Registration Information

Registration Information

CU*Answers University Location

The CU*Answers University training site is located at 6000 28th Street SE in Grand Rapids, MI.

Registration Procedure

Pre-Scheduled Training

CU*Answers offers a variety of pre-scheduled classroom and webinar courses whose dates and times are listed in the training schedules beginning on page 31. Registration procedures for this type of training are detailed below.

Classroom Sessions

Visit CU*Answers University to select your Classroom Session courses to register for classroom sessions listed in this catalog. Please note that registration closes two days before the course start date. After registering, you will receive a confirmation email. View details about classroom training on page 9.

Webinars

Visit CU*Answers University to register for webinars  to register for webinars listed in this catalog. Please note that registration closes two days before the course start date. After registering, you will receive a confirmation email. View details about webinar offerings on page 10.

Training Events

Training events each have registration procedures specific to the event. For registration procedures, please see event descriptions beginning on page 17.

Training Scheduled Throughout the Year

In addition to offering pre-scheduled training, CU*Answers also offers training scheduled throughout the year. To register, please watch for an email invitation, which will be sent to all those on the CU*Answers Client News email distribution list. Contact the CU*Answers Writing Team at clientnews@cuanswers.com to be added to this list.

 

Training Offered By Request

In addition to offering scheduled training, CU*Answers also offers training by request. To
request this type of training, contact the CU*Answers Client Services & Education team at
education@cuanswers.com. Please include the desired training date, the number of staff who
will be attending, and the desired format (virtual or in-person). They will try their best to
accommodate your preferences while honoring existing training commitments.

Following is a list of training options available by request:
• Courses (look for “by request” in the course syllabus)
• Customized Board Education (page 10)
• Workshops (page 9)
• Customized On-Site Training (page 9)
• Incident Response and Awareness Training (page 9)

 

Course Times

Most classroom courses are scheduled on weekdays between 9 AM and 4 PM ET. (Note: All courses and training events listed in this catalog and on the registration site are in Eastern Time.) Webinars are generally scheduled after 11 AM ET to accommodate clients in Mountain and Central Time Zones.

Cost

All CU*Answers training is free of charge, including webinars. The only exception is customized training, which incurs a nominal fee due to the customization work involved. To request a quote for our customized training offerings, CU*BASE Custom Certified Trainer Program and CU*BASE CTE, contact the CU*Answers Client Services & Education team at education@cuanswers.com.

Cancellations/Substitutions

If you must cancel, please do so at least two business days in advance of your scheduled course date. Please remember that as an alternative to cancelling, anyone from your credit union may attend in your place. To cancel your course registration, contact the CU*Answers Client Services & Education team at education@cuanswers.com

Updated
December 19, 2018

Life Asset launches e-statements in an effort to “Go Green”

On May 1st, 2019 CU*Answers Client Services and Education department assisted Life Asset, an organization working to alleviate poverty in Washington, DC through the provision of microloans and financial education, with the implementation of e-statements. The e-statement feature was originally not offered to Life Asset’s clients, but the Client Services and Education Team assisted in […]

May 28, 2019

Join Us for a FREE Education Express Webinar!

Join Us for a FREE Education Express Webinar!

Tuesday, May 28 10:30 – 11:00 AM ET This Month’s Focus Frost VisualGAP and CUNA Protection Advisor Integration Join Charlie Dean of Lender*VP as he explains how you can take advantage of a new offering which allows you to link directly to your vendor site from CU*BASE to quote coverage options.  Using unique Miscellaneous Coverage… Read more »

May 16, 2019

Join Us for a FREE Education Express Webinar!

Join Us for a FREE Education Express Webinar!

Monday, April 22 3:30 PM – 4:00 PM ET This Month’s Focus CU*Answers Mobile App Options Join Kristian Daniel, Account Executive with the Internet  Retailer Support Center, as he discusses new features available within the CU*Answers Mobile App.  Topics that will be discussed include: RDC, MACO, and Manage Cards available from within the mobile app… Read more »

Mar 27, 2019

Take a Look at the CU*Answers University Courses for April!

Take a Look at the CU*Answers University Courses for April!

Each month, CU*Answers University hosts FREE web conferences and in-person events that highlight the many products and services our CUSO offers.  Take a look at the courses we have coming up in April!   Tuesday, April 2 9:00 AM – 10:00 AM ET Internal Controls Best Practices Register for web conference Register for classroom session… Read more »

Mar 21, 2019

Take a Look at the CU*Answers University Courses Coming in February

Take a Look at the CU*Answers University Courses Coming in February

Each month, CU*Answers University hosts FREE web conferences and in-person events that highlight the many products and services our CUSO offers.  Take a look at the courses we have coming up in February!   Monday, February 4 3:00 PM – 3:30 PM ET Business Continuity Planning Register for web conference   Tuesday, February 5 9:00… Read more »

Jan 25, 2019

Join Us for a FREE Education Express Webinar!

Join Us for a FREE Education Express Webinar!

Wednesday, February 6 11:00 AM – 11:30 AM ET This Month’s Focus Fannie Mae 3.2 Upload Process Join Charlie Dean of the Lender*VP Team as he discusses the Fannie Mae 3.2 Upload Process.  Topics will include: Creating the delivery channel Uploading the application data Working on the loan in CU*BASE Don’t miss this FREE webinar!… Read more »

Jan 21, 2019

Take Advantage of the Many Solutions Available from the Client Services and Education Team!

Take Advantage of the Many Solutions Available from the Client Services and Education Team!

The CU*Answers Client Services and Education Team can offer specialized support to your credit union in a number of areas. Looking to train your staff on CU*BASE tools, credit union-specific practices and compliance standards?  Take a look at our Online Campus packages! Want to learn about the various products and services available at CU*Answers?  Sign… Read more »

Jan 14, 2019