Video Customization

It’s Me 247 Video Customization Service

Would you like one of the It’s Me 247 How-To Videos customized with your credit union branding? If so, you’ve come to the right place! Take a look at the “frequently asked questions” below to get an idea of what the It’s Me 247 Video Customization Service encompasses.

PLEASE NOTE: Deluxe video customization requires a live credit union online/mobile banking environment and test account with credentials. We are therefore unable to do Deluxe video customization before a credit union has converted to CU*BASE.

Need an It’s Me 247 How-To Video customized?

Please contact us with the link to the video you need customized, as well as which customization service (Basic or Deluxe) you’re interested in, and any applicable items needed (i.e. credit union logo, etc.). We will then reach out to you with any further items we may need.

Contact Us

What types of videos can be customized?

As part of this service, we will customize the following member-facing videos:

It’s Me 247 How-To Videos (online banking and online bill pay video tutorials)

 

Can I see a sample of a video that has been customized?

 

Sample of Video Customized with Basic Customization Package

View Sample

 

Sample of Video Customized with Deluxe Customization Package

View Sample

 

Sample of Newly Created Video

View Sample

 

How much does the service cost?

The document below explains all pricing for this service.

Pricing Details

 

What does our credit union need to provide CU*Answers?

  • Your credit union logo in an eps or Adobe Illustrator format
  • The MoveIT ID of the staff member to whom you’d like the final product delivered
  • Test account credentials (URL, username, and password) to your credit union online banking site (Deluxe service only)

What is the turnaround time for video customization?

While the turnaround time for video customization depends on many factors, including current orders from other clients and the number of videos in your specific order, it typically takes about 4 weeks for Basic Customization, 8 weeks for Deluxe Customization, and 10 weeks for New Video Creation.

How will the customized video(s) be delivered to our credit union?

We will transfer a .mp4 video file to you via the CU*Answers MoveIT file transfer software. Additional fees apply if you would like DVDs made.

What does the service include?

Basic Deluxe
Logo Customization Your credit union logo will be shown instead of the It’s Me 247 Online Banking logo. (This does not apply to the logo shown in the software itself. For customization of this logo, please see “Software Customization” section below.)

For example, for videos in the It’s Me 247 How-To Video Series, your credit union logo would replace the It’s Me 247 logo at the beginning and end of the video where it reads “It’s Me 247 How-To Video Series.”

Text Customization Your credit union name and contact information will be displayed at the end of the video.

For example, for videos in the It’s Me 247 How-To Video Series, your credit union name and contact information would be displayed where it reads “Learn More” at the end of the video.

Voice Customization 1. Your credit union name will replace the “It’s Me 247” when It’s Me 247 Online Banking is mentioned.

For example, for videos in the It’s Me 247 How-To Video Series, a mention of your credit union online banking site would replace the mention of the It’s Me 247 Online Banking site in the video introduction where the video title is shown and it talks about what the viewer will learn in the video.

2. Your credit union name and contact information will be added to the end of the video.

For example, for videos in the It’s Me 247 How-To Video Series, your credit union name and contact information would be added to the end where it reads “Learn More.”

Software Customization The software displayed in the video will be your own credit union software with your logo, colors, and products/services offered.

For example, for videos in the It’s Me 247 How-To Video Series, the online banking site used to make the video would be your own credit union online banking site with your credit union logo, colors, and products/services you have activated for your members in online banking.

   

Sign up for It's Me 247 Video Customization Today!


Order It's Me 247 Video Customization

Updated
September 17, 2021

Xtend Bookkeeping Service Alert

Xtend Bookkeeping Service Alert

Attention Xtend Bookkeeping Clients: As many of you are aware Grand Rapids, MI has been experiencing inclement weather and blizzard warnings starting Thursday, December 22 through Saturday, December 24. Out of an abundance of caution, we’ve made a slight adjustment to our daily processes as the weather has impacted our staffing. At a minimum, we… Read more »

Dec 23, 2022

Check Out the Release Resource Companion for the 22.10 and 22.12 CU*BASE Releases

Check Out the Release Resource Companion for the 22.10 and 22.12 CU*BASE Releases

The CU*BASE Release Resource Companion includes links to relevant resources and the latest updates to our core software, with brief summaries of each.  Follow the link below to review the Release Resource Companion for CU*BASE 22.10 and CU*BASE 22.12 – inside you will find key items related to the 22.10 and 22.12 Releases including: NEW… Read more »

Dec 22, 2022

Take a Look at the CU*Answers University Courses for January!

Take a Look at the CU*Answers University Courses for January!

Each month, CU*Answers University hosts FREE web conferences and in-person events that highlight the many products and services our CUSO offers.  Take a look at the courses we have coming up in January!   Wednesday, January 11 10:30 AM – 11:30 AM ET Managing Compliance Using CU*BASE Register for web conference   3:00 PM –… Read more »

Dec 22, 2022

Asterisk Intelligence Presents: Custom Queries and Training Opportunities

Asterisk Intelligence Presents: Custom Queries and Training Opportunities

Did you know?  The Asterisk Intelligence team can help build a query for custom reports or data mining insights for your credit union!  These query results will be provided as a database file in your QUERYxx CU*BASE library.  Training is also available upon request, so that you can run the query on your own in… Read more »

Dec 22, 2022

Get Registered for CU*Answers University Week!

Get Registered for CU*Answers University Week!

CU*Answers University Week is coming January 23 – 26!  Register for our most timely and relevant courses condensed into one week – each course is FREE to attend!   Monday, January 23 10:30 AM – 12:00 PM ET Member Services: Inquiry and Phone Operator Register for classroom session Register for web conference   3:00 PM… Read more »

Dec 21, 2022

Have You Heard About CU Info?

Have You Heard About CU Info? CU Info allows you to dynamically update your credit union’s information across CU*Publisher products like your Membership Opening sites (MAP/MOP), Mobile 6.0 and the upcoming Biz Mobile 1.0 and Micro Apps. What Info Can I Manage? In addition to managing the members of your CU*Publisher team, you can edit… Read more »

Jan 4, 2023

Learn More About Our Recent White Paper During a Webinar for BSA Exams Made Easy!

Learn More About Our Recent White Paper During a Webinar for BSA Exams Made Easy!

Successful BSA Audits are a critical component of your credit union’s operations but preparing for a BSA Exam /Audit can be overwhelming.  If you missed our earlier announcement, AuditLink has teamed up with Lillie and Company on our latest White Paper, “Preparing for Your BSA Exam/Audits Made Easy”.  This White Paper can help to ease… Read more »

Dec 20, 2022