SE.2017.1W Webinar - 24 x 7 Focus Group

As part of our ongoing initiatives around Internet Retailing (such as the IRSC), we are conducting a study project with credit union leaders to discuss how credit union would change their processing rules and how CU*Answers would respond if CUs decided that today’s members see the world as 24 by 7 based on mobile and online channel growth.  Should we do AFT (auto-transfers) 7 days a week?  Should we process delinquency 7 days a week?  Should we have 7 cycles of reports a week?   

How do members see banking or financial services now and into the future?  What investments should be made and how should CUs think about the “business day” rules as they apply to their internet retailing?  Only a CU can say.  And CU*Answers does not want to make big investments until there is more of a demand for 7 day processes. 

 Today CU regulates 7 day special services by having special service day fees.  Should we leave it this way?  Or would it be cheaper and a better investment for CU success to open the doors wide open because all or most credit unions will move this way?  This debate is one CU Leaders should have…or CU*Answers will most likely shelve it.  Join the conversation!