your credit union were… Read more »
What Are We Doing? On 3/13/2018 CU*Answers will be implementing enhanced network security for the CU*Spy reports server. The enhanced security adds public IP address whitelisting to strengthen existing single sign on authentication from CU*BASE and to help prevent unauthorized access. What Does This Mean? After 3/13/2018, a combination of the single sign on from… Read more »
On the morning of 6/20/17, ProDOC 7.3.5.19 will be released to CU*Spy Images clients utilizing eDOCSignature for eSigning. This update addresses the previously discovered problem of eSign documents failing to complete. When your staff launches ProDOC, they will be prompted to upgrade. Clicking ‘Yes’ will start the upgrade, then restart ProDOC when it’s complete. If… Read more »
Has your credit union purchased ITMs or other Self-Service Kiosks? Are you utilizing tablets as part of your member experience? Maybe you… Tell Us!
Time Zone Processing is the ‘24’. This means that we are continuing to make major changes in our processing approach to help you keep up with the speed of business today.
7 Day Processing or the ‘7’. This means that we will start processing on your behalf seven days a week instead of six.
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We are moving into our 2nd calendar year with MACO, credit unions will need to decide to prepay for a new set number of licenses, or if you would like to true-up at the end of the calendar year.
