Optics Data Zooms in on Member Engagement, Click-by-Click

With data collection for Online Banking Optics and Phone Optics, your credit union can have a more detailed analysis of your member base and the ways they are engaging with your organization.  Best of all, these data collection options are FREE to activate for Data Warehouse users!

Online Banking Optics Data Collection

With Online Banking Optics, you can track, analyze and pull member lists for any combination of 120+ different buttons, actions and features your members might use within the online banking platforms.  Popular actions that are be reviewed for member lists include:

  • Viewing of eSign Document Details
  • Viewing of Loan, Share or Certificate Rates
  • Opening of an Account
  • Downloading Transaction Details
  • And many more!

Activate Online Banking Optics Data Collection

(Note: a Data Warehouse is required in order to collect Online Banking Optics data.  Separate pricing applies to purchase an Online Banking Optics Analysis from Asterisk Intelligence.)

Phone Optics Data Collection

What non-transactional support items are your staff handling?  Which members are repeatedly calling for just a transaction history recap?  How many and how often?  Phone Optics data collection provides your credit union with a richer analysis of both your phone support engagements and the members who call you with questions.

Activate Phone Optics Data Collection

(Note: a Data Warehouse is required in order to collect Phone Optics data.  Separate pricing applies to purchase a Phone Optics Analysis from Asterisk Intelligence.)

Join Us for Asterisk Intelligence Week, Hosted in Las Vegas, Nevada!

Join Us for Asterisk Intelligence Week, Hosted in Las Vegas, Nevada!

Join the Asterisk Intelligence team for several educational events, hosted at the Innovation Center in Las Vegas, Nevada! Between Monday, September 12th and Wednesday, September 14th, we will be hosting on-site training at the CU*Answers Innovation Center.  Then, on Thursday, September 15th, we will be hosting a series of webinars.  During these courses, we will… Read more »

Aug 11, 2022

Join Us for Asterisk Intelligence Week, Hosted in Las Vegas, Nevada!

Join Us for Asterisk Intelligence Week, Hosted in Las Vegas, Nevada!

Join the Asterisk Intelligence team for several educational events, hosted at the Innovation Center in Las Vegas, Nevada! Between Monday, September 12th and Wednesday, September 14th, we will be hosting on-site training at the CU*Answers Innovation Center.  Then, on Thursday, September 15th, we will be hosting a series of webinars.  During these courses, we will… Read more »

Aug 9, 2022

Join Us for Asterisk Intelligence Week, Hosted in Las Vegas, Nevada!

Join Us for Asterisk Intelligence Week, Hosted in Las Vegas, Nevada!

Join the Asterisk Intelligence team for several educational events, hosted at the Innovation Center in Las Vegas, Nevada! Between Monday, September 12th and Wednesday, September 14th, we will be hosting on-site training at the CU*Answers Innovation Center.  Then, on Thursday, September 15th, we will be hosting a series of webinars.  During these courses, we will… Read more »

Aug 4, 2022

Asterisk Intelligence Presents: Custom Queries and Training Opportunities

Asterisk Intelligence Presents: Custom Queries and Training Opportunities

Did you know?  The Asterisk Intelligence team can help build a query for custom reports or data mining insights for your credit union!  These query results will be provided as a database file in your QUERYxx CU*BASE library.  Training is also available upon request, so that you can run the query on your own in… Read more »

Jul 26, 2022

BlueOx Credit Union announced as the winner of Asterisk Intelligence’s quarterly Data Fact contest

Asterisk Intelligence, the data analytics and data warehousing team at CU*Answers, is excited to announce BlueOx Credit Union as the winner of their quarterly Data Fact email contest. “Data Facts are email communications our analysts send to credit union executives designed to raise awareness of data driven tools, resources, tactics, and strategies available within CU*BASE […]

Jul 22, 2022

Optics Data Zooms in on Member Engagement, Click-by-Click

Optics Data Zooms in on Member Engagement, Click-by-Click

With data collection for Online Banking Optics and Phone Optics, your credit union can have a more detailed analysis of your member base and the ways they are engaging with your organization.  Best of all, these data collection options are FREE to activate for Data Warehouse users! Online Banking Optics Data Collection With Online Banking… Read more »

Jul 20, 2022

It’s Prime Time to Study Your Digital Branch

Online Banking Optics is your “click-tracking” data for It’s Me 247, recording the digital habits and preferences of members as they engage with online banking.  Which members viewed your rate boards?  Do local members use online banking differently than out-of-state members?  How do my business accounts use online banking today?  Which members are using the… Read more »

Jul 14, 2022

Today’s Quick Tip for Managing Your Data Warehouse: Cut Down On the Clutter

Today’s Quick Tip for Managing Your Data Warehouse: Cut Down On the Clutter

We’ve collected questions that have come across the Asterisk Intelligence desk and have put together a series of tips for your organization to manage your Asterisk Intelligence Data Warehouse.  Ongoing attention to data quality and established procedures can help avoid a messy or frustrating database down the road. Today’s tip: cut the clutter with a… Read more »

Jul 14, 2022

Optics Data Zooms in on Member Engagement, Click-by-Click

Optics Data Zooms in on Member Engagement, Click-by-Click

With data collection for Online Banking Optics and Phone Optics, your credit union can have a more detailed analysis of your member base and the ways they are engaging with your organization.  Best of all, these data collection options are FREE to activate for Data Warehouse users! Online Banking Optics Data Collection With Online Banking… Read more »

Jul 13, 2022

Announcing the Data Fact Q2 Contest Winner!

Announcing the Data Fact Q2 Contest Winner!

Throughout Q2 2022, the Asterisk Intelligence team sent a total of 121 Data Fact emails to our credit union partners.  Data Facts are designed to raise awareness of CU*BASE tools, strategies, and tactics which can be used to analyze your credit union operations, identify areas of opportunity, and offer tactics for taking action and DRIVING… Read more »

Jul 12, 2022