CU*Answers University Location

The CU*Answers University training site is located at 6000 28th Street SE in Grand Rapids, MI.

Registration Procedure

Pre-Scheduled Training

CU*Answers offers a variety of pre-scheduled classroom and webinar courses whose dates and times are listed in the training schedules beginning on page 31. Registration procedures for this type of training are detailed below.

Classroom Sessions

Visit CU*Answers University to select your Classroom Session courses to register for classroom sessions listed in this catalog. Please note that registration closes two days before the course start date. After registering, you will receive a confirmation email. View details about classroom training on page 9.

Webinars

Visit CU*Answers University to register for webinars  to register for webinars listed in this catalog. Please note that registration closes two days before the course start date. After registering, you will receive a confirmation email. View details about webinar offerings on page 10.

Training Events

Training events each have registration procedures specific to the event. For registration procedures, please see event descriptions beginning on page 17.

Training Scheduled Throughout the Year

In addition to offering pre-scheduled training, CU*Answers also offers training scheduled throughout the year. To register, please watch for an email invitation, which will be sent to all those on the CU*Answers Client News email distribution list. Contact the CU*Answers Writing Team at clientnews@cuanswers.com to be added to this list.

Training Offered By Request

In addition to offering scheduled training, CU*Answers also offers training by request. To
request this type of training, contact the CU*Answers Client Services & Education team at
education@cuanswers.com. Please include the desired training date, the number of staff who
will be attending, and the desired format (virtual or in-person). They will try their best to
accommodate your preferences while honoring existing training commitments.

Following is a list of training options available by request:
• Courses (look for “by request” in the course syllabus)
• Customized Board Education (page 10)
• Workshops (page 9)
• Customized On-Site Training (page 9)
• Incident Response and Awareness Training (page 9)

Course Times

Most classroom courses are scheduled on weekdays between 9 AM and 4 PM ET. (Note: All courses and training events listed in this catalog and on the registration site are in Eastern Time.) Webinars are generally scheduled after 11 AM ET to accommodate clients in Mountain and Central Time Zones.

Cost

All CU*Answers training is free of charge, including webinars. The only exception is customized training, which incurs a nominal fee due to the customization work involved. To request a quote for our customized training offerings, CU*BASE Custom Certified Trainer Program and CU*BASE CTE, contact the CU*Answers Client Services & Education team at education@cuanswers.com.

Cancellations/Substitutions

If you must cancel, please do so at least two business days in advance of your scheduled course date. Please remember that as an alternative to cancelling, anyone from your credit union may attend in your place. To cancel your course registration, contact the CU*Answers Client Services & Education team at education@cuanswers.com