E-Alert and Mobile Notifications Projects in the Works

This receipt outlines the next phase of development planned for eAlerts, including new uses for the notifications engine via our mobile app that is currently used by card activity alerts.

  1. Add a push notification option to all existing and future new eAlerts
    This will allow members four choices whenever they set up an eAlert subscription: email message, message to the It’s Me 247 Secure Message Center, text message, and now an alert to their mobile device via our mobile app.
    Status: Project #55320 has been submitted and is awaiting availability of programming resources.
  2. Add an eAlert subscriptions feature to BizLink 247 (formerly known as It’s My Biz 247)
    We will replicate all of the existing alerts available to members in It’s Me 247, but make a change to PIB-MLO controls to allow the business member to control which employees can create/edit eAlert subscriptions, and which employees will receive eAlert notifications via email, in addition to the email address on the primary membership.
    Status: Project #55329 has been submitted and is awaiting availability of programming resources.
  3. Add a new ACH eAlert option for when a pending ACH deposit hits the warehouse
    A nice companion to the ACH Instant Deposit features that lets members post ACH credits as soon as they hit the warehouse, for a fee set by the CU.  (TIP: Also see the related Kitchen page for more details about a new fee option CUs can use to encourage members to use the self-service option over calling the CU for early ACH post.)
    Status: Project #55344 has been submitted and is awaiting availability of programming resources.
    NEW! One of the great new features coming this summer with the new look for It’s Me 247 online banking is a new member message that will appear immediately after a member logs in to online banking, if there is a pending ACH deposit eligible for early posting.  See a sample of the message.
  4. Change the eAlert verbiage to include part of the account base
    For members who have multiple members, this should make it easier to see to which membership the alert applies.
    Status: Project #55320 has been submitted and is awaiting availability of programming resources.
  5. Change timing for BOD/EOD eAlerts
    For daily balance and other similar alerts that are generated as part of nightly processing, we will store up the alert notifications and send them all as soon as possible after 7am CU local time, instead of in the middle of the night when EOD/BOD is actually run.
    Status: Project #55024 has been submitted and is awaiting availability of programming resources.
  6. Create a list of generic push notifications that a CU can activate to go to all members
    The idea here is to come up with some low-hanging fruit of items we could easily push out via the mobile app notifications engine, to all members who have opted in for notifications. Things like eStatement notifications, Red Flag address change warnings, Reg. D transfer status, and Contact Me replies from a CU employee are being considered.
    Status: Still in the early design phase.

 

Chef for these recipes: Dawn Moore

Updated
April 22, 2021

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