TCD/TCR Survey

As you may be aware, at the end of 2017, CU*Answers announced that sales of the Lutzwolf TCD/TCR Middleware would be discontinued. The middleware is no longer compatible with new versions of firmware that Glory is shipping with new machines. Additionally, CU*Answers will be ending all support for the existing Lutzwolf middleware solution by 4/30/2019.

In the meantime, credit unions with the existing middleware solution should review their deployments and develop a plan to migrate off of Lutzwolf before April of 2019. Presently, the best option for credit unions wishing to migrate off the Lutzwolf product is to contact DynaCash, which is currently our only supported solution. View the announcement for the discontinuation for Lutzwolf TCD/TCR middleware in our recent news.

With this in mind, CU*Answers is continuing to evaluate other options for a fully integrated solution. One important part of that process is to understand which investments you have already made. Are you using TCDs or TCRs? Are you evaluating other options? How are you looking to have CU*Answers assist? Tell us more by completing the survey below.

  • Please provide the total number of machines currently in use; enter 0 if none:
  • Please provide the total number of workstations where interfaces are in use:
July 13, 2018

e-Loan data will soon be purged – do you have a backup solution?

e-Loan data will soon be purged – do you have a backup solution?

**This message applies to credit unions using Imaging Solutions e-Loan Vault who were notified via email** This August, the CU*Answers Imaging Solutions team will begin purging e-Loans data from your CU*Spy Vault. As you may know, information is available to view online for six years – this purge will include any loan information dated June 2010… Read more »

Jul 14, 2016

Congratulations to the MyCorporateVault winner!

Congratulations to the MyCorporateVault winner!

Congratulations to the winner of the MyCorporateVault CollabRebate certificate: Thornapple Credit Union Hastings, MI The winner was drawn by the Imaging Solutions team at the 2016 Leadership Conference; thank you to all who participated. If you’re interested in archiving your corporate documents electronically, easily, and securely, contact Imaging Solutions to learn how you can get started… Read more »

Jun 29, 2016

Introducing MyCorporateVault: Secure Protection for Critical Corporate Data

Introducing MyCorporateVault: Secure Protection for Critical Corporate Data

Busting file folders. Stacks of binders. Overflowing file cabinets. Thumbing through piles to find that one specific document. Introducing MyCorporateVault, from Imaging Solutions. This solution keeps confidential corporate documents separate from member data, and protects sensitive data from physical loss, damage, and unauthorized disclosure or modification. So ditch the piles, because what you need is… Read more »

Jun 15, 2016

CU*Answers to Offer Corporate Image Vaults to Credit Unions

CU*Answers has teamed up with eDOC Innovations to provide credit unions an inexpensive option to archive their corporate documents. Documents like board minutes, HR files, insurance policies, contracts and committee minutes will be able to be stored in a secure location apart from the credit union’s member data. Including a small computer, scanner, and specialized […]

Jun 7, 2016

Reminder: It’s time to update your drivers!

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS USING PRODOC ONLINE OR INHOUSE: Are your signature pads up to date and protected? Reminder As a general rule, we know it’s important to keep drivers up to date on all software to maintain functionality and ensure the latest security patches are applied, and your signature pads are no exception…. Read more »

Feb 29, 2016

The Importance of Due Diligence: An Imaging Solutions Case Study

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS: Have you been monitoring your Imaging Vault? Whether you have an online or in-house imaging solution, performing your due diligence to receive updates and ensure that the flow of documents moves from source to storage never ceases to be important. Read the case study from Imaging Solutions manager, John… Read more »

Sep 28, 2015

Remember This? Locating Shared Branch Receipts!

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS: There are so many cool features in CU*BASE. We’d like to remind you of one! Shared Branching Receipt Lookup Accessible in the Image Vault by credit unions using CU*Answers Imaging Solutions for document storage. What can this do for me? Using these search methods can help you quickly and… Read more »

Sep 9, 2015