Client News

Client News provides the information you need to stay current with what’s happening.

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Updated
November 21, 2016

Mark Your Calendars for the 2022 CU*Answers University Weeks!

Mark Your Calendars for the 2022 CU*Answers University Weeks!

CU*Answers will be hosting three more University Weeks during 2022!  Whether you’ve attended University Week in the past or are a new attendee, we invite you to join us for a series of our most timely and relevant courses where we will discuss topics relating to our core software, CU*BASE, alongside many of the other… Read more »

Jan 31, 2022

[The Pulse] 2022 Business Continuity Plan Now Available

[The Pulse] 2022 Business Continuity Plan Now Available

CU*Answers Business Continuity Plan: 2022 Release Now Available As your core data processor, we continue to invest in high availability and recovery strategies to ensure that the products and services you count on us for are there when you need them. Implementing those strategies and responding when uncertainty happens requires a well-designed and thoroughly tested… Read more »

Jan 31, 2022

Here comes the next Collections Roundtable!

Here comes the next Collections Roundtable!

Pull Up a Chair, the Roundtable is Waiting! Join us for the FREE Collections Roundtable, an open forum discussion on collections laws, internal procedures, and CU*BASE processes.  Join us for the first session of the 2022 Collections Roundtable Series – for whichever session you’d like, or both! We are once again hosting an in-person version… Read more »

Jan 31, 2022

January 28 is Data Privacy Day – View Resources Available from CU*Answers

January 28 is Data Privacy Day – View Resources Available from CU*Answers

January 28th is observed as Data Privacy Day for all industries, including credit unions, to raise awareness and promote privacy and data protection best practices.  Much attention has been gained by the frequency and scope of recent data breaches and by privacy concerns on social media platforms. This attention to data privacy is paving the… Read more »

Jan 28, 2022

Do You Have a New Teller or Member Service Representative?

Do You Have a New Teller or Member Service Representative?

Join the Client Services and Education Team as we explore a day in the life of a Teller/Member Service Representative.  This course is geared toward new team members or current staff that would like a refresher in CU*BASE GOLD.  We will concentrate on the tools that help users answer various member inquiries relating to accounts… Read more »

Jan 27, 2022

Network Maintenance Scheduled for Sunday, February 6th

Network Maintenance Scheduled for Sunday, February 6th

As previously announced, CU*Answers will be performing our next CU*BASE high-availability (HA) rollover on Sunday, February 6th.   That same morning, teams will be rolling over online and mobile banking systems to servers at our secondary data center. These rollovers are in preparation for a maintenance project at our production data center that will include… Read more »

Jan 27, 2022