Virtual StrongBox FAQs

Frequently Asked Questions

 

Standard Package Details

How much space does each member receive?

Each member will receive 10 MB of space at no cost to your credit union. This is enough to hold one standard loan form and ten receipts. To add more items, the member will need to delete items or purchase additional space.

Can the member access documents directly from online banking?

With the Standard package your member accesses Virtual StrongBox directly from It’s Me 247. From there they can view uploaded documents, upload additional files, and create folders.

Can my credit union share documents with members? Can members return documents to the credit unions or share documents with other providers?

All of this is possible via the secure link feature of Virtual StrongBox. Read more details in the Virtual StrongBox case studies document.

What is the pricing for the Standard package?

All features listed above are free to your credit union. Contact Virtual StrongBox to activate the feature. CU*Answers does not charge for this feature; however, it will need to be activated. (See inside pages for details.)

Can we print receipts and loan forms from ProDOC directly to a member’s Virtual StrongBox?

This feature is coming later this summer. Watch for upcoming announcements.

Premium Package Details

Does my credit union receive all of the features in the Standard package?

Instead of receiving only 10 MB of space per member, with the Premium package your credit union can purchase a block of space (for example 5 GB) and determine your member allocations. Your credit union receives all of the other features included in the Standard package.

Can my credit union earn a commission when my member purchases additional space?

Yes, profit sharing is included in the Premium package. Members’ purchases for additional space is a revenue source for your credit union.

Can I brand the Virtual StrongBox pages with my credit union logo and colors?

The ability to brand the Virtual StrongBox pages is included in the Premium package.

Can my credit union reward certain members with additional space?

The Premium package includes a reward program similar to a Tiered Services program. Fees or special pricing for space are not tied to the CU*BASE Tiered Services rewards program, however.

Updated
September 4, 2018

Take Advantage of Our Enhanced Online Imaging Solutions!

Take Advantage of Our Enhanced Online Imaging Solutions!

Ready to up your internet retailing game?  Want to carry out business with your remote members, regardless of where their busy lives might take them?  Looking to do more than our basic online imaging solution provides for?  Check out the greater flexibility provided by our Enhanced Online Imaging Solutions, as well as other solutions including:… Read more »

Feb 7, 2019

Action Required: Archival Options Update for Your Credit Union

Action Required: Archival Options Update for Your Credit Union

ATTENTION ONLINE CREDIT UNION CEOS Attention Online Credit Unions that use CU*Spy: there are Archival Option Updates that are required of your credit union. CU*Answers Imaging Solutions will being archiving AP Invoices, Member Forms, and Photo IDs.  We will also be purging AP Invoices that are older than 18 months. Please review and complete the… Read more »

Jan 28, 2019

Still using Lutzwolf? Your TCD/TCRs will stop working on May 5!

Still using Lutzwolf?  Your TCD/TCRs will stop working on May 5!

As a reminder, at the end of 2017 CU*Answers announced that sales of the Lutzwolf TCD/TCR Middleware would be discontinued, and that CU*Answers would additionally be ending all support for the existing Lutzwolf middleware solution by April 30, 2019.  When the 19.05 Release is implemented in May, any machine that is still using Lutzwolf middleware… Read more »

Jan 14, 2019

TCD/TCR Middleware Support Ending April 2019 – Do You Have a Plan?

TCD/TCR Middleware Support Ending April 2019 – Do You Have a Plan?

As a reminder, at the end of 2017 CU*Answers announced that sales of the Lutzwolf TCD/TCR Middleware would be discontinued, and that CU*Answers would additionally be ending all support for the existing Lutzwolf middleware solution by April 30, 2019.  As of 4/30/19, any machine that is using Lutzwolf middleware for integration to CU*BASE will be… Read more »

Oct 19, 2018

CU*Answers Imaging Solutions announces $2,000 in prizes to Alabama Law Enforcement Credit Union and Frankenmuth Credit Union as winners in “eSignature explosion” contests

CU*Answers Imaging Solutions in partnership with eDOC Innovations announced today Alabama Law Enforcement Credit Union (Birmingham, AL) and Frankenmuth Credit Union (Frankenmuth, MI) as the winners in their “eSignature Explosion” contests. The contests ran for one year from October 1, 2017 until September 30, 2018 with $,2000 up for grabs and measured the number of […]

Oct 19, 2018

CU*Answers Imaging Solutions announces $2,000 in prizes to Alabama Law Enforcement Credit Union and Frankenmuth Credit Union as winners in “eSignature explosion” contests

CU*Answers Imaging Solutions in partnership with eDOC Innovations announced today Alabama Law Enforcement Credit Union (Birmingham, AL) and Frankenmuth Credit Union (Frankenmuth, MI) as the winners in their “eSignature Explosion” contests. The contests ran for one year from October 1, 2017 until September 30, 2018 with $,2000 up for grabs and measured the number of […]

Oct 19, 2018

CU*Answers Imaging Solutions announces 1st Street Credit Union as $1,000 prize winner in “My Virtual StrongBox Dash for Cash” contest

CU*Answers Imaging Solutions in partnership with Virtual StrongBox, Inc. announced 1st Street Credit Union (Sarasota, FL) as the winner in their “My Virtual StrongBox Dash for Cash!” contest. The contest ran for one year from October 1, 2017 until September 30, 2018, with a prize of $1000, and measured participating credit unions’ percent increase in […]

Oct 12, 2018

Congratulations to the Winners of the 2018 Imaging Solutions Contests!

Congratulations to the Winners of the 2018 Imaging Solutions Contests!

The 2018 Imaging Solutions Contests, which ran from October 2017 through September 2018, have now come to a close, and CU*Answers is pleased to announce our winners!     Race to be the 1st place eCloser – $10,000 prize for the winners of our Online Imaging Solutions Contest and our In House Imaging Solutions Contest:… Read more »

Oct 10, 2018