CU*BASE Servicer Edition

cubase-seDon’t let your CUSO fall behind the curve

Was your CUSO built to service member accounts behind the scenes? Does your CUSO manage an account specialty (mortgages, investments, participation loans, credit card accounts) on a data processing platform other than the core software used by your credit union clients?

Would you like to offer new products and services? What about adding online and mobile banking technologies to your account servicing? Do you need marketing and collaborative sales technologies to help your clients market to their members? Do you need to reach more credit unions directly?

CU*BASE SE is your connection to a network of potential partners, new client markets, and CUSO resources that will help you get the job done.

You’ve built a great business, but is it limited by your technology to a narrow band of services?

If you answered yes to any of these questions, you might be the perfect candidate for CU*BASE® SE.

CU*BASE SE will give your CUSO a broad foundation for serving credit union member needs. CU*BASE SE offers member account processing with the power of a core processing system—for everything your customers will need to take advantage of your products and services.

CU*BASE SE is a robust suite of products that lets you be creative, leverage your relationships, and simplify your technology decisions. Having a strong centralized solution like CU*BASE SE will inspire your teams to “flip the switch” to activate new services and build new solutions, without the delays and expensive extra investments that are the death of so many new initiatives.

meeting

Even better, CU*BASE SE is a CUSO product, brought to the market by a network of CUSO partners, who together have built networks, products, and services that engage more than 200 credit unions nationwide.

We’re building CU*BASE every day, for our use and for yours

Parallel Development Track

Whether it be adding new mortgage servicing capabilities, or adding new touch points for internet members, or diving into investment product offerings, or adding new member relationship pricing schemas – our teams are adding new features that your CUSO could build into the offerings you extend to your credit unions and their members. Imagine browsing new releases several times a year for opportunities that your CUSO might be missing today. Just like your credit union’s CIOs and business leaders, you will receive software updates that drive you into new businesses and set the stage for new revenues and member experiences that will change your future. At the core of CU*BASE SE is the CU*BASE core processing platform. CU*BASE GOLD is used by credit unions across the country to serve over 2 million member accounts every day. And every day, week after week, year after year, our designers, programming teams, and network professionals work to expand the capabilities of our technology, across every area of credit union operations.

womanatworkstation

It’s all about the partnerships

CU*BASE SE is about partnership from day one. When you partner with our CUSO as a user of CU*BASE SE, you are really partnering with the CEOs of more than 200 credit unions and other CUSOs. CU*Answers marries the diversity of ideas from the credit union side with the depth and focus of CUSO specialties to build a collaborative network. This network grows by sharing expertise, leveraging capabilities, and sharing innovation. A parallel development track – for both CU*BASE GOLD and CU*BASE SE – enhance both credit union and CUSO capabilities.

Concentrate on What You Do, While We Keep the Software Up

CU*BASE Servicer Edition screenshotMembers now expect a rich technology experience, no matter what kind of account servicing you provide. It used to be enough to service mortgages behind the scenes. Today members expect you to be front and center online and through their mobile devices. You need to be ready to aggregate your data with the credit union’s data, to present a big-picture view for the members you serve.

Partner with CU*BASE SE and CU*Answers to add a new innovation focus to your CUSO’s business development.

So what do you do when your technology provider is only focused on that back-office perspective? When adding any new feature becomes a battle? How do you keep up when you have to coordinate every new wrinkle in adding new retail, member-facing technologies?

Partner with us and CU*BASE SE, and you can share in the expansion of retail experiences and earn through our CUSO’s shared focus and ongoing development. Work with us as a team: You focus on your specialty. You drive new ideas into that specialty. You push us for better account servicing tools related to what you do best. And we will respond with new solutions.

At the same time, we will be working with your peers – credit unions and CUSOs – adding new retail extensions to the teller line, to call centers, to online outlets, and to new markets. We trust that you will respond with new solutions as well.

Partner with CU*BASE SE and CU*Answers to add a new innovation focus to your CUSO’s business development.

A Network Hunting for Specialists

Why CU*Answers is bringing CU*BASE SE to market?  To drive innovation and the development of new service capabilities for all credit unions and CUSOs.   

Our network needs your CUSO’s drive and your specialists to push the envelope of what credit unions might offer to their members, and what our industry might offer to credit unions. We see the INTENSITY that CUSOs bring to member solutions, the SCALE that CUSOs aspire to create, and the unlimited energies CUSOs employ to build new core competencies for the credit union industry. We want to partner and work with more CUSOs on the way to new futures for everyone.

CU*Answers wants to invest with you in building new specialties, at a lower cost for your CUSO and for all of our members. We specialize in driving new services into the credit union market space. Our teams are ready to partner with you to take an idea for a service and turn it into a tool that you can use with credit unions. Our network can help you bring that tool to market and convince credit union leaders to deploy it with their memberships.

