A Reminder from CU*Answers Network Services: Our New Ticket Portal is Now Live!

In case you missed our previous announcement, CU*Answers Network Services has launched our new client-facing ticket portal, which has been live since Wednesday, June 8th, 2022.

What is the website for the new ticket portal?

The URL for the new ticket portal is: https://cuanswers.myportallogin.com.  If you have not already done so, please click the ‘Sign -up’ button and follow the prompts to log in.

Does this new portal have information on our credit union and details on existing tickets?

Yes – the ticket system has not changed.  The only change is in how these tickets are accessed.

Why did we change portals?

The new portal has a simplified user interface and multi-factor authentication.

Can I still access the old portal?

The previous portal has been decommissioned as of June 30th, 2022 and is no longer accessible.  Additionally, any emails with ticket links from before July 6th, 2022 will no longer work.

What should I do if I have any questions or concerns regarding the new ticket portal?

Please reach out to Network Services at extension 266, or via email at: Helpdesk@cuanswers.com.

Education Around the Corner – Keeping You Informed of the Latest Webinars and Events

Education Around the Corner – Keeping You Informed of the Latest Webinars and Events

As of fall 2023, CU*Answers Client Services and Education replaced our previous newsletters with a webinar series, known as Education Around the Corner.  Education Around the Corner highlights upcoming education opportunities, and provides a look at: How to find upcoming classes, including Education Express and Learning Café sessions. How to register for events. Discussions on… Read more »

Mar 28, 2024

Pull Up a Seat for a Learning Café Session

Pull Up a Seat for a Learning Café Session

Join Stephanie Raven, Earnings Edge Account Executive, for this month’s Learning Café session!  During this session, Stephanie will discuss how you can print different credit union checks through Xpress Teller, an alternate teller processing platform to CU*BASE and one that is designed to streamline and simplify the teller experience. To learn more about printing credit… Read more »

Mar 28, 2024

Give Your Business Members Faster Access and Branding Options with BizLink 247 Mobile App 7.0

Give Your Business Members Faster Access and Branding Options with BizLink 247 Mobile App 7.0

Designed for your business members, BizLink 247 Mobile App 7.0 introduces widgets for faster access to account summary, card and loan payment information.  BizLink 247 Mobile App 7.0 also introduces MACO and RDC to your business members, located in their business mobile app.  All of these can branded and managed by your credit union via… Read more »

Mar 28, 2024

Join Us for a Conversation on Interactive Teller Machines

Join Us for a Conversation on Interactive Teller Machines

What’s going on with ITM vendors?  What interfaces are in production today and what’s being built?  How do you get started?  Join the conversation and add your voice to what is happening in the world of teller technology alternatives. Join CU*Answers Imaging Solutions for a Conversation on Interactive Teller Machines!  Let’s chat about upcoming features,… Read more »

Mar 27, 2024