Registration Information

Registration Information

CU*Answers University Location

The CU*Answers University training site is located at 6000 28th Street SE in Grand Rapids, MI.

Registration Procedure

Pre-Scheduled Training

CU*Answers offers a variety of pre-scheduled classroom and webinar courses whose dates and times are listed in the training schedules beginning on page 31. Registration procedures for this type of training are detailed below.

Classroom Sessions

Visit CU*Answers University to select your Classroom Session courses to register for classroom sessions listed in this catalog. Please note that registration closes two days before the course start date. After registering, you will receive a confirmation email. View details about classroom training on page 9.

Webinars

Visit CU*Answers University to register for webinars  to register for webinars listed in this catalog. Please note that registration closes two days before the course start date. After registering, you will receive a confirmation email. View details about webinar offerings on page 10.

Training Events

Training events each have registration procedures specific to the event. For registration procedures, please see event descriptions beginning on page 17.

Training Scheduled Throughout the Year

In addition to offering pre-scheduled training, CU*Answers also offers training scheduled throughout the year. To register, please watch for an email invitation, which will be sent to all those on the CU*Answers Client News email distribution list. Contact the CU*Answers Writing Team at clientnews@cuanswers.com to be added to this list.

 

Training Offered By Request

In addition to offering scheduled training, CU*Answers also offers training by request. To
request this type of training, contact the CU*Answers Client Services & Education team at
education@cuanswers.com. Please include the desired training date, the number of staff who
will be attending, and the desired format (virtual or in-person). They will try their best to
accommodate your preferences while honoring existing training commitments.

Following is a list of training options available by request:
• Courses (look for “by request” in the course syllabus)
• Customized Board Education (page 10)
• Workshops (page 9)
• Customized On-Site Training (page 9)
• Incident Response and Awareness Training (page 9)

 

Course Times

Most classroom courses are scheduled on weekdays between 9 AM and 4 PM ET. (Note: All courses and training events listed in this catalog and on the registration site are in Eastern Time.) Webinars are generally scheduled after 11 AM ET to accommodate clients in Mountain and Central Time Zones.

Cost

All CU*Answers training is free of charge, including webinars. The only exception is customized training, which incurs a nominal fee due to the customization work involved. To request a quote for our customized training offerings, CU*BASE Custom Certified Trainer Program and CU*BASE CTE, contact the CU*Answers Client Services & Education team at education@cuanswers.com.

Cancellations/Substitutions

If you must cancel, please do so at least two business days in advance of your scheduled course date. Please remember that as an alternative to cancelling, anyone from your credit union may attend in your place. To cancel your course registration, contact the CU*Answers Client Services & Education team at education@cuanswers.com

Updated
December 19, 2018

Join Us for a FREE Education Express Webinar!

Join Us for a FREE Education Express Webinar!

Monday, April 9 2:30 PM – 3:00 PM ET This Month’s Focus CU*BASE User IDs Join Stephanie Raven of the Client Services and Education Team, as she takes a look at CU*BASE User IDs.  During this webinar, Stephanie will discuss the following: Tool number to reset Password requirements Security officer role for resetting passwords Don’t… Read more »

Mar 22, 2018

Get Registered for CU*Answers University Week!

Get Registered for CU*Answers University Week!

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS: Coming next week, February 5-9 Don’t forget to register for our most timely and relevant courses condensed into one week!  Each of these courses is a web conference, and attendance is FREE! Courses will include presentations from: Human Resources/ORD SettleMINT EFT Internet Retailer Support Center (IRSC) Client Services and Education… Read more »

Feb 1, 2018

Join Us for a FREE Education Express Webinar!

Join Us for a FREE Education Express Webinar!

Tuesday, January 9 2:30 PM – 3:00 PM ET This Month’s Focus Member Statements Join Stephanie Raven and Tim Droese of the Client Services and Education Team, for an Education Express session on making a splash with Member Statements!  During this month’s session, Stephanie and Tim will discuss the following: Timing and Scheduling Selecting Onserts… Read more »

Dec 21, 2017

Take a Look at the CU*Answers University Courses for January!

Take a Look at the CU*Answers University Courses for January!

Each month, CU*Answers University hosts FREE web conferences and in-person events that highlight the many products and services our CUSO offers.  Take a look at the courses we have coming up in January! Thursday, January 4 11:00 AM – 12:00 PM ET, web conference CU*BASE Employee Security   Monday, January 8 3:00 PM – 4:00… Read more »

Dec 20, 2017

Join Us for a FREE Education Express Webinar!

Join Us for a FREE Education Express Webinar!

Wednesday, December 13 3:00 PM – 3:30 PM ET This Month’s Focus CU*BASE Security Procedures Join Charlie Dean of the Client Services and Education Team, for an Education Express session on CU*BASE Security Procedures, specifically regarding what to do when an employee leaves your credit union.  Charlie will discuss the following topics: Deleting a User… Read more »

Nov 30, 2017

Take a Look at the CU*Answers University Courses for November!

Take a Look at the CU*Answers University Courses for November!

Each month, CU*Answers University hosts FREE web conferences and in-person events that highlight the many products and services our CUSO offers.  Take a look at the courses we have coming up in November! Friday, November 3 11:00 AM – 12:00 PM ET, web conference Managing Delivery Channels   Monday, November 6 2:30 PM – 4:00… Read more »

Oct 18, 2017

Join Us for a FREE Education Express Webinar!

Join Us for a FREE Education Express Webinar!

Tuesday, October 17 2:00 PM – 2:30 PM ET This Month’s Focus Imaging Solutions Join Kyle Karnes for an Education Express session on the importance of indexing documents, how to find documents that are not indexed in iDoc Vault, and Credit Union document due-diligence. Don’t miss this FREE webinar! Get Registered

Oct 10, 2017