This recipe will outline new features and enhancements we are working on for the Membership Application Process (MAP) and Membership Opening Process (MOP) online tools.
eSigning for MOP Membership Forms (coming soon!)
You asked for it, and soon we’ll be adding eSign capabilities to the online membership opening process. Currently you can include forms you’ve created via the Request Center, but those forms do not auto-fill nor do they allow e-signatures, and they are not archived to your vault like other CU*BASE forms. With this enhancement you’ll be able to request forms that can pull data entered by the applicant during the MAP/MOP process and place that data onto the form then collect an e-signature from the applicant as part of the normal MAP/MOP flow. The finished form will be archived to your credit union’s vault.
Even better…MOP will use the new eSigning experience being introduced by eDOC and CU*Answers Imaging Solutions this spring. This new experience greatly simplifies the process, taking advantage of familiar techniques for pan and zoom to make documents easier to review, even when signing on a phone, and reducing the number of steps needed to sign and download documents electronically.
NOTE: This will require you to work with eDOC to program a new form, even if you use a similar form today in CU*BASE, because this form needs to interact direct with the MAP/MOP programs.
Status: Release is tentatively targeted for May/June 2020. Watch for more information with the 20.07 release announcements.
Support for Joint Applicants via MOP
With this project we’ll be enhancing MOP to allow joint applicants to be submitted and processed through MOP, allowing for the new membership to be opened once verification of joint applicant information has been completed. Currently joint applicants are only allowed through MAP submissions so that accounts must be worked by the credit union in CU*BASE.
Status: Projects #47484 and #51914 are in development. No target date has been determined.
Reducing Fraudulent Apps via MOP
As everyone knows, an online application is a tempting target for identity thieves and other bad actors, which is why credit unions perform risk assessments and set policies for how they’ll manage the risk associated with their online retailing sites, including MAP/MOP. In addition to encouraging CUs to review their own procedures and risk assessments related to their MOP sites, our teams are also launching some research and considering some potential development projects:
- Looking into creating a new set of reasonableness tests, designed to block new memberships based on data that signals you don’t want an applicant to be automatically approved or based on an out-of-the-ordinary rise in activity on the site to slow the roll of the automated process.
UPDATE AS OF 5/1/2020: The team met on April 30th and we are currently running down the following specific reasonableness tests to add to MOP sites. We are hoping to have prototypes of these solutions in place before the end of the 2020 calendar year.
- Traffic Monitoring – A new option that will allow us to define what constitutes “unusual” activity and automatically shut down a MOP site if volumes suddenly spike beyond a reasonable level. Your CU would be notified and it would be up to you to decide when the site would be brought back online.
- Data Filters Based on Applicant Data – A new configurable option that will allow a CU to define which countries, states, and/or ZIP codes they wish to allow, and which they wish to block. You’ll be able to define the message that is given to an applicant that fails one of your filters, such a someone applying from a state outside of your selected area. Another filter we’re working on is to monitor when more than one application comes in to the credit union’s site from the same SSN. You’ll be able to choose what to do with an app that fails your filters, either block it entirely or send it to your MAP queue to be reviewed by a CU employee. All of these filters would be run even before we send the applicant for Precise ID verification, saving you from spending money on apps you don’t want to take any further! NOTE: Filters based on IP address are not being considered at this time. These are notoriously unreliable and relatively easy to spoof.
- Reviewing live-person testing tactics from Google.
- Reviewing tech that could validate uploaded ID documents, as well as live-person testing solutions from vendors like Mitek and ID-Pal.
- Reviewing making the MOP on/off switch available to CUs, so if you detect a spike in seemingly fraudulent activity you can flip the switch yourself without having to call us.
- Considering a configuration that could temporarily block certain online/mobile features for a period of time after a new membership is opened, while you get to know and develop a track record with your new member.
UPDATE AS OF 5/1/2020: While these other tactics are still under investigation, we are concentrating our efforts now on filters that can be added directly to to MOP site, independent of any third-party solutions, and provided to your credit union at no cost.
In the long run we foresee that MAP/MOP will add several new elective services to this process, optional add-ons you can activate or not according to your risk tolerance and budget. The goal is to let CUs append our software with additional technical solutions as well as things like validation services from AuditLink, so you can continue to evolve your online approaches with an eye towards both convenience and security.
What else? If you have other ideas, let us know!