New Look for “It’s Me 247” Online Banking Coming Summer 2021

Coming during summer 2021:  A completely new look-and-feel and user experience for It’s Me 247 desktop and mobile web banking, combining both into a single design that works on every device – phone, tablet, or desktop!  This mobile-first design, combined with our new modular infrastructure, will give your credit union new control over how online banking features are presented to your members.

Answers to frequently-asked questions about the new look coming for It’s Me 247

View an excerpt from the 2021 Leadership Conference presentation

Tips for telling your members about the changes

Videos you can show to your members

When will My Credit Union be Receiving the New “It’s Me 247” Online Banking?

The deployment schedule for the new It’s Me 247 online banking is available below.  This schedule includes dates for the staff-only test drive periods, as well as the dates that the new online banking will go live to each credit union’s member base.

View the Deployment Schedule

Log of Communications Sent

July 22: Member Messaging: a Communication Feature Debuting with the New Online Banking

July 15: With the New Online Banking, Members can Organize their Favorite Features!

July 8: With the New Online Banking, Members can Organize their Favorite Accounts!

July 1: Uploading a Profile Picture in the New Online Banking!

June 24: We’re Sunsetting these Features in Preparation for the New Online Banking, Arriving this Summer!

June 18: Now Available: 2 New Online Banking Overview Videos

June 17: Direct Login Widget Changes for the New Online Banking

June 10: Understanding the Layout of the New Online Banking

May 28: Key Resources: Getting Ready for the New Online Banking

May 20: Sunsetting Support for Internet Explorer 11

May 13: Join Us for an Early Look at the New Online Banking!

March 3: Come Take a Look at the Spring Enhancement Preview!

Beta Credit Unions: Things to Keep in Mind for the Beta Period

Beta-testing with CU staff begins on May 12, 2021!

  • If your employees complete a process or a task and it responds slowly, be sure to report the entire process.
  • Errors/issues that should be reported:
    • If a service that your credit union provides to members no longer displays a button or link.
    • Any spelling or naming errors for services that your credit union provides.
    • If totals are not calculating correctly or if a transaction does not process correctly.
    • If a workflow does not make sense/is unclear.  This will help us to identify areas that may need additional documentation.
  • Please note that the help topics for the new It’s Me 247 will not be updated until early June.
  • Remember: as the beta version is not available to members, your website login widget will still access the current version of It’s Me 247.  The only way to access the beta version is through the link we will provide you via email.

If you have any questions or encounter any difficulties during the beta period, please reach out to: Kristian.daniel@cuanswers.com

Other Resources

See some pictures of the new mobile first look and feel from the November 2020 CEO Strategies webinar

Download the demo app to try the new Mobile First design yourself!

Watch the episode from the 2020 Leadership Conference

Updated
July 22, 2021

4 Responses to “New Look for “It’s Me 247” Online Banking Coming Summer 2021”

  1. Thomas Domingue

    As part of your mobile first development I think it would be great for credit unions to be able to customize their member experience by having control over the modules available, where they are located within the app, etc. Similar to how “widgets” can be moved around on a smart phones home screen…

    Reply
    • Dawn Moore

      That’s exactly what the design does – the master navigation is highly configurable!

      Reply
  2. christie dompierre

    Will members have the option to turn on MFA for themselves? How about setting up an authorized user/joint owner/co-borrower etc with their own credentials for ItsMe?

    Reply

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