CU*BASE is our state-of-the-art member data processing system combining the best of member information databases, marketing tools, high quality presentation tools, powerful processing capability and flexible configuration… all with a graphical interface that significantly shortens the staff learning curve.
CU*Answers is a CUSO and a Cooperative, and we’ve been living the cooperative spirit for years. Credit unions are cooperatives. CU*Answers is a cooperative. This is a driving business model for our industry. Cooperatives are built by their members; members who fund and direct their credit unions through elections of leaders, allowing individual interests to align with… Read more »
The Internet Retailer Support Center (IRSC) is a CU*Answers online store for credit union virtual channel project managers. It brings together several digital strategy products into one cohesive location and a single point of contact—no more searching across CU*Answers’ websites!
CU*Answers with its Relationship with Virtual StrongBox is Putting Every Credit Union in the Document Transfer Business Through our relationship with Virtual StrongBox, CU*Answers is providing all credit unions in the network with free cloud storage. Credit unions also have the ability to move to the next level with Virtual StrongBox with branding, profit sharing,… Read more »
Welcome back to Xpress Teller 101! Xpress Teller is a new, separate teller processing platform to CU*BASE, designed to streamline and simplify the teller experience. Xpress Teller will be available in the CU*BASE 21.05 release. As Xpress Teller is an alternative to the standard teller system, it uses its own workflow controls within Tool #1775… Read more »
Twice each year, CU*Answers tests our ability to redirect CU*BASE core-processing from our production data center to our high-availability (HA) data center. The next HA rollover has been scheduled for Sunday, April 18th. As a reminder: instead of the typical one-week rollover, this rollover will occur over a three week period. The rollover will begin… Read more »
The first part of the Imaging Solutions 21.03 Release is now available for all online CU*Spy Imaging credit unions. This was implemented as a two-part release, as it required specific foundations to be put into place before we roll out the second portion. We will be rolling out a new ProDOC for all credit unions… Read more »
ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS 5300 Call Report: 1st Quarter Update Before you start working on your 1st quarter Call Report in CU*BASE, be sure to check out the changes we’ve made since last quarter. Don’t forget – you can start working on your Q121 Call Report any time after April 1, but be… Read more »
Each month, CU*Answers University hosts FREE web conferences and in-person events that highlight the many products and services our CUSO offers. Take a look at the courses we have coming up in April! Tuesday, April 6 9:30 AM – 10:30 AM ET Internal Controls Best Practices Register for web conference Wednesday, April 7… Read more »
Welcome to Xpress Teller 101! Xpress Teller is a new, separate teller processing platform to CU*BASE, designed to streamline and simplify the teller experience, offering an alternative that was built with today’s changing credit union lobbies in mind. Xpress Teller will be available in the CU*BASE 21.05 release. There are some high-level strategic decisions your… Read more »
Among the 11 credit unions that applied to be part of the beta test for CU*BASE GOLD 21.05 coming in May, the following 4 credit unions were selected: First Trust Credit Union Kellogg Community Credit Union Members Source Credit Union Service 1 Federal Credit Union Thank you to everyone who expressed interest in joining this… Read more »
Attention Imaging Solutions Release Management Subscribers! Do you know if your connection to your imaging server is encrypted? If it is not, then any data sent between workstations and your server is not protected with encryption. Imaging Solutions recommends that your credit union’s connection be encrypted to protect your data. Not sure if your connection… Read more »
The Automated Reports and Queries feature makes it fast and easy to run monthly reports, but remember: it’s not a “set it and forget it” kind of thing. Reports do run automatically but it’s still important to check the “All Reports” tab in CU*Spy to make sure they were produced as configured (and that someone… Read more »