ProDOC Upgrade coming on 6/20

ProDOC Upgrade coming on 6/20

On the morning of 6/20/17, ProDOC 7.3.5.19 will be released to CU*Spy Images clients utilizing eDOCSignature for eSigning.  This update addresses the previously discovered problem of eSign documents failing to complete. When your staff launches ProDOC, they will be prompted to upgrade.  Clicking ‘Yes’ will start the upgrade, then restart ProDOC when it’s complete.  If… Read more »

Jun 19, 2017

Save Time for Members, Close Loans Faster with eSignatures!

Save Time for Members, Close Loans Faster with eSignatures!

With eSignatures from CU*Answers Imaging Solutions, your members can enjoy the convenience of signing documents anywhere through their smartphones and mobile devices.  Signed documents will be archived in the CU*Spy vault, just like when you capture signatures in your branches. This service is available for free to all CU*Spy online vault users, with just a… Read more »

May 12, 2017

Save Time for Members, Close Loans Faster with eSignatures!

Save Time for Members, Close Loans Faster with eSignatures!

With eSignatures from CU*Answers Imaging Solutions, your members can enjoy the convenience of signing documents anywhere through their smartphones and mobile devices.  Signed documents will be archived in the CU*Spy vault, just like when you capture signatures in your branches. This service is available for free to all CU*Spy online vault users, with just a… Read more »

Apr 27, 2017

Credit Card eStatement Drop-Down Menu

ATTENTION CREDIT UNIONS USING CU*SPY FOR eSTATEMENTS: As a reminder regarding the eStatement enhancement implemented with the 16.05 release (coming June 6/7 for self-processing credit unions), members viewing multiple credit card statements in It’s Me 247 Online Banking no longer need to view them all within one document by scrolling down to each subsequent statement. With… Read more »

Jun 6, 2016

Reminder to Update Your Signature Pads by March 22

ATTENTION ONLINE CREDIT UNIONS: This message applies to all online credit unions using CU*Spy for receipts, photo IDs, loan documents, and membership forms. What if 5 minutes today could keep you from losing 13,000 document images tomorrow? Don’t Forget to Update Your Signature Pads by March 22 Recently we discovered a CU*BASE workstation where, because… Read more »

Mar 16, 2015

Rolling Out Migration to New CU*Spy Hardware March 23 – 26

Transition Plan: In response to the issues we experienced last month-end with our CU*Spy servers, which resulted in difficulty accessing statements and reports, we have installed brand new, high-end servers for CU*Spy. Previously, we had one server chain to handle access to CU*Spy applications. With this change, we will be running separate server chains; one… Read more »

Mar 12, 2015

Update Signature Pads by March 22

ATTENTION ONLINE CREDIT UNIONS: This message applies to all online credit unions using CU*Spy for receipts, photo IDs, loan documents, and membership forms. What if 5 minutes today could keep you from losing 13,000 document images tomorrow? Don’t forget to update your signature pads by March 22! Recently we discovered a CU*BASE workstation where, because… Read more »

Mar 9, 2015