Asset Management, Monitoring and Reporting

You invested in your IT infrastructure and rely on its performance, security and reliability. CU*Answers Network Services’ services not only ensures you have a qualified team ready to service this critical asset but also the real time data to ensure it’s being done on time, when needed, using the most advanced network asset tracking and performance monitoring.

Security Assurancesecurity computer screen

Reduced Risk

  • Baseline security scanning to detect security holes.
  • Continuous monitoring for viruses, worms, spam ware, and other malware.
  • Automated verification of data backup completion and identification of any failed backups.

Preventative Maintenancemaintenance computer screen

  • Automated delivery of two preventative services.
  • Up-to-date security patches for your desktops and servers and identification of failed or missing patches.
  • Comprehensive server health reports for all servers.

Package Offer

These services are included at no extra charge for all server management agreements.

  • monitoring computer screenContinuous Monitoring 24/7
  • Asset Management
  • Security Assurance
  • Preventative Maintenance
  • Weekly and On-Demand Reports
  • Quarterly Business Reviews

Asset Management

asset management computer screenValuable Asset-based Control

  • Complete summary of hardware and software.
  • Comprehensive detail of all hardware and software asset inventories.
  • Up-to-date warranty status information.
  • Identification of unauthorized software.

Annual Business Review

Our network service program includes an Annual Business Review with your organization.

planning documents

Prior to each Annual Business Review, CU*Answers Network Services audits all alerts and reports generated over the preceding year and prepare a comprehensive analysis of our findings as well as demonstrate areas of cost savings, increased performance, any security vulnerabilities and over all health assessment of your network.

These meetings are designed to help ensure that we:

  • Are aligned with your IT business goals and address any changes as they occur.
  • Present all the reports we have captured over the past quarter – ensuring you understand its overall impact to your business.

Our ABR summary and reports include:

  • Executive Summary
  • Website Monitoring
  • Windows Server Health
  • Work Completed Summary
  • Site Performance
  • Patch Status Detail
  • Site Health
  • Server Health
  • MBSA and Patch Summary
  • Asset Inventory
  • Device Performance
  • Site Performance
  • Website Performance

We review and update you on all the work completed in the last quarter and discuss project(s) in progress. CU*Answers Network Services will help identify IT solutions that address existing and future IT requirements allowing you to ultimately make informed financial decisions.

  • By analyzing network device alerts, pre-failure indicators, performance benchmarks and security issues, preventative maintenance opportunities are identified.
  • Includes all systems, network devices, as well as website performance.
  • Weekly reports provided and reviewed by CU*Answers Network Services.
  • Free report analysis and audit assistance.
  • Centralized monitoring network housed in our state-of-the-art data centers.

example executive summary24/7 Monitoring, Alerting and Reporting

Our proactive monitoring and alerting identifies, tracks and reports on issues effecting the security, performance and reliability of your IT.

example central dashboard
Updated
June 19, 2018

This is not a drill…you MUST complete your Client Access and LegaSuite upgrades in the next week!

This is not a drill…you MUST complete your Client Access and LegaSuite upgrades in the next week!

You only have a short time left to complete the necessary upgrades to IBM iAccess and LegaSuite on all of your CU*BASE workstations  These updates are required and must be applied in order to run CU*BASE GOLD after the 11th.  If you want your teller line to open on time on November 12th, make sure… Read more »

Nov 2, 2018

If you don’t want November 12 to be a really bad day, take action NOW!

If you don’t want November 12 to be a really bad day, take action NOW!

The deadline to complete the necessary upgrades to IBM iAccess and LegaSuite is almost here!  These updates are required for all CU*Answers clients, in order to keep workstations up to date with currently-supported software.  The updates will need to be applied to all of your CU*BASE workstations. Don’t wait – make sure you complete these… Read more »

Nov 2, 2018

Forgetting Something? Complete These Upgrades Today!

Forgetting Something?  Complete These Upgrades Today!

Don’t forget to complete the necessary upgrades to both IBM iAccess and LegaSuite!  These new versions are required for all CU*Answers clients, in order to keep workstations up to date with currently-supported software.  It is important that you complete these updates as soon as possible – the November 11 deadline is almost here!  If this… Read more »

Nov 2, 2018

Don’t Snooze on the Client Access and LegaSuite Upgrades!

Don’t Snooze on the Client Access and LegaSuite Upgrades!

Don’t forget to complete the necessary upgrades to IBM iAccess and LegaSuite!  These updates are required for all CU*Answers clients, in order to keep workstations up to date with currently-supported software.  The updates will need to be applied to all of your CU*BASE workstations, and must be completed by November 11, 2018.  Don’t wait –… Read more »

Nov 2, 2018

Don’t Let the Deadline Pass By – Complete Your Upgrades Today!

Don’t Let the Deadline Pass By – Complete Your Upgrades Today!

Don’t forget to complete your upgrades to two critical software programs installed on all of your CU*BASE workstations: IBM iAccess (used for print sessions) and LegaSuite (the client software that runs CU*BASE GOLD).  These updates are required for all CU*Answers clients, in order to keep workstations up to date with currently-supported software.  Don’t wait –… Read more »

Nov 2, 2018

A Note From the Help Desk: GoAnywhere Maintenance

A Note From the Help Desk: GoAnywhere Maintenance

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS GoAnywhere Maintenance What Are We Doing? We will be upgrading our GoAnywhere server. Why Are We Doing It? We are performing improvements to our network in order to improve system reliability and functionality. When Are We Doing This? This upgrade is scheduled for Wednesday, October 10, at 12:01 AM… Read more »

Oct 2, 2018

Don’t Forget! Complete Your Client Access & LegaSuite Upgrades Today!

Don’t Forget!  Complete Your Client Access & LegaSuite Upgrades Today!

Has your credit union completed the necessary upgrades for IBM iAccess and LegaSuite?  These updates are required for all CU*Answers clients, in order to keep workstations up to date with currently-supported software.  The updates will need to be applied to all of your CU*BASE workstations, and must be completed by November 11, 2018.  Don’t wait… Read more »

Nov 2, 2018