This project will add a feature to the new Express Teller platform to allow CUs to define posting limits for individual tellers. This will control the amount of each type of activity (withdrawals, deposits, checks/money orders, etc.) that a teller can post during a single transaction via the new Express Teller posting tool.
- A new activation flag will be added to Express Teller Workflow Controls so that a CU can choose whether or not to activate transaction limits.
- Limits are entered via CU*BASE Employee Security and can be entered only for employee IDs that are authorized for teller posting in the employee profile.
- Limits need to be entered only for tellers who need them; if no limits are entered, tellers can post any amounts, just like now.
- If an employee ID is deleted or archived, limits will be deleted (there is no archive for limits on previous employees). Likewise, if an ID is changed so that it is no longer allowed to do teller posting, any limits under that ID will be deleted.
- Limits can be set by audit key type, which means CUs can set a different limit for all of these individual types of transactions currently supported by Express Teller:
- Cash in
- Cash out
- Check/money order fees
- Corporate checks
- Delinquent fine payments
- Deposits/payments (including transfers)
- Escrow transfers
- In-house checks
- Money orders
- Outside checks
- Withdrawals/disbursements (including transfers)
- These are per-transaction limits, not daily accumulated limits. Whenever a teller uses one of the “post” buttons within Express Teller, the system will simply count up all of the amounts being posted, by audit key type, and if the amount for any particular audit key goes over the limit, a message will appear stopping the entire transaction from being posted. That warning message will have two options:
- Backup (to make a correction, such as if there was simply a fat-finger error), OR
- Override (to allow a head teller/supervisor to authorize the transaction). Once an override ID and password has been entered, the transaction will post as usual.
- The authority to override teller limits will be based on the existing “Teller override” flag in employee Special Security. There will be no special tracking for transactions that are overridden in this way, so CUs using limits should give this authority only to trusted supervisors.
Status as of June 15, 2020: Design specifications are nearly complete; currently awaiting feedback from clients and technical developers. NOTE: This is intended as a phase 2 enhancement to the Express Teller feature, and development work on this project will likely begin early in 2021. Express Teller is currently being targeted for the 21.05 release.
Your chef for this recipe: Dawn Moore