Network Services Boot Camp (2020)

cuanswers_network_services
This is a course that is designed as a two-day boot camp offered bi-annually by the CU*Answers Network Services team to learn basic core product (CU*BASE and ProDOC) installation and troubleshooting. Day two will cover network and system management practices from CNS, including reporting, security architecture and administration tools and standards.

Boot Camp signups are currently canceled and will be rescheduled later in the year!

CNS Boot Camp will be held on April 29th and 30th, 2020

Boot Camp Audience

The class is designed for credit union IT team members who want to gain competency with the core product deployment and support. One of our goals is provide a tighter integration between credit union IT staff and the CNS team.

Why Should I Attend Boot Camp?
You should attend boot camp to learn in-depth CU*BASE and ProDoc troubleshooting, as well as learn more about architecture, security, administration and reporting tools.
Who Should Attend Boot Camp?
Any IT staff at the credit union interested in learning more about technical troubleshooting in a typical CU*Answers credit union environment.
Why is Boot Camp Essential?
We want to empower your IT team with the capabilities to provide your staff support for many of the commonly occurring end-user issues.
Why is Boot Camp so Great?
At Boot Camp you’ll get equipped with the latest knowledge, tips, and tricks about installing and supporting core software. You’ll learn the easy way how to troubleshoot and fix problems. You’ll learn about the latest security defenses which you can apply both at the credit union and at home. You’ll get a chance to network with peers; and it’s a lot of fun!
Does Boot Camp Cost Anything?
The boot camp is free to attend; travel expenses would be incurred by the credit union.
Is Boot Camp Offered at My Credit Union?
Boot camp is hosted bi-annually at CU*Answers headquarters in Grand Rapids, MI.

Schedule

April 29th-30th, 2020

Updated
March 23, 2020

Forgetting Something? Complete These Upgrades Today!

Forgetting Something?  Complete These Upgrades Today!

Don’t forget to complete the necessary upgrades to both IBM iAccess and LegaSuite!  These new versions are required for all CU*Answers clients, in order to keep workstations up to date with currently-supported software.  It is important that you complete these updates as soon as possible – the November 11 deadline is almost here!  If this… Read more »

Nov 2, 2018

Don’t Snooze on the Client Access and LegaSuite Upgrades!

Don’t Snooze on the Client Access and LegaSuite Upgrades!

Don’t forget to complete the necessary upgrades to IBM iAccess and LegaSuite!  These updates are required for all CU*Answers clients, in order to keep workstations up to date with currently-supported software.  The updates will need to be applied to all of your CU*BASE workstations, and must be completed by November 11, 2018.  Don’t wait –… Read more »

Nov 2, 2018

Don’t Let the Deadline Pass By – Complete Your Upgrades Today!

Don’t Let the Deadline Pass By – Complete Your Upgrades Today!

Don’t forget to complete your upgrades to two critical software programs installed on all of your CU*BASE workstations: IBM iAccess (used for print sessions) and LegaSuite (the client software that runs CU*BASE GOLD).  These updates are required for all CU*Answers clients, in order to keep workstations up to date with currently-supported software.  Don’t wait –… Read more »

Nov 2, 2018

A Note From the Help Desk: GoAnywhere Maintenance

A Note From the Help Desk: GoAnywhere Maintenance

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS GoAnywhere Maintenance What Are We Doing? We will be upgrading our GoAnywhere server. Why Are We Doing It? We are performing improvements to our network in order to improve system reliability and functionality. When Are We Doing This? This upgrade is scheduled for Wednesday, October 10, at 12:01 AM… Read more »

Oct 2, 2018

Don’t Forget! Complete Your Client Access & LegaSuite Upgrades Today!

Don’t Forget!  Complete Your Client Access & LegaSuite Upgrades Today!

Has your credit union completed the necessary upgrades for IBM iAccess and LegaSuite?  These updates are required for all CU*Answers clients, in order to keep workstations up to date with currently-supported software.  The updates will need to be applied to all of your CU*BASE workstations, and must be completed by November 11, 2018.  Don’t wait… Read more »

Nov 2, 2018

A Note From the Help Desk: Firewall Management System Maintenance

A Note From the Help Desk: Firewall Management System Maintenance

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS Firewall Management System Maintenance What Are We Doing? We are upgrading our Firewall Management System (https://sgms.cuanswers.com) to the latest release. Why Are We Doing It? We are performing this upgrade to our network to stay current with vendor system releases and meet our commitment to continuously improve system reliability… Read more »

Sep 20, 2018

Don’t Snooze on the Client Access and LegaSuite Upgrades!

Don’t Snooze on the Client Access and LegaSuite Upgrades!

Don’t forget to complete the necessary upgrades to IBM iAccess and LegaSuite!  These updates are required for all CU*Answers clients, in order to keep workstations up to date with currently-supported software.  The updates will need to be applied to all of your CU*BASE workstations, and must be completed by November 11, 2018.  Don’t wait –… Read more »

Nov 2, 2018

A Note From the Help Desk: Microsoft September Security Update Notice

A Note From the Help Desk: Microsoft September Security Update Notice

ATTENTION NETWORK SERVICES COMPLETE CARE CLIENTS Microsoft September Security Update Notice After reviewing the September Microsoft patches, Network Services has decided to delay the application of Microsoft update KB4457144 for Windows Server 2008 R2 and Windows 7 only, on our Complete Care customer’s systems.  Other operating system versions will still be updated according to our… Read more »

Sep 12, 2018

A Note From the Help Desk: GoAnywhere Maintenance

A Note From the Help Desk: GoAnywhere Maintenance

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS GoAnywhere Maintenance What Are We Doing? We will be upgrading our GoAnywhere server. Why Are We Doing It? We are performing improvements to our network in order to improve system reliability and functionality. When Are We Doing This? This upgrade is scheduled for Wednesday, September 12, at 12:01 AM… Read more »

Sep 5, 2018