CU*BASE ASP Strategy

At CU*Answers, we offer our clients a core solution not a core system.

CU*Answers’ signature CU*BASE system combines the processing power of a proven, feature rich application with business logic and middleware standards designed to promote integration with third party systems such as Zoot for online credit bureau access and Payveris for electronic bill payment and presentment. This open business philosophy empowers clients to expand into new, dynamic processes on a level rarely found with traditional packages.

The ASP model targets credit unions of any size. Benefits of the ASP include a menu of enterprise processing services, including Network Services – a Virtual Private Network (VPN) offering a secured, high-speed link to access select business partners, virtual education, technical and client support services. Additionally, CU*Answers will manage client data communications and network security access to CU*BASE, while providing a single delivery channel for services such as online banking, audio response, ATM/debit and credit card offerings. All of these are tightly integrated to benefit from the CU*BASE relational database structure.

The ASP model incorporates TCP/IP networking, popular LAN/WAN server technology, CISCO communications routers and firewall security to provide automated systems balancing and controls. To ensure maximum efficiency, the ASP is architected to be physically separated from CU*Answers programming, quality control and item processing networks. Other ASP benefits include:

Minimal Capital Investment
ASP eliminates upfront, long-term capital expenditures often associated with in-house processing including equipment, software license fees, operations staff and more.
Future Growth Demands
ASP incorporates unlimited scalability as based future growth demands, without the client having to budget for or incur large capital outlays.
Eliminate Technology Obsolescence
ASP clients typically deploy new member services faster. Since the ASP pricing model is based upon a per transaction or event basis, clients benefit from eliminating cash layouts routinely required for keeping up with rapidly changing technology, and the financial risk associated with member indifference to those purchased products.
Operational Simplicity
End of day, end of month and year-end processing requirements become a non-event. CU*Answers literally becomes an extension of your staff for completing these processes. An added benefit is that ASP clients are able to eliminate their dependence upon a single-operator shift having to support a 24/7 self-service product environment.
Disaster Recovery and Security
ASP incorporates an extensive and layered approach to ensuring optimum performance and security safeguards. Back-up systems include transaction posting to redundant processing platforms, on-site battery and generator back-up, contracted IBM hot-site services, and Branch Sharing options; all for under 2.5 cents per member month!
Peace of Mind
ASP eliminates the stress and worries often associated with managing an internal system. In many ways, it allows credit union people to focus on what they do best versus having to become data processing and network security experts. What value do you place on this? For many, ASP provides the perfect balance for promoting quality member service while ensuring a regular and consistent approach to data processing.
Updated
November 1, 2016

February Owner’s View Monthly Recap

February Owner’s View Monthly Recap

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS: Our projects hatch from your input! Check out recent programming changes in the February 2021 edition of the Owner’s View Monthly Recap! February 2021 Owner’s View Monthly Recap The Owner’s View Monthly Recap is designed to keep you informed of feature improvements, vendor enhancements, and other changes to CU*BASE… Read more »

Mar 3, 2021

There’s Still Time to Join the 21.05 CU*BASE Release Beta Pool!

There’s Still Time to Join the 21.05 CU*BASE Release Beta Pool!

Earn a $3,500 CollabRebate for testing new CU*BASE tools and features coming with the 21.05 release! Learn more about enhancements coming in the May release, eligibility requirements for joining the beta pool, and what you will need to do to receive the CollabRebate reward. To join the Beta Pool, submit your Beta Pool enrollment form… Read more »

Mar 3, 2021

Rescheduled: Next HA Rollover Coming April 18th

Rescheduled: Next HA Rollover Coming April 18th

Twice each year, CU*Answers tests our ability to redirect CU*BASE core-processing from our production data center to our high-availability (HA) data center.  Previously announced for Sunday, March 7th, the next HA rollover has been rescheduled for Sunday, April 18th. As a reminder: instead of the typical one-week rollover, this rollover will occur over a three… Read more »

Feb 26, 2021

The 21.05 CU*BASE Release Beta Pool Application Period is Now Open!

The 21.05 CU*BASE Release Beta Pool Application Period is Now Open!

Earn a $3,500 CollabRebate for testing new CU*BASE tools and features coming with the 21.05 release! Learn more about enhancements coming in the May release, eligibility requirements for joining the beta pool, and what you will need to do to receive the CollabRebate reward. To join the Beta Pool, submit your Beta Pool enrollment form… Read more »

Feb 23, 2021

TOMORROW: New Phone Number Flags and Card Processing Changes Begin

TOMORROW: New Phone Number Flags and Card Processing Changes Begin

Don’t forget! Beginning tomorrow, February 9, CU*Answers will begin using a new method for determining which member phone numbers are sent to EFT vendors. There are several things happening with this change,  including new options for flagging phone numbers, new rules for what triggers a vendor maintenance record, and a conversion over existing data for… Read more »

Feb 8, 2021

The Next HA Rollover is Coming March 7th – We Need You to Perform a Connectivity Test!

The Next HA Rollover is Coming March 7th – We Need You to Perform a Connectivity Test!

Twice each year, CU*Answers tests our ability to redirect CU*BASE core-processing from our production data center to our high-availability (HA) data center.  The next HA rollover is scheduled for Sunday, March 7th. Instead of the typical one-week rollover, this rollover will occur over a three week period as we perform system maintenance on PROD.  The… Read more »

Feb 5, 2021