We’ve Added a New Sort Feature to the CU*BASE Alerts Site!

We are pleased to share some recent updates to the CU*BASE Alerts page!  Previously, the CU*BASE Alerts page allowed users to sort by the organization the posted the alert, including CU*Answers, CU*NorthWest and Xtend.  Now, new tabs have been made available that allow alerts to be sorted by ‘Resolved’ and ‘Active’ statuses.

If you are checking the CU*BASE Alerts page to see if a recent issue is still outstanding or if it has been remedied, these tabs will organize all alerts accordingly.  Resolved issues will be marked with a green banner and a check mark symbol, helping them to stand out among other alerts for network maintenance, staff meetings and ongoing issues.

Need to sign up staff to receive Alert emails?

If you have new or existing employees who would like to begin receiving emails when new Alerts are posted, you can use the button below to visit the CU*Answers online store.  Submitting a request to have your employees added to our distribution list is completely free and new email addresses are typically added to the CU*Answers distribution list within 1 to 2 business days.

Click Here to Get Started

(Please note: CU*Answers uses the same distribution list for both Client New and Alert emails.  A request to sign up for one channel will include the other, so there is no need to submit a second request.)

Have a question for CU*Answers? Who do you call?

Have a question for CU*Answers?  Who do you call?

At CU*Answers, we know how important it is that your Credit Union gets the appropriate help in order to meet your day-to-day data processing needs.  When you don’t know exactly who to call, we recommend that you get started by reaching out to either the Client Services and Education Team or the Network Services Team…. Read more »

Oct 3, 2022

Check Out the CU*BASE 22.10 Release Training Video!

Check Out the CU*BASE 22.10 Release Training Video!

Don’t forget: The 22.10 Release of CU*BASE is arriving on October 9th for Online and Site-Four credit unions and October 16th for Self-Processors. If you missed our recent release training webinar, a video recording is now available for review.  Take a look at the enhancements and updates coming in October – click the button below to view the… Read more »

Sep 30, 2022

Beginning 10/1/2022: Professional Service Fees for CU Publisher Product Updates

Beginning October 1st, IRSC/MTG Professional Services will charge service fees for updates to CU Publisher products.  Service fees will apply when updates are made to the following products: CU Info It’s Me 247 Mobile Mobile Alerts Form Generator It’s Me 247 Manager Membership Opening BL Manager The cost of these service fees will vary for… Read more »

Sep 29, 2022