These days a single teller system cannot be all things to all people, so CU*Answers, working in tandem with credit leaders throughout our network, is designing multiple teller tools and transactions that will take us into the future. There are 3 tracks:
T1 Standard Teller
This is our existing soup-to-nuts Teller Line Posting tool used by thousands of credit union tellers across the network today. We plan to continue supporting this tool going forward, and credit unions can continue to use this exclusively, or as a companion to the new Xpress Teller tool, according to their ongoing teller line strategies.
T2 Xpress Teller
This project introduces a new, separate teller processing platform to CU*BASE, designed to streamline and simplify the teller experience, offering an alternative that was built with today’s changing credit union lobbies in mind.
See the separate Xpress Teller recipe
T3 Teller Automation
This project creates an interface between CU*BASE and a tablet or other type of teller automation hardware such as hybrid ATMs, Interactive Teller Machines (ITMs), and kiosk-type equipment.
See the separate Teller Automation recipe