Virtual StrongBox FAQs

Frequently Asked Questions


Standard Package Details

How much space does each member receive?

Each member will receive 10 MB of space at no cost to your credit union. This is enough to hold one standard loan form and ten receipts. To add more items, the member will need to delete items or purchase additional space.

Can the member access documents directly from online banking?

With the Standard package your member accesses Virtual StrongBox directly from It’s Me 247. From there they can view uploaded documents, upload additional files, and create folders.

Can my credit union share documents with members? Can members return documents to the credit unions or share documents with other providers?

All of this is possible via the secure link feature of Virtual StrongBox. Read more details in the Virtual StrongBox case studies document.

What is the pricing for the Standard package?

All features listed above are free to your credit union. Contact Virtual StrongBox to activate the feature. CU*Answers does not charge for this feature; however, it will need to be activated. (See inside pages for details.)

Can we print receipts and loan forms from ProDOC directly to a member’s Virtual StrongBox?

This feature is coming later this summer. Watch for upcoming announcements.

Premium Package Details

Does my credit union receive all of the features in the Standard package?

Instead of receiving only 10 MB of space per member, with the Premium package your credit union can purchase a block of space (for example 5 GB) and determine your member allocations. Your credit union receives all of the other features included in the Standard package.

Can my credit union earn a commission when my member purchases additional space?

Yes, profit sharing is included in the Premium package. Members’ purchases for additional space is a revenue source for your credit union.

Can I brand the Virtual StrongBox pages with my credit union logo and colors?

The ability to brand the Virtual StrongBox pages is included in the Premium package.

Can my credit union reward certain members with additional space?

The Premium package includes a reward program similar to a Tiered Services program. Fees or special pricing for space are not tied to the CU*BASE Tiered Services rewards program, however.

September 4, 2018

CU*Answers congratulates Mark Fierro on appointment as CEO of CUSO partner eDOC Innovations

Cooperative CUSO CU*Answers offers its congratulations to Mark Fierro, recently appointed as the new CEO of eDOC Innovations, a software development company specializing in mobile enterprise digital transaction management (mDTM®) solutions. Fierro served as eDOC’s interim CEO since November 2018, and previously as Executive Vice President/Chief Operations Officer. John Beauchamp, CU*Answers Vice President of Professional […]

Apr 11, 2019

The 19.03 Imaging Solutions Release is Coming Soon!

The 19.03 Imaging Solutions Release is Coming Soon!

Online and Enhanced Online Vault Clients: mark your calendars for March 18, when you will receive the 19.03 Imaging Solutions Release. Release Managed Clients: we will be reaching out in the coming days to schedule your upgrade. Read the Imaging Solutions Release Summary   If you have any questions, please email us at

Mar 14, 2019

CU*Answers Imaging Solutions 19.03 release improves credit union’s internet retailer capability

The CU*Answers Imaging Solutions team announced it will release its 19.03 version on March 18, 2019. This release is packed with features to assist credit unions become internet retailers with their members. Most notably, the Imaging Solutions team has partnered with eDOC Innovations to make eDOCSignature™, eDOC’s remote signature capture product, more useful by including […]

Mar 6, 2019

Take Advantage of Our Enhanced Online Imaging Solutions!

Take Advantage of Our Enhanced Online Imaging Solutions!

Ready to up your internet retailing game?  Want to carry out business with your remote members, regardless of where their busy lives might take them?  Looking to do more than our basic online imaging solution provides for?  Check out the greater flexibility provided by our Enhanced Online Imaging Solutions, as well as other solutions including:… Read more »

Feb 7, 2019

Action Required: Archival Options Update for Your Credit Union

Action Required: Archival Options Update for Your Credit Union

ATTENTION ONLINE CREDIT UNION CEOS Attention Online Credit Unions that use CU*Spy: there are Archival Option Updates that are required of your credit union. CU*Answers Imaging Solutions will being archiving AP Invoices, Member Forms, and Photo IDs.  We will also be purging AP Invoices that are older than 18 months. Please review and complete the… Read more »

Jan 28, 2019

Still using Lutzwolf? Your TCD/TCRs will stop working on May 5!

Still using Lutzwolf?  Your TCD/TCRs will stop working on May 5!

As a reminder, at the end of 2017 CU*Answers announced that sales of the Lutzwolf TCD/TCR Middleware would be discontinued, and that CU*Answers would additionally be ending all support for the existing Lutzwolf middleware solution by April 30, 2019.  When the 19.05 Release is implemented in May, any machine that is still using Lutzwolf middleware… Read more »

Jan 14, 2019