Network Services

Contact Network Services

Have questions? Contact the Network Services Team!
Contact Us

CU*Answers Network Services is a full-service network technology solutions provider.

CU*Answers Network Services provides services to the education, retail, legal, medical, real estate, hospitality, and financial services industries as well as court systems and regional municipalities. Our financial services portfolio includes servicing over 150 credit unions across the country.

Why CU*Answers Network Services?

  • Nationwide Network Reach: 24/7 real-time monitoring and management of thousands of devices and hundreds of networks across the U.S.
  • Compliance Expertise: policy development, implementation, and consulting for highly regulated industries
  • Proven high availability solutions for critical applications: hosted or on-premise
  • Custom, secure web application development by certified experts
  • Multiple state-of-the-art data centers

More than just a service provider, we’re an extension of your staff with the expertise to cut through the confusion and deliver the solutions you need at a price you can afford. Rest assured that if our team can deliver to the exacting standards required by highly regulated industries, CU*Answers Network Services can meet your needs too.

Need assistance from the Help Desk?
Make the process go more smoothly and quickly with the 5 W’s!


Need Help or Support?

Check out our Help Desk page

Start a support request

Career Opportunities

We’re always looking for tech-savvy people to join our team.

Check out our current job postings

December 5, 2018

Shellshock Vulnerability

ATTENTION CU*ANSWERS CLIENTS AND CU*ANSWERS NETWORK SERVICES CLIENTS Shellshock Vulnerability Announcement What Happened A serious vulnerability commonly known as “Shellshock” was announced yesterday. This security issue could affect Linux and some Linux-based systems. Shellshock can be exploited remotely over the Internet and allow an attacker to insert information into a system, crash services, or otherwise tamper… Read more »

Sep 26, 2014

From the Help Desk

ATTENTION CU*ANSWERS NETWORK SERVICES COMPLETE CARE CLIENTS: Find out what’s happening this month with CU*Answers Network Services! Data Fall Cleanup! Are you managing your data or is it managing you? We highly encourage users to be aware of what they are storing on servers and in email and to clean up old and stale data… Read more »

Sep 19, 2014

CUNA Urges Comments on Risk Based Capital Proposal

CUNA’s Small Credit Union Committee created a call to action for Credit Unions to respond to the NCUA’s proposed Risk based Capital regulation.  The letter urges all credit unions to respond to the NCUA call for comments before the comment period ends on May 28th. CUNA and the NWCUA also sent this letter to all credit unions […]

May 22, 2014

Thunder Bay Area CU Chooses CU*Answers Network Services

Thunder Bay Area Credit Union, based in Alpena, MI chose CU*Answers Network Services (CNS) as their managed technologies service provider, utilizing the Complete Care technology management services in 2013. Complete Care services are inclusive of managed gateway security, managed backup and business continuity, desktop security, patch management and event monitoring. The service also includes assistance […]

Dec 16, 2013

CU*Answers Network Services Launches Upgraded GUAPPLE

CU*Answers Network Services, a West Michigan-based technology solutions provider, today announced it has launched a new version of the GOLD Update Appliance (GUAPPLE) used to automatically update CU*Answers’ flagship software program, CU*BASE® GOLD. The new version features a web based delivery method and can automatically upgrade companion third party software. A revamped deployment process is […]

Dec 5, 2013

CU*Answers Network Services Announces Availability of SSAE 16 Report

CU*Answers Network Services, a West Michigan-based technology solutions provider, today announced the availability of its 2013 SSAE 16 SOC1 Type 2 report. This report is an independent third party review of controls used in the delivery of managed network services provided by CU*Answers Network Services. “This report forms the cornerstone of a credit union’s third […]

Dec 5, 2013

CU*Answers Upgrades Online Banking Platform

CU*Answers Network Services, a West Michigan-based technology solutions provider, today announced it has installed significantly upgraded servers to support CU*Answers’ flagship online banking product, It’s Me 247. The new servers expand processing capabilities and performance while enhancing high availability redundancy. The upgrades were performed over the last several months and included installation of upgraded hardware […]

Sep 4, 2013

CU*Answers Network Services Launches Next Generation Business Continuity Platform

CU*Answers Network Services, a West Michigan-based technology solutions provider, today announced it has launched a next generation data backup and recovery platform: DataBP Gen 2. This system provides online network data backups, industry-standard AES-256 data encryption, granular data recovery capabilities, nightly secure offsite backups to one of CU*Answers’ SSAE 16 certified data centers, and on-appliance […]

Apr 29, 2013