Virtual StrongBox FAQs

Frequently Asked Questions

 

Standard Package Details

How much space does each member receive?

Each member will receive 10 MB of space at no cost to your credit union. This is enough to hold one standard loan form and ten receipts. To add more items, the member will need to delete items or purchase additional space.

Can the member access documents directly from online banking?

With the Standard package your member accesses Virtual StrongBox directly from It’s Me 247. From there they can view uploaded documents, upload additional files, and create folders.

Can my credit union share documents with members? Can members return documents to the credit unions or share documents with other providers?

All of this is possible via the secure link feature of Virtual StrongBox. Read more details in the Virtual StrongBox case studies document.

What is the pricing for the Standard package?

All features listed above are free to your credit union. Contact Virtual StrongBox to activate the feature. CU*Answers does not charge for this feature; however, it will need to be activated. (See inside pages for details.)

Can we print receipts and loan forms from ProDOC directly to a member’s Virtual StrongBox?

This feature is coming later this summer. Watch for upcoming announcements.

Premium Package Details

Does my credit union receive all of the features in the Standard package?

Instead of receiving only 10 MB of space per member, with the Premium package your credit union can purchase a block of space (for example 5 GB) and determine your member allocations. Your credit union receives all of the other features included in the Standard package.

Can my credit union earn a commission when my member purchases additional space?

Yes, profit sharing is included in the Premium package. Members’ purchases for additional space is a revenue source for your credit union.

Can I brand the Virtual StrongBox pages with my credit union logo and colors?

The ability to brand the Virtual StrongBox pages is included in the Premium package.

Can my credit union reward certain members with additional space?

The Premium package includes a reward program similar to a Tiered Services program. Fees or special pricing for space are not tied to the CU*BASE Tiered Services rewards program, however.

Updated
September 4, 2018

Tax Statements in Online Banking – Providing Convenience for Your Members!

Tax Statements in Online Banking – Providing Convenience for Your Members!

Let your members self-serve by accessing their tax forms from It’s Me 247 via desktop or their mobile phones, right alongside their account statements!  This means that your members will no longer need to contact you for lost or misplaced forms.  If they do, you can point them to online banking and give them a… Read more »

Dec 21, 2021

Don’t Be Left Out – Give Your Members the Benefits of Vertical Receipts!

Don’t Be Left Out – Give Your Members the Benefits of Vertical Receipts!

Don’t be left out – give your members the benefits of Vertical Receipts!  Make the switch from the traditional horizontal layout and your members will be able to see all of their transactions (almost 600 items!) on a single receipt! Sign Up Today The new, easier-to-read vertical format will be used for any receipt from… Read more »

Nov 4, 2021

The 21.10 Imaging Solutions Release Arrives on 10/11/21

The 21.10 Imaging Solutions Release Arrives on 10/11/21

The Imaging Solutions 21.10 Release will be available for all online CU*Spy Imaging Credit Unions on Monday, October 11th, 2021. ProDOC will prompt your staff to upgrade that day, please select “Yes”. Highlights of the 21.10 Imaging Solutions Release include: iDocVAULT Update Multiple Indexes eDOCSignature Upgrades for Enhanced Online Vault Clients Create Form Templates Create… Read more »

Oct 6, 2021

Changes to Default Browser Settings for eDOCSignature Coming 8/16/21

Changes to Default Browser Settings for eDOCSignature Coming 8/16/21

This message applies to all online credit unions using CU*Spy Images for receipts, photo IDs, loan documents, and membership forms. On Monday, August 16th, we will be making a configuration change in ProDOC that launches eDOCSignature using your workstation’s default web browser.  In the past, this has been defaulted to Internet Explorer.  This change supports… Read more »

Aug 12, 2021

Announcing the Winners of the Imaging Solutions eStatement Accent Colors Giveaway!

Announcing the Winners of the Imaging Solutions eStatement Accent Colors Giveaway!

At this year’s Leadership Conference, CU*Answers Imaging Solutions hosted a drawing for two lucky credit unions to win color eStatements.  We are pleased to announce the winners of this drawing! Lisa Rowley of TruChoice Credit Union Amber Velthouse of GR Consumers Credit Union If your credit union is looking for additional opportunities in marketing to… Read more »

Jun 22, 2021

Have You Signed Up Yet? Send eSign Notifications to Members through Text Message!

Have You Signed Up Yet?  Send eSign Notifications to Members through Text Message!

Have you signed up for eSignature Text Messages?  Using this feature, your credit union staff can send a member a text message to start the electronic document signing process.  This feature will apply when sending documents out for eSign from ProDOC as well as from the eDOCSignature website. Is your credit union interested in utilizing… Read more »

Jun 22, 2021

Action Required – DynaCash Clients: Contact Your Reseller Before May 23rd!

Action Required – DynaCash Clients: Contact Your Reseller Before May 23rd!

If you are using DynaCash with a cash handling machine, this announcement is for you! Before the 21.05 CU*BASE release arrives, you need to contact your DynaCash reseller (typically, this is your equipment vendor) and have them perform a DynaCash update.  You will need to contact your reseller before Sunday, May 23rd. If you do… Read more »

Apr 30, 2021