Virtual StrongBox FAQs

Frequently Asked Questions

 

Standard Package Details

How much space does each member receive?

Each member will receive 10 MB of space at no cost to your credit union. This is enough to hold one standard loan form and ten receipts. To add more items, the member will need to delete items or purchase additional space.

Can the member access documents directly from online banking?

With the Standard package your member accesses Virtual StrongBox directly from It’s Me 247. From there they can view uploaded documents, upload additional files, and create folders.

Can my credit union share documents with members? Can members return documents to the credit unions or share documents with other providers?

All of this is possible via the secure link feature of Virtual StrongBox. Read more details in the Virtual StrongBox case studies document.

What is the pricing for the Standard package?

All features listed above are free to your credit union. Contact Virtual StrongBox to activate the feature. CU*Answers does not charge for this feature; however, it will need to be activated. (See inside pages for details.)

Can we print receipts and loan forms from ProDOC directly to a member’s Virtual StrongBox?

This feature is coming later this summer. Watch for upcoming announcements.

Premium Package Details

Does my credit union receive all of the features in the Standard package?

Instead of receiving only 10 MB of space per member, with the Premium package your credit union can purchase a block of space (for example 5 GB) and determine your member allocations. Your credit union receives all of the other features included in the Standard package.

Can my credit union earn a commission when my member purchases additional space?

Yes, profit sharing is included in the Premium package. Members’ purchases for additional space is a revenue source for your credit union.

Can I brand the Virtual StrongBox pages with my credit union logo and colors?

The ability to brand the Virtual StrongBox pages is included in the Premium package.

Can my credit union reward certain members with additional space?

The Premium package includes a reward program similar to a Tiered Services program. Fees or special pricing for space are not tied to the CU*BASE Tiered Services rewards program, however.

Updated
September 4, 2018

Action Required – DynaCash Clients: Contact Your Reseller Before May 23rd!

Action Required – DynaCash Clients: Contact Your Reseller Before May 23rd!

If you are using DynaCash with a cash handling machine, this announcement is for you! Before the 21.05 CU*BASE release arrives, you need to contact your DynaCash reseller (typically, this is your equipment vendor) and have them perform a DynaCash update.  You will need to contact your reseller before Sunday, May 23rd. If you do… Read more »

Apr 30, 2021

Imaging Solutions Release Management Subscribers: Are You Using an Encrypted Connection?

Imaging Solutions Release Management Subscribers: Are You Using an Encrypted Connection?

Attention Imaging Solutions Release Management Subscribers! Do you know if your connection to your imaging server is encrypted?  If it is not, then any data sent between workstations and your server is not protected with encryption.  Imaging Solutions recommends that your credit union’s connection be encrypted to protect your data. Not sure if your connection… Read more »

Mar 9, 2021

Give Your Members the Option to Sign Forms Wherever They Are!

Give Your Members the Option to Sign Forms Wherever They Are!

Are you getting business done with your members remotely and safely via online banking Virtual Closing Rooms and eDOCSignature?  You could be!  With the convenience of eDOCSignature, members can sign their documents anywhere their mobile devices take them. When you send members a document to eSign, they receive an email with instructions on how they… Read more »

Jan 18, 2021

The 20.12 Imaging Solutions Release is Coming Soon!

The 20.12 Imaging Solutions Release is Coming Soon!

ATTENTION ONLINE CREDIT UNIONS USING CU*SPY IMAGES Mark your calendars: we will be deploying the 20.12 Imaging Solutions Release to all online CU*Spy Imaging Credit Unions on Tuesday, December 29th. Highlights of the 20.12 Imaging Solutions Release include: 2020 Tax Statement Support Receipt Analysis are now in PDF Credit Card Format Change for Payment Coupon… Read more »

Dec 28, 2020

Tax Statements in Online Banking – Providing Convenience for Your Members!

Tax Statements in Online Banking – Providing Convenience for Your Members!

Let your members self-serve by accessing their tax forms from It’s Me 247 via desktop or their mobile phones, right alongside their account statements!  This means that your members will no longer need to contact you for lost or misplaced forms.  If they do, you can point them to online banking and give them a… Read more »

Dec 11, 2020

Video Now Available: Virtual StrongBox for Secure Document Exchange

Video Now Available: Virtual StrongBox for Secure Document Exchange

Virtual StrongBox and CU*Answers have received questions from your credit union peers on how to use the standard version of VSB digital vault to collect documents from members during these challenging time.  Check out a video recording of our recent session for a discussion on the powerful document collection, protection and exchange platforms integrated inside… Read more »

Dec 9, 2020

Make Your eStatements Stand Out with Accent Colors!

Make Your eStatements Stand Out with Accent Colors!

Looking for consistency in your marketing to members?  Wish your eStatements and eStatements logo utilized your chosen color scheme?  Imaging Solutions can help!  This new product will help build brand consistency for your credit union, while also giving members comfort and peace of mind with a direct visual reminder that these are official statements from… Read more »

Nov 18, 2020