T3 Teller Automation

The third of the “Teller 3P” (three teller platforms) projects is to create an interface between CU*BASE and a tablet or other type of teller automation hardware such as hybrid ATMs, Interactive Teller Machines (ITMs), and kiosk-type equipment.  Lots of questions have come in lately, so we are actively working on possible integrations.

Here is the status of the projects that we are working on with vendors and champion credit unions:

Hyosung

Beta testing is in process with RVA Financial Credit Union, who went live with their members on February 14, 2022. RVA’s CEO, Rick Preble, had this to say: 

“Yesterday was good. Traffic was consistent and not too busy. Members loved the new machines overall.  Members were very impressed with the abilities and the fact that they will have 24/7 access once the drive through is updated.” 

Peninsula Credit Union is also pressing ahead with their implementation of the integration as our second beta. Steady progress there, too! We are targeting a fall 2022 release.

The Hyosung solution allows members to perform a basic transaction set, beyond that typical of an ATM, directly against CU*BASE and not via the ATM rails. This solution can include a video teller component.

Many credit unions have expressed interest in this solution and are following along in our ITM Collaborators email group. Email Imaging@cuanswers.com if you want to be added to that group to collaborate with your peers and participate in the chatter.

NCR

Good news on this front! We’ve been going back and forth with NCR and the latest update is that they will submit our project for approval, and if approved, we’ll be on our way. (Fingers crossed!)  The goal of this project would be to eliminate some of the dual entry by employing an “against the core” transaction set, as we’ve done with Hyosung. This will allow more members to self-serve across a broader set of transactions, but will also let tellers post from NCR through the integration to CU*BASE.

NCR fans, the ITM Collaborators group is for you, too! Many NCR users in that group. Again, email Imaging@cuanswers.com if you want to be added to that group

Diebold Nixdorf

Integration with Diebold Nixdorf to create a kiosk-type integration has been restarted. We are pressing ahead with Cumberland County Credit Union as our champion. The goal is to create a kiosk-type solution with an expanded transaction set over ATM capabilities, and will interact directly with the core to accomplish this. This project is in the agreements phase but moving slower than the previous two. We’ll determine a timeline once this starts in earnest. Stay tuned!

Custom Solution

Honor CU recently stepped up as a champion to investigate an integration with a GRG machine through an Irish company called Antuar.  It was determined by the project champion not to be a good fit, so the project has been dropped.

 

Join the ITM Collaborators email group!

Chefs for this recipe: John Beauchamp and Kyle Karnes

Updated
February 17, 2022

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