[The Pulse] 2022 Business Continuity Plan (mid-year revision) Now Available

As your core data processor, we continue to invest in high availability and recovery strategies to ensure that the products and services you count on us for are there when you need them.  Implementing those strategies and responding when uncertainty happens requires a well-designed and thoroughly tested plan.

We’ve recently updated the 2022 CU*Answers Business Continuity Plan and have made it available to you upon request.  We encourage you to review the plan and to ask questions you may have about it and about the planning process.

Request Your FREE Copy Today

View additional HA Rollover, and other recovery reports

Just as important as reviewing our plan is having a well-developed and tested recovery plan for your credit union.  A solid plan helps to prepare you to continue serving your members, even when disruptive events occur.

Put the experience of the CU*Answers Business Continuity Team to use in helping you meet your business and compliance goals and in preparing for the next IT audit and examination.  Contact a Certified Continuity Expert today to learn more.

Let Us Help Design Your Recovery Plan

[The Pulse] HA Rollover Results Now Available

[The Pulse] HA Rollover Results Now Available

HA Rollover Results Now Available HA Rollover: March 10 – April 7 Now available for your review is a summary of the recent CU*Answers HA (high availability) rollover event performed March 10th to April 7th for the CU*BASE core processing environment.  In this report, you will find details about the exercise, including challenges observed, lessons… Read more »

Apr 22, 2024

HA Rollback Completed – Report Coming Soon

HA Rollback Completed – Report Coming Soon

The HA Rollback was successfully completed on Sunday, April 7th.  This marks the conclusion of the March HA Rollover event. In the days ahead, we will be preparing a gap analysis report on the HA Rollover event, which will include details about the exercise, challenges observed, lessons learned, and recommendations for improving the process.  An… Read more »

Apr 8, 2024

Reminder: HA Rollback This Weekend

Reminder: HA Rollback This Weekend

Rescheduled from our original targeted date of March 17th, the high-availability rollback event will now be occurring this weekend.  The rollback process will begin Sunday, April 7th at 3:00 AM ET. During this time, there will be a period of approximately 60 to 90 minutes that will include an interruption to the following services: CU*BASE/GOLD,… Read more »

Apr 4, 2024

Reminder: HA Rollback This Weekend

Reminder: HA Rollback This Weekend

This is a reminder of the high-availability rollback event that will be occurring this weekend.  The rollback process will begin Sunday, March 17th at 3:00 AM ET. During this time, there will be a period of approximately 60 to 90 minutes that will include an interruption to the following services: CU*BASE/GOLD, CU*Talk audio response and… Read more »

Mar 14, 2024

HA Rollover Event this Weekend – Updates to be Posted on CU*BASE Alerts Page

HA Rollover Event this Weekend – Updates to be Posted on CU*BASE Alerts Page

Don’t forget: this weekend, we will be testing our ability to redirect CU*BASE core-processing from our production data center to our high-availability (HA) data center.  The Rollover event is scheduled to begin at 1:00 AM ET on Sunday, March 10th.  Once completed, CU*BASE core-processing will be provided from systems at the HA data center for… Read more »

Mar 7, 2024

Reminder: The Next HA Rollover is Coming March 10th – We Need You to Perform a Connectivity Test!

Reminder: The Next HA Rollover is Coming March 10th – We Need You to Perform a Connectivity Test!

Twice each year, CU*Answers tests our ability to redirect CU*BASE core-processing from our production data center in Kentwood, MI to our high-availability (HA) data center in Yankton, SD.  The next HA rollover is scheduled for Sunday, March 10th. The rollover is scheduled to begin at 1:00 AM ET on Sunday, March 10th with the rollback… Read more »

Feb 27, 2024

Network Maintenance Project Scheduled for Sunday, March 10th

Network Maintenance Project Scheduled for Sunday, March 10th

As a reminder, CU*Answers will be performing our next CU*BASE high-availability (HA) rollover on Sunday, March 10th.   That same morning, teams will be rolling over online and mobile banking systems to servers at our secondary data center. These rollovers are in preparation for a maintenance project at our production data center that will include… Read more »

Feb 27, 2024

Reminder: The Next HA Rollover is Coming March 10th – We Need You to Perform a Connectivity Test!

Reminder: The Next HA Rollover is Coming March 10th – We Need You to Perform a Connectivity Test!

Twice each year, CU*Answers tests our ability to redirect CU*BASE core-processing from our production data center in Kentwood, MI to our high-availability (HA) data center in Yankton, SD.  The next HA rollover is scheduled for Sunday, March 10th. The rollover is scheduled to begin at 1:00 AM ET on Sunday, March 10th with the rollback… Read more »

Feb 27, 2024

Network Maintenance Project Scheduled for Sunday, March 10th

Network Maintenance Project Scheduled for Sunday, March 10th

As a reminder, CU*Answers will be performing our next CU*BASE high-availability (HA) rollover on Sunday, March 10th.   That same morning, teams will be rolling over online and mobile banking systems to servers at our secondary data center. These rollovers are in preparation for a maintenance project at our production data center that will include… Read more »

Feb 27, 2024

Reminder: The Next HA Rollover is Coming March 10th – We Need You to Perform a Connectivity Test!

Reminder: The Next HA Rollover is Coming March 10th – We Need You to Perform a Connectivity Test!

Twice each year, CU*Answers tests our ability to redirect CU*BASE core-processing from our production data center in Kentwood, MI to our high-availability (HA) data center in Yankton, SD.  The next HA rollover is scheduled for Sunday, March 10th. The rollover is scheduled to begin at 1:00 AM ET on Sunday, March 10th with the rollback… Read more »

Feb 21, 2024