CU*TALK Change Request: Rate Messages
Rev. February 3, 2014

Use this form to update the recorded messages that are used to read savings, certificate, and loan rates to your members in CU*TALK audio response.  Please fill out this form electronically; handwritten copies are not accepted by our third-party recording resource.  

Credit Union Name	     	CU#	     	
Completed by 	     	Date	     	

	We are interested in having a special phone number just for our members. Please have someone contact me.	
Instructions
Rates for up to 9 different savings products, 9 different certificate products, and 18 different loan products can be read to members in CU*TALK. All messages are professionally recorded by a third-party company, so be sure that the text below is complete and reads exactly the way you want the recording to be made. The system will read this text then finish the sentence with the rate figures pulled from CU*BASE (such as “The APY for our regular savings account is one point zero two five percent”).
•	IMPORTANT:  All savings/certificate rates are expressed as Annual Percentage Yields, so be sure to include that verbiage or “APY” in your descriptive text.  If you wish the text to read “annual percentage yield” be sure to spell it out in your description.  If the text reads APY the voice will read it as the letters A P Y.  Loan rates are expressed as “rates” but your text can read “interest rate” if appropriate.
Changing Your Audio Rates
The actual APYs/rates that are read in Audio are configured using Update Audio Interest Rates on the Miscellaneous Processing (MNMISC) menu, using the screen shown here.  

Remember that the descriptions on the screen are for your information only to remind you what rate goes on which line.  CU*TALK just reads a recorded message #1, then rate #1 , then recorded message #2, then rate #2, and so on.  If you rearrange these without also submitting a request for the recordings to be modified, the rates won’t match the product descriptions the member hears!
Submitting This Form
After filling this form out electronically, click the File menu and choose Save As and save the document (use any name and location you like).  Then attach the file to an email message and send it to csr@cuanswers.com. All changes submitted by the 10th of the month will be implemented within 14 business days.  Changes received after the 10th deadline will not be implemented until the following month.

Savings Annual Percentage Yields

Please fill out this form electronically; handwritten copies are not accepted by our third-party recording resource.  

#	Product Name	Descriptive Text to be Read to the Member	Special Instructions	
What is the number in front of this rate on your CU*BASE screen?	What description appears on the CU*BASE screen for this rate?	What text would you like the recorded voice to say just before reading the rate?  (Remember that the rate comes from the CU*BASE screen, so don’t include any rates here!)	Are there any words in your text that might be difficult for someone to pronounce correctly? Spell them phonetically. 	
     	     	     	     	
     	     	     	     	
     	     	     	     	
     	     	     	     	
     	     	     	     	
     	     	     	     	
     	     	     	     	
     	     	     	     	
     	     	     	     	

	Rates for these items have already been updated on my CU*BASE configuration screen	

	Please contact me about coordinating a rate change to coincide with the new recording(s)	

Certificate Annual Percentage Yields

Please fill out this form electronically; handwritten copies are not accepted by our third-party recording resource.

#	Product Name	Descriptive Text to be Read to the Member	Special Instructions	
What is the number in front of this rate on your CU*BASE screen?	What description appears on the CU*BASE screen for this rate?	What text would you like the recorded voice to say just before reading the rate?  (Remember that the rate comes from the CU*BASE screen, so don’t include any rates here!)	Are there any words in your text that might be difficult for someone to pronounce correctly? Spell them phonetically. 	
     	     	     	     	
     	     	     	     	
     	     	     	     	
     	     	     	     	
     	     	     	     	
     	     	     	     	
     	     	     	     	
     	     	     	     	
     	     	     	     	

	Rates for these items have already been updated on my CU*BASE configuration screen	

	Please contact me about coordinating a rate change to coincide with the new recording(s)	

Loan Rates

Please fill out this form electronically; handwritten copies are not accepted by our third-party recording resource.

#	Product Name	Descriptive Text to be Read to the Member	Special Instructions	
What is the number in front of this rate on your CU*BASE screen?	What description appears on the CU*BASE screen for this rate?	What text would you like the recorded voice to say just before reading the rate?  (Remember that the rate comes from the CU*BASE screen, so don’t include any rates here!)	Are there any words in your text that might be difficult for someone to pronounce correctly? Spell them phonetically. 	
     	     	     	     	
     	     	     	     	
     	     	     	     	
     	     	     	     	
     	     	     	     	
     	     	     	     	
     	     	     	     	
     	     	     	     	
     	     	     	     	
     	     	     	     	
     	     	     	     	
     	     	     	     	
     	     	     	     	
     	     	     	     	
     	     	     	     	
     	     	     	     	
     	     	     	     	
     	     	     	     	

	Rates for these items have already been updated on my CU*BASE configuration screen	

	Please contact me about coordinating a rate change to coincide with the new recording(s)