Frequently Asked Questions
Standard Package Details
How much space does each member receive?
Each member will receive 10 MB of space at no cost to your credit union. This is enough to hold one standard loan form and ten receipts. To add more items, the member will need to delete items or purchase additional space.
Can the member access documents directly from online banking?
With the Standard package your member accesses Virtual StrongBox directly from It’s Me 247. From there they can view uploaded documents, upload additional files, and create folders.
Can my credit union share documents with members? Can members return documents to the credit unions or share documents with other providers?
All of this is possible via the secure link feature of Virtual StrongBox. Read more details in the Virtual StrongBox case studies document.
What is the pricing for the Standard package?
All features listed above are free to your credit union. Contact Virtual StrongBox to activate the feature. CU*Answers does not charge for this feature; however, it will need to be activated. (See inside pages for details.)
Can we print receipts and loan forms from ProDOC directly to a member’s Virtual StrongBox?
This feature is coming later this summer. Watch for upcoming announcements.
Premium Package Details
Does my credit union receive all of the features in the Standard package?
Instead of receiving only 10 MB of space per member, with the Premium package your credit union can purchase a block of space (for example 5 GB) and determine your member allocations. Your credit union receives all of the other features included in the Standard package.
Can my credit union earn a commission when my member purchases additional space?
Yes, profit sharing is included in the Premium package. Members’ purchases for additional space is a revenue source for your credit union.
Can I brand the Virtual StrongBox pages with my credit union logo and colors?
The ability to brand the Virtual StrongBox pages is included in the Premium package.
Can my credit union reward certain members with additional space?
The Premium package includes a reward program similar to a Tiered Services program. Fees or special pricing for space are not tied to the CU*BASE Tiered Services rewards program, however.