Whatever your CUSO’s passion is, we have the vehicle to turn that passion into a business, through a network and collaborative approach.

teamwork

A Network to Support Your Goals

A network of entrepreneurs

 

CU*BASE is the core platform for:

  • Collection CUSOs
  • Bookkeeping CUSOs
  • Compliance/Audit CUSOs
  • Call Center CUSOs

We want to add more CUSOs interested in serving our ready-made network of credit union clients. We will invest to help you.

And we are adding more solutions every day that lend themselves to credit union entrepreneurs who want to build CUSOs to work with credit unions and members. We need dreamers and new CUSO startups. We will invest to help you.

more than 283,990 loan applications each month

(servicing $113,886,645 in loans)

more than 32,100 mortgages serviced each month

(with balances of $2,195,758,883)

more than 91,000 credit cards serviced each month

(with balances of $225,113,546)

Network support teams you can call on

We have been building networks for years. That means we’ve built support businesses that you need to support your CUSO from day to day. From accounting support, to compliance and risk management, to marketing and outbound canvassing, to data security and shared network facilities, to technical support—the CU*Answers and cuasterisk.com network is busy serving and partnering with CUSOs all across the United States. Check out these websites. Can your CUSO make use of any of these services? Will you join our network?

We build networks.
We partner with companies to reach credit unions.
We like challenges, and hope you will include us in yours.

 

Updated
August 3, 2018

Don’t Forget, Your First Year-End Deadline is Friday, November 8

Don’t Forget, Your First Year-End Deadline is Friday, November 8

**This message applies only to credit unions that received the accompanying email** Year-end can be a busy time! Our teams are hard at work preparing for the first deadline, this Friday, November 8. The majority of credit unions have completed their task, however, your credit union is receiving this email as our records show that… Read more »

Nov 6, 2019

October CU*BASE Monthly Monitor Recap

October CU*BASE Monthly Monitor Recap

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS: Our projects hatch from your input! Check out recent programming changes in the October 2019 edition of the CU*BASE Monthly Monitor Recap! October 2019 Monthly Monitor Recap The CU*BASE Monthly Monitor Recap is designed to keep you informed of feature improvements, vendor enhancements, and other changes to CU*BASE and… Read more »

Nov 5, 2019

HA Rollback Updates for November 5

HA Rollback Updates for November 5

This is a reminder of the high-availability rollback event that will be occurring early tomorrow morning.  The rollback process will begin at 2:00 AM and will last until approximately 4:00 AM ET.  During this time, there will be an interruption to all systems, including CU*BASE/GOLD, CU*Talk audio response, and It’s Me 247 online banking (a… Read more »

Nov 4, 2019

2019 Year-End Kickoff – Register for Year-End Training!

2019 Year-End Kickoff – Register for Year-End Training!

It’s Time to Start Your 2019 Year-End Tasks The 2019 Year-End Processing Guides are now available online!  See the links below to review the guides and meet the deadlines.  Printed copies of the year-end guides will be delivered to your credit union in the coming weeks. 2019 Year-End Processing for Online Credit Unions 2019 Year-End… Read more »

Oct 17, 2019

September CU*BASE Monthly Monitor Recap

September CU*BASE Monthly Monitor Recap

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS: Our projects hatch from your input! Check out recent programming changes in the September 2019 edition of the CU*BASE Monthly Monitor Recap! September 2019 Monthly Monitor Recap The CU*BASE Monthly Monitor Recap is designed to keep you informed of feature improvements, vendor enhancements, and other changes to CU*BASE and… Read more »

Oct 3, 2019

CU*BASE GOLD 19.10 Coming Soon!

CU*BASE GOLD 19.10 Coming Soon!

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS Another CU*BASE Release Is Coming!  Mark your calendars for the date below, when you will receive CU*BASE GOLD Version 19.10: Online credit unions: October 20 Site-Four partners: October 20 Self-processing credit unions: November 10 Release Documents 19.10 Release Summary 19.10 Database Changes 19.10 Tool Changes Note for self-processing credit… Read more »

Sep 25, 2019

[The Pulse] It’s Me 247 Online and Mobile Banking Rollover Results Now Available

[The Pulse] It’s Me 247 Online and Mobile Banking Rollover Results Now Available

It’s Me 247 Online and Mobile Banking Rollover: Report Now Available   Now available for your review is a summary report of the August 13-14, 2019 It’s Me 247 Online Banking rollover event.  This significant exercise was the first live production rollover performed for the online and mobile banking environments involving more than 300,000 members… Read more »

Sep 10, 2019

[The Pulse] Item Processing Services 2019 Recovery Test: Report Now Available

[The Pulse] Item Processing Services 2019 Recovery Test: Report Now Available

Item Processing Services 2019 Recovery Test: Report Now Available   For those credit unions who currently use CU*Answers for Electronic Check Processing (ECP), this report is for you.  During the week of August 12, 2019, teams at CU*Answers completed the annual recovery test by restoring the CheckLogic environment and performing daily check processing operations from… Read more »

Sep 9, 2019