Collections roundtables at CU*Answers still prevalent

The Collections team at CU*Answers has offered virtual and in-person collections roundtable offerings for a few years now. “As CU*Answers continues to prosper in far western locations, many of the clients are not able to visit us geographically and with the changes to person to person contact over the last few years, we decided to promote this virtual option more intensely to allow them the same access to information as those locally,” said AVP Jerry Collins at CU*Answers.

“We were concerned about losing the ‘discussion’ feature that is generally found with online groups but using a moderator to watch and verbalize chats we have kept it one of the most popular roundtables with over 80 attendees each quarter,” continued Jerry. They will keep this feature although they are promoting more personal interactions with their clients in the future.

The Lender*VP Collections team serves as a partner for collections for many of the nearly 320 clients using CU*Answers across the country. Some credit unions are permanent fixtures who have years of partnerships with us while others prefer a ‘repair and return’ policy. In either case Lender*VP Collections is there to support the clients of this 100% credit union owned cooperative CUSO.

Network Services transitions to new client facing ticket portal

Network Services, a division of CU*Answers, is pleased to announce the launch of its new client-facing ticketing portal. ConnectWise, the ticketing service utilized by Network Services released an updated user interface with added features and security. After review, Network Services determined it was in the best interests of both external and internal users to migrate. […]

Aug 10, 2022

There’s Still Time to Join the 22.10 CU*BASE Release Beta Pool!

There’s Still Time to Join the 22.10 CU*BASE Release Beta Pool!

Earn a $3,000 CollabRebate for testing new CU*BASE tools and features coming with the 22.10 release! Learn more about enhancements coming in the October release, eligibility requirements for joining the beta pool, and what you will need to do to receive the CollabRebate reward. To join the Beta Pool, submit your Beta Pool enrollment form… Read more »

Aug 3, 2022

CU*Answers Network Services Logistics team rebrands to better align with core team functions

Cooperative CUSO CU*Answers recently announced that as its Network Services Logistics team’s responsibilities have grown, it has rebranded as the Procurement and Fulfillment team. The new Procurement and Fulfillment (P&F) team is responsible for sourcing products and software (for internal and external projects), finding alternative solutions, and closely collaborating with project coordinators, network engineers, and […]

Aug 2, 2022

CU*Answers Client Services and Education Team adds Jake Brummeler, Victoria Savicki, and Milinda Miller

West Michigan-based cooperative CUSO CU*Answers is pleased to announce the Client Services and Education team has added a new receptionist/administrative assistant and two more client services representatives to its roster. Jake Brummeler is the new receptionist/administrative assistant, Victoria Savicki and Milinda Miller are both joining as client service representatives. Laure Welch-Vilker, VP of Client Services […]

Aug 2, 2022

Lender*VP shares 1-Click success stories

CU*Answers network credit unions are seeing success with the launch of their 1-Click unsecured loan offers. 1-Click offers let credit unions define parameters to qualify members for a loan offer. Qualified members see the offer as a banner ad in online or mobile banking that can be accepted with a click. One network credit union […]

Aug 2, 2022

The 22.10 CU*BASE Release Beta Pool Application Period is Now Open!

The 22.10 CU*BASE Release Beta Pool Application Period is Now Open!

Earn a $3,000 CollabRebate for testing new CU*BASE tools and features coming with the 22.10 release! Learn more about enhancements coming in the October release, eligibility requirements for joining the beta pool, and what you will need to do to receive the CollabRebate reward. To join the Beta Pool, submit your Beta Pool enrollment form… Read more »

Jul 27, 2